**** ********* ***,

Concord, California ***** THOMAS KEALEY 215-***-****

adegkr@r.postjobfree.com

OBJECTIVE

Seeking a position whereby I will be able to utilize my extensive customer service and account management experience in a mutually beneficial way.

EMPLOYMENT HISTORY

Responsible for accepting and completing domestic and international orders for a multitude of chemical products. Ensuring accuracy, and timely shipping of all products in accordance with client policies and state and federal law.

Proficient in Microsoft Outlook, Microsoft Teams, Deacom Shipping software platform. 02/202002/2019 - 06/2020 ClientRep Client Service Rep GelestInc Gelest Inc Client- Anchor Free VPN

Responsible for providing outstanding, personable customer service to the client’s worldwide customer base through email, live chat, and high volume inbound calls. Additionally responsible for developing junior CSRs through one on one coaching sessions as well as quality assurance audits of their customer interactions. 09/201909/2016 - 02/2019 AssistantLead Assistant Team Lead 24/Contact24/7 Intouch Contact CCeenntteerr

Responsible for taking up to 100 calls a day and providing tech support, billing arrangements, as well as up selling new products while attaining company KPIs and service levels. 10/201610/2015 - 11/2016 CustomerRep Customer Service Rep CCoommccaasstt Client- Netflix

Responsible for taking inbound calls related to customer acquisition, tech support, and billing. 07/201507/2013 - 10/2015 CustomerRep Customer Service Rep 24/Contact24/7 Intouch Contact CCeenntteerr

Responsible for 3rd party collections and establishing payment arrangements for delinquent consumer accounts. Duties include researching consumer records and contacting individuals and businesses to reconcile accounts for GE Capital Retail Bank, while consistently meeting or exceeding company and client budgets and contact targets.

12/201312/2010 - 07/2013 DebtCollector Debt Collector Professionalof Professional Bureau of CCoolllleeccttiioonnss

08/201008/2006 - 05/2010 MMaarriinnee UUSSMMCC

EDUCATION HISTORY

06/200506/2005 ClaytonSchool Clayton Valley High School GeneralHigh General Studies, High SScchhooooll

References

1135 Discovery Way,

Concord, California 94521 THOMAS KEALEY 215-***-**** adegkr@r.postjobfree.com