System Administrator-Engineer
Resume:
*****.****@*****.***
Objective: Obtain a challenging and rewarding role in a growing company as a System Administrator. Profile
• Accomplished and integrity-driven IT professional with 15+ years of broad-ranging experience in help desk, systems administration, and network engineering
• Good humored, strong work ethic, and customer-oriented attitude
• Proven multi-tasking capability; planning, prioritizing, and managing multiple projects at once
• Passionate about continuous learning: no one knows everything
• Leadership capability: experience hiring, training, and motivating IT employees
• Identifying, tracking, or mitigating cybersecurity risks and vulnerabilities via Monitoring Apps and Ensuring software and hardware conforms to security policies
• Have Supported Systems in Manged GxP Environment; Empower, Unicorn &.
• Have Win 10 Experience and Migration to Version 1909, Via SCCM & KACE Deployment Appliance. Technologies
• OS: Windows 2003, 2008, 2012, 16, 19;
Windows 2007/2010, Vista, XP
• Win Servers: Installed Configured and
maintained Win Server 2008 r2, 2012r2, 2016
and 2019 Servers.
• Server Patching – Manual Systematic & via
Automatic tools, WSUS SCCM
• Networking: Cisco routers 2021 / switches
35xx,29xx, Meraki Switches, TCP/IP, DHCP,
DNS, SMTP, SSL, SSH, VPN
• SAN: Have worked with NetApp Storage
SAN
• VMs: EXSI Systems & VMware/VSphere to
6.5, Oracle, Hyper•V
• Firewalls: Sonic Wall, Checkpoint, Juniper
• Limited Citrix exposure
• Servers/PCs: IBM, Dell, HP, Toshiba, Compaq
and IPADs
• SD•Wan, Nutanix (XCP)
• Ticketing: Remedy, ManageNow, Service
Now, SalesForce, CherWell, FileMaker,
SaManage, Wick
• Database Systems: File Maker, SQL Server,
• Basic Video Surveillance
• Backup: Backup Exec, Acronis 12.5, MS
Backup, IBM Tivoli, CommVault, Veeam, &
Datto
• AV/Security: Symantec, MacAfee, Trend
Micro Enterprise, AVG, Sophos
• Mail: Exchange, Outlook, Qmail, Zimbra,
Lotus Notes, Outlook Web Mail,Office 365
• Spam/Web Servers: Barracuda,
• VoIP: Altigen, Shoretel • Monitoring: SolarWinds, PRTG,Nagios, Dell Open Manage
• Imaging: Ghost, Acronis, SCCM & PXE, Veeam
• SCCM: Imaging Systems, Deployed
applications and patches
• Wireless: Controller & AP’s
• Accounting: Rentplus, Storage Commander,
QuickBooks, Yardi, Oscar
• Active Dir & Exchange: Account & File
Mgmt.
• SQL Server: Builds, Maintenance, Backups
Lance Kemp (415) 755•8977
*****.****@*****.***
2
Work Experience
[June. 2020 -Present]:
U.S. Bankruptcy Court, Northern District of CA – San Francisco Windows System Administrator
POSITION RESPONSIBILITIES AND DUTIES:
• Analyze, develop, and implement a plan for Windows 10 Upgrade for the court, changes implemented with minimal disruption
• Automate Microsoft upgrade deployments using tools such as WSUS, SCCM, & KACE
• Automate work with VBScript/PowerShell and SQL.
• Recommend schedule, plan and supervise the installation and testing of the upgrade to Windows 10
• Work with IT team to solve difficult problems or configurations
• Coordinates tasks to project team members as appropriate
• Develops and maintains documentation on processes and procedures
• Administering and troubleshooting Windows OS
• Configurations and Knowledge of Bitlocker Encryption
• Win10 Upgrade Ver 1909 KACE Deployment & Scripts
[Feb. 2020 – May.2020]:
Swinerton Builders (Concord) via Zeek Technologies LLC Windows Azure Admin/Engineer
POSITION RESPONSIBILITIES AND DUTIES:
The person will be responsible for learning/training with the Azure Cloud Implementation partner so that once the environment has been set up, they can take over.
• Microsoft Admin and Engineer and support a wide range of enterprise Windows and Azure systems
• Develop cloud migration paths for our existing on-premise systems
• Develop and implement standards and best practices as it relates to systems solutions
• Organize collaborative discussions with department stakeholders to ensure solutions are designed for successful deployment, security, and high availability in the cloud
• Implement automation techniques to maximize efficiencies of our systems
• Configure and manage system monitoring and alerts
• Develop and maintain documentation on our cloud solution business continuity
• Evaluate proof-of-concepts for server, storage, network, and security technologies to support the cloud infrastructure. Special Projects:
• Security--Phishing handling of emails for spam control via Inky, MS 0365, and Cofense Vision and Triage.
• Responsible for The Blacklisting/Whitelisting of Problematic Emails/Domains and performing queries, lookups and quarantine / deletes of spam & Phishing email chains.
• Migration of Former Employee On-Prem email accounts to Exchange On-line O365 and setting to shared status.
• Adjusting each acct’s smtp setting to allow acceptance and migration to online Exchange O365 Status utilizing gui’s and PowerShell operations.
• Migration of Years past Commvault Email Archived Files to .PST and subsequent addition to O365 Exchange on-line content.
Lance Kemp (415) 755•8977
*****.****@*****.***
3
[Nov. 2019 – Jan. 2020]:
Samuel Merritt University-Sutter Health (Oakland) via Insight Global Staffing Senior System Administrator
Job Responsibilities:
• Responsible for cleaning up and fine tuning the Solar Winds Monitoring Configuration.
• Responsible for implementing MS Azure Active Directory Assessment Project.
• Performed Domain Controller Migrations from Win Server 2008 r2 to Server 2016.
• Responsible for provisioning, installation/configuration, operation, and maintenance of systems software and related infrastructure.
• Participates in technical research and development to enable continuing innovation within the infrastructure.
• Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.
• Assists project teams; duties to include: defining project needs, technical strategies, research, technical analysis and design.
• Supports operations staff in executing, testing and rolling out of solutions. Focuses on smoothing the transition of projects from development to production by performing operational activities within the project life cycle.
• Accountable for any designated systems that may include SharePoint, MicroStrategy, Business App’s.
[June. 2019 – Sept. 2019]:
Intarcia Therapeutics (Hayward) via Highpoint Solutions via IQVIA Senior System Engineer
Job Responsibilities:
• Maintaining VMware Clients and allocated storage.
• Maintain and manage the entire remote infrastructure. Work with application teams to gather requirements and troubleshoot infrastructure related issues.
• Manage continuous delivery of systems and cloud services.
• Maintain and administer Windows Server 2012+
• Drive resolution of issues identified via system and network monitoring tools, as well as assigned tasks and incident tickets.
• Document processes, automation scripts, and infrastructure assets.
• Change management procedures documenting: Issue with Security, Risk, Vulnerabilities and Recovery Options.
• Work with other teams to identify and resolve higher level issues to meet standard SLAs.
• Actively engage and assist other departments to troubleshoot and deliver operational excellence.
• Manage and maintain SAAS based Backup solutions like Acronis, Datto, Veeam
• Participate in engineering on call rotation
• Support AWS/Azure cloud based environments
Projects:
Upgrading and Managing LAB Workstation Backups via Acronis. Diagnosis of Acronis 11.5 software problems; Planned and implemented Acronis upgrade from version 11.5 to 12.5. New Setups and current Client problem solving for the Thin Manager SQL reporting tool. Monitored and managed Virtual Server backups via Veeam Backup Solution. Created Backup Documentation and SOP’s. Server IDRAC Planning and Implementation for Server running Cluster, Hyper-V and Teamed NICS. Integritest instrumentation configuration and remote access setting. Power Shutdown and Solar Winds monitoring projects for high availability. Ticket Cue monitoring via SAManage tools. Ongoing server diagnosis for existing problems.
Lance Kemp (415) 755•8977
*****.****@*****.***
4
[Nov. 2018 through Mar. 2019]:
Neektek Integration Solutions, Inc. (San Francisco), Via Gigit Global Staffing System Administrator
Multiple Clients on a weekly basis, Work for these clients consisted of:
• Setup and configuration and patching 2016/2019 Virtual File Servers, Domain Controllers etc.,
• Maintaining Veeam Virtual Backup environments,
• Kace Imaging and Software deployment Appliances, Installation,
• Configuration of APC- UPS 2200's and notification settings, New Virtual Server Builds and Configuration: Remote Desktop Server, with Implementation and Remote Desktop Licenses installations, File Servers, Domain Controllers, Image Server backups via Veeam Image backup Application,
• Working with Single Sign On Security (Okta), office365 and Active directory to manage access rights, dual authorization, and updated application needs.
• Group Policy Deployments for File Server Mapped Shares, Access for All Domain Users, Automatic Printer access for all Domain Computers,
• VLAN Control to segment Lab Computers and Disable their Internet access to safeguard production runs,
• Laptop PXE image and post image laptop configurations.
• Meraki Switch configurations, Vlan Changes, etc.
[Oct 2012 – Oct 2018]:
BioSearch Technologies Network Engineer / Systems Administrator
(Novato & Petaluma, CA) (2011-2012 contractor)
• Procurement, setup, and Imaging /maintenance of laptops, servers, printers, and networking equipment (including Cisco 2960s, 3560s, 1841s, 2921s, and HP 1800s, 2824s), Juniper SRX
• Filemaker Ticketing and ServiceNow ticketing programs
• ESXI VMware Server Setup & Maintenance of Guest VM Servers (VMware to 6.0)
• Email archiving, backup / restore (Backup Exec) & (Commvault)
• VPN support, network traffic routing, switch configuration, VLAN setup
• Daily monitoring and analysis of server, switch, and router health, have used PRTG, Nagios, Dell Open Manage
• PBX and IP phone (Shoretel) setup and administration (+ Voip Hunt Groups & Menus)
• Active Directory via Win Servers Win 2008R2 through Win Server 2016.
• Administration of Help Desk personnel
• Security- Managed Enterprise Virus Protection via Symantec & Sophos Servers & Apps.
• Alarm system management (Integra)
• Instrument Systems Maintenance; Empower3(Waters), Unicorn 5.31, 6.23(GE), Tecan-Evo
• Equipment Service Contract and SSL Certification Tracking & Renewals (created calendar)
• Worked with physical and virtual servers from Windows server 2003 through virtual Windows Servers 2016
• Scripting with PowerShell & Exchange PowerShell
• SCCM Assistance for Win 10 deploys, selective Software Center App deploys.
• Maintained Exchange Clustered redundancy through DAG Setup.
• Monitored Security via Email Phishy Content via Barracuda Appliance Lance Kemp (415) 755•8977
*****.****@*****.***
5
• Lab System & Software Upgrades; Empower, Unicorn, Tecan, - Specialized Projects RTZ Associates (Oakland, CA) Server System & Workstation Operations June 2010 – May 2011
• Windows SAAS app server setup, troubleshooting, maintenance.
• Scheduled server virus checking, disk maintenance, and patching
• Virtual server deployment, SSL certification requests and deployment, user / app security management, disk space management / user profile adjustments
• Setup, tracking, and analysis of system performance data
• New employee desktop purchases, setup, and maintenance
• Co-location server management and maintenance
• On-call troubleshooting for SAAS hosted environment in Wintel and Linux IBM / Fireman’s Fund Ins. IT Server Administrator June 2008 – May 2009
• Primary on call support for both physical and virtual servers: hundreds of local systems (50 at Fireman’s Fund corporate HQ) and 1300 total across the US – responsibilities entailed inventory tracking, coordination of server moves, bad disk swaps, cabling, OS issues, networking issues
• Virtual Server Builds via Scratch, Templates and Cloning,
• Security Server Lockdown Procedures based on Data Center Location and policys.
• Change Management projects enhanced with Scripts to speed up the process
• Management application and data release from test to production
• Lotus Notes installation and maintenance
HumanConcepts Systems & Network Administrator Nov 2006 – April 2008
• Responsible for Windows NT, 2000, and 2003 servers hosting services including file shares, web servers, Trend Micro (AV) server, dev, test, and production servers
• Utilized Nagios monitoring system to watch for critical errors in network, disk space, performance, and URL recognition
• Purchasing, setup, maintenance and administration of servers, user PCs, printers, scanners, and conference room projectors
• Web domain registration purchase / renewals, SSL certificate administration, IT service contract management, and VPN management
• Cisco Pix router (501, 506, 1811) adjustments for employee VPN, online client access additions and system port opening changes
LearnIT Systems Administrator & Help Desk Jan 2003 – April 2005
• Re•imaged 300 classroom computers daily and maintenance of 6 – 10 servers
• Rapid response to help desk and other emergencies, including going above and beyond to support events including protecting servers from water running from ruptured pipes
• Router and VPN support: each classroom was segmented from the rest of the network and had its own DHCP server Lance Kemp (415) 755•8977
*****.****@*****.***
6
WorldTarriff (FedEx) Network / Web System Administrator 2000 – 2002
• Responsible for WorldTariff network (NT 4.0), Windows 2000 domain for web & SQL servers, MS Exchange 5.5, DNS, IIS, Checkpoint firewall, VPN, and Backup Exec (including tape backup)
• Administration of mail, firewall, File, SQL7 & Development SQL & Web) including file maintenance, archiving, space / performance monitoring and adjustments, data backup and restoration
• Help desk support for 30 staff; MS Office, data archival / retrieval, network files access issues, Outlook and email, printing issues with HP Large Scale Printers
• Migrated Exchange Server 5.0 to Exchange 5.5 and then optimized the environment
• Planned server 2000 to 2003 migration including file servers, AD, organization groups, and security
• Replaced defective firewall systems: implemented Sonic Wall and then the Checkpoint Firewall including VPN connection to FedEx corporate
GEZ Architects•Engineers LAN / Systems Manager 1996 – 1999
• Supported multi•platform NT 4.0 LAN environment with over 75 Win 95 / 98 workstations across two locations; account management, security, Exchange, DSL & wireless internet communications
• Migrated GEZ to a Windows NT 4.0 network environment from a peer-to-peer Lantastic network
• Upgraded workstations and output capacity causing an increase of productivity and billable earnings of up to 30% • optimized output billings generating $6000 a month
• Created procedures and best practice documentation for desktop and CAD operations Education
San Francisco State University Business Information Computer Systems College of Marin: Associates Business & Data Processing VMware Training VMware / VSphere Certificate
Certifications
Microsoft MCSA, MCSE (#2093525)
Cisco CCNA, CCNP (Pending)
Contact this candidate