Sales Salesforce
Resume:
Karthik
*******.******@*****.***
SUMMARY
Certified Salesforce Developer and Certified Salesforce Administrator with Around 8 years of professional IT experience in Salesforce.com CRM and Force.com platform.
requirements.
Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
Excellent work experience in Administrative tasks like creating Users, Roles, Profiles, Page Layouts, E-mail alerts, Reports, Dashboards, Workflows and various other components as per the client and application requirements.
Intensive Hands-on Experience on Sales and Service Clouds Implementation.
Experience in SFDC Development in implementing Apex Classes, Triggers, VisualForce, SOQL, SOSL and Force.com IDE.
Experience in Configuring Salesforce.com by creating custom objects, various types of custom fields, links, buttons, record types, Junction objects, master-detail relationships, controlling/dependent picklists, lookup relationships, role based page layouts, custom tabs, custom reports, report folders, report extractions to various formats, Snapshots.
Used different data tools – Apex Data Loader, Import Wizard, SFDC Data Export and Mass Delete.
Hands on experience in implementing security and sharing rules at Object, Field and Record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy.
Experience in working with Salesforce.com Sandbox and Production environments.
Configured email-to-case, web-to-case and web-to-lead set ups.
Resolved technical and functional issues by creating cases for selective dealers.
Experience with creating and configuring custom reports (tabular, summary, matrix).
Created custom dashboards (charts, gauges, tables and metrics) and dashboard folders to assist managers to better utilize Salesforce as a sales tool.
Experience with data migration and data management activities using Import Wizard and Data Loader.
Configured ‘Analytic Snapshots’ to dump the data on regular basis for sales performance and lead generation statistics.
A strategic thinker with attention to detail, excellent communication and time management skills.
Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes.
Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
Experience in working with Cross Functional, Technical and Business Teams within an Organization.
Excellent analytical, de-bug and documentation skills.
Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
TECHNICAL SKILLS
Sales force Technologies
Sales force CRM, Sales force SFA, Apex Language, Veeva, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Marketo, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.
Sales force Tools
Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production).
Programming Languages
Java 8, JavaScript, HTML, XML, DHTML, C, C++, C#.
Databases
MS SQL Server 2014/2008, PL/SQL, RDBMS, Oracle MS Access, and MySQL 5.7.
Operating Systems
Windows, Windows Server 2012 / 2008, Linux.
EDUCATION
Bachelor of Technology in Computer Science and Engineering, Osmania University, India. 2012 May
Masters in software Engineering at University of Houston Clear Lake, Tx-Houston. 2017 April
Hold Active Salesforce Platform Developer Certification-I
Hold Active Salesforce Administration 201.
PROFESSIONAL EXPERIENCE
Senior Salesforce Lightning Developer/SME
Cross Country Mortgage, Cleveland, OH Nov 2017 – Present
Cross Country Mortgage is a major leading company for buying and selling the mortgages, they mainly focus on Housing mortgages like financing, and refinancing, equity based mortgages. They have implemented Salesforce for their ‘Loan officers’ and for ‘customers’ where customers can have easy quick quote based on their credit check.
Responsibilities:
Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
Developed Custom Lightning E-mail component in the Service Cloud.
Involved in design and implementing Custom objects and adding custom fields to Standard Objects to meet business needs.
Hands experience in configuring and triggers in product bundle, discount schedule and quest of Steel brick CPQ.
Worked as a SME for Integration and Data Migration between sales force and other third party systems like Dotnet, etc.
Worked on Git version control and salesforce CLI for visual studio to pull and push the code from and to Master branch.
Developed lighting components with lightning like a pop up box on community cloud.
Developed Custom Lighting components like custom E-mail templates and to initiate the integrations.
Designed and Developed File and payload transfer by using Salesforce.com REST API for third party tool called Encompass. Where the data and files collected in community cloud will be transferred to encompass.
Worked on the necessary Security & Sharing setting like OWD, Role Hierarchy & Sharing Rules.
Worked on developing lightning components like for file uploads from force.com page to sales cloud and worked on customizing the user interface fields, buttons and pages.
Conducted Training/ Demos for Loan officers on how to use the sales cloud for their application of loans.
Environment: Salesforce apex, Rest, Apex Triggers, Visual Force pages, SOQL/SOSL Queries, Process Builders, Force.com, java script, Css, Profiles, Security control, Sandbox, Standard objects, Custom objects, Lightning Component.
Senior Salesforce Developer
Centerpoint Energy, Houston, TX Sep 2016 – Oct 2017
Centerpoint Energy is one of the leading energy distributing company which is spread around 6 states uses salesforce.com as a platform to build custom workflow solutions that can automate critical internal business processes. They are in process of establishing Force.com center of excellence within the enterprise and implemented projects like in natural gas, electric distribution and transmission etc.
Responsibilities:
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com, and Web Services.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Developed Custom Validations in sales Cloud Implementation through Apex.
Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases.
Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the organization’s need.
Used SOAP API for integrating Salesforce.com with external system to perform data migration.
Transformed Visual force pages to Aura lightning components.
