MARK LAWRENCE

Senior Project Manager/Scrum Master

Monrovia, CA 91016 - adegk9@r.postjobfree.com

626-***-****

Qualifications:

CALTECH, Pasadena, CA, Project Management Certification, December 2003 USC, Los Angeles, CA, MBA, Honors, Dean's List,

UNIVERSITY OF LONDON, London, England, B.Sc., Physics and Electronics, Honors. OTHER, Agile Scrum Master (SMC56875 11/2013), PMP (200737 10/2004), 6 Sigma Green & Black Belt, Chartered Engineer, Member of IEE, MBA Honors Society, Asc. of MBAs

CAREER HISTORY

ProcessGuru, Inc. provides Project Management consulting services for large enterprise projects. Oct. 2018 to Present Senior Project Manager/Program Manager/Scrum Master ProcessGuru, Inc., Monrovia, CA

PM/Scrum Master for SwiftWIN, an ecommerce system integrator who upgrades Salesforce Commerce Cloud (Demandware) for retailers like Torrid, Hot Topic and Box Lunch.

Managed the development team’s upgrade of the web site and responsive web eCommerce solution that includes PDPs, Shopping Cart, Checkout, Order Details, Payment and Order export.

Managed the project plan to upgrade the Mobile App based on the PredictSpring platform.

Facilitated BSA activities including journey mapping & the technical assessment of requirements.

Managed user stories, technical tickets and defect tickets in Jira through their life cycle.

Facilitated the development and improvement of project processes to increase project efficiency.

Managed an agile approach that was flexible but included some structured waterfall controls.

Project tools include Confluence, Jira, Slack, SmartSheets, MS Project, and MS Office.

General PM responsibilities include project justification in a business case and management of project value, scope, schedule, quality and budget. Also recruited and managed project team members. Responsible for reporting and escalating trends before they become issues.

Business analysis responsibilities include eliciting requirements, developing journey maps, outlining user stories and working with offshore developers to create functional specifications then build and implement functionality. Also oversee and participate in unit testing, functional testing, regression testing, integration testing and acceptance testing.

PM for full SDLC, from inception to post implementation, for a patented software system that identifies success and failure trends for projects. It enables an organization to identify and resolve project execution issues before they cause project failure.

PM for full SDLC, from inception to post implementation, for a business Accelerator App for Startups that gives entrepreneurs access to expertise and funding. Includes a web version, mobile web, iOS app and android app.

Maintains professional and technical knowledge by attending regular meetups and conferences, by reviewing professional publications and by engaging and expanding my personal network. November 2006 – Sept. 2018 Senior Project Manager/Program Manager/Scrum Master Toyota Financial Services, Torrance CA, Plano, TX

(ProcessGuru on assignment at Toyota)

Managed the development, from concept to implementation, of a B2B portal that generated more than $1B in transactions within 7 months of its launch.

Led the transformation from Waterfall to Agile. Included continuous integration with operations to support monthly DevOps releases and quarterly project releases based on multiple sprints.

Changes had to comply with Business Intelligence & Enterprise Data Management requirements.

Managed the planning, construction, quality assurance and implementation of an ecommerce web portal that has 2 million customers and processes more than $6B in transactions per year.

Project teams included more than 75 representatives from application teams, design and engineering, storage, database group, network engineering, data center operations, quality assurance, offshore operations, architecture, integration and external partner organizations.

Managed the migration of documents from FileNet to a new Documentum platform. Responsible for gate reviews, continuous improvement of best practices, and all PMO deliverables, including the project plan, budget worksheet, RAID log, and status updates. Also, integrated the Documentum platform with the Salesforce CRM system. Worked with the business to optimize CRM workflows that access images stored in the document management system. PM for the data center migration and upgrade of the document management system. Managed the extended project team, all vendors, vendor contracts and all business and technical stakeholders.

Coordinated activities with outside counsel to determine state requirements and legal disclosures for e-signature prior to imaging documents for storage in the document management system.

Managed a project from inception to deployment that extended the Salesforce CRM platform to customer mobile devices that included multifactor authentication and one-time passwords.

PM and Scrum Master for a program that replaced a Siebel platform with Salesforce. Wrote the RFP that selected SFDC and the RFP for the system integrator. This included the migration of 3,000 users from Siebel to Salesforce in 6 months and the organization’s transformation from waterfall to agile. Also included the service cloud, marketing cloud and sales cloud.

Managed an enterprise program that implemented subsequent system enhancements for the Salesforce platform. This included more than 30 successful major deployments over 6 years and minor deployments each month.

Business units on SFDC included marketing, sales, HR and insurance as well as the call centers.

Led an RFP to select a management consulting vendor to develop a plan to replace a Peoplesoft system that supports HR, payroll, expenses, accounts payables and accounts receivables.

Managed a project designed to interface with PeopleSoft to give IT Executives access to financial information, as well as status information, about their projects in a single dashboard.

Responsible for managing cross-functional teams and driving timelines to deliver agreed scope within agreed budget. Included tracking KPIs & periodic status reporting to senior management.

Program manager for 10 different workstreams, each of which was a major project.

Recruited team members for FinTech projects in my program. Included attracting good candidates, filtering unqualified candidates then interviewing and selecting the best candidates.

Responsible for process innovation, optimization and continuous improvement. Also responsible for business change management, oversight of internal user training and I.T. change management.

Responsible for value assurance. Ensures projects align with business strategy, have a clear value proposition, an agreed definition of success & stakeholders agree the metrics to validate success.

Helped implement a new data governance policy and infrastructure layer using informatica to ensure the provenance of key data fields to resolve data quality issues. Included overseeing efforts to reverse engineer code to recover business rules and eliminate algorithm discrepancies.

Worked as the project manager on the accounting workstream for a PeopleSoft upgrade project that enabled Toyota to comply with IFRS requirements in addition to FASB.

Drafted