Worked on Marketing cloud by using amp scripts
Worked on minor enhancements to SFDC application required by business users from time to time.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Worked on the Aura Lightning components for sales cloud application pertaining to internals users.
Transformed Visual force pages to Aura lightning components.
Involved in system architecture decisions where complex cross objects were modified/created.
Interacted with various business users groups gather the requirements for Sales force Implementation and documented the requirements.
Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.
ANT migration toll has been used in the data migration from lower to higher orgs and vice versa.
Experience in installing, evaluating AppExchange application on salesforce.com platform.
Used Data loader for data management in force.com platform4
Implemented test methods and made application to work successfully.
Actively participated in SDLC of the project.
Used Apex data loader and integrated that data with the application.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, Developer Console, Force.com
Senior Salesforce Developer
Ardent Mills, Denver, CO May 2015 – Aug 2016
Ardent Mills is the trusted partner in nurturing customers, consumers and communities through innovative and nutritious grain-based solutions. Their goal is to enhance the quality of life and standard of health of people.
Responsibilities:
Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
Performed Salesforce.com Developer and Administrator roles.
Interacted with various business team members to gather and documented requirements.
Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports & Opportunities.
Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
Worked on Sales and Service Cloud Implantations of Ticketing systems and Logged-in salesforce users.
Worked on customizing the Accounts and Contact objects data in Sales Cloud application.
Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
Created various profiles and configured permissions based on organizational hierarchy requirements.
Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
Implemented various Custom Reports and deployed them for different business user levels.
Provided training to internal business users to use application & develop their own custom reports.
Used sandbox for testing and migrated code to deployment instance after testing.
Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
Environment: Windows XP, Force.com Platform, Sales force Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.
Salesforce.com Developer
Dialight Plc, Farmingdale, NJ Oct 2014 – Apr 2015
Dialight Plc is headquartered in the UK and operated out of the USA. Dialight defines the current state of LED lighting technology with continuous innovations in light output, efficacy and reliability for our complete line of high-specification lighting fixtures specifically designed for industrial, commercial, hazardous location, transportation & public infrastructure applications. Responsible for the implementation of Salesforce.com for sales, marketing teams across the globe. This includes gathering & analysis of business requirements, Setup activities, Customizations to align the business requirements, defining necessary Security & Sharing, Data Loading using Data Loader, creating and deploying Reports & Dashboards, Training and Technical/ Administration Support.
Responsibilities:
Involved in Rollout activities of Salesforce.com, initial Setup activities to customize the Salesforce.com for the business model of the organization.
Customized Accounts, Opportunities, Products standard objects for additional fields and validation rules required by the business processes.
Performed Data Loading using Force.com Data Loader for the objects like Accounts, Contacts, Opportunities, Leads, Products (Items) and Price books. Performed data cleansing and duplicate checks using excel before loading the data.
Implemented the Opportunity/ Lead Assignment process required for managing the various business units of Dialight across United States, Europe Middle East and Australia using Visual force, Controllers, Public Groups and Queues.
Implemented Custom Apex logic and developed dashboards on Sales Cloud Data.
Implemented Approval Processes for Deal Submittals, Lead Submittals with workflow rules like Field Updates and Email Alerts.
Extensively worked on developing various Visual force pages, Controllers Triggers, Unit Tests to address business functionalities.
Worked on the necessary Security & Sharing setting like OWD, Role Hierarchy & Sharing Rules.
Created necessary Groups and Sharing rules based on the needs of data access.
Developed Reports and Dashboards as per the needs of the Business Users
Performed user setup and provided Administrative support required for managing the Sales force.
Web To Lead Setup – generated the required HTML code and integrated with existing Dialight Website to generate the leads in Sales force.
Conducted Training/ Demos for various user groups of Dialight across the globe.
Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in.
Java / Sales force Developer
Aditi Technologies, India May 2012 – Sep 2014
Aditi Technologies especially good at bringing together design, cloud and data to create unique experiences across platforms.
Responsibilities:
Created both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Implemented case management automation (on Case Object) to track and solve customer's issue and also Implemented Web-to-Case entry and manual case entry for entering customer's cases.
Created Visual force pages that could be rendered as PDF's, build dashboard components and define email templates.
Worked on optimizing the Code to salesforce standards in sales and service cloud applications.
Maintained an E-mail to Case system with auto-notifications sent to users when a case is created for their respective departments.
Developed Visual force Pages, with standard and custom controllers.
Developed Apex Triggers to update fields and child objects.
Developed Apex Classes & Triggers to implement the business logic as per the requirements.
Implemented Wrapper classes for better visual force pages management & smooth functioning.
Created sharing rules for providing cross functional teams of the organization access to records.
Created Custom controllers implementing complex code for Sales force, VF pages, also integrated force.com application on mobile platform like I-phone, Blackberry and Android.
Implemented relationship fields for proper data loading and maintaining the quality of the data.
Handled SOAP/Restful Web services consumption for fetching content from the Internal Web server.
Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
Migrated complex Excel validation rules in regular expression into Sales force validation rules.
Followed Agile methodology for the execution of day to day work related activities.
Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual Force pages, Marketo, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.
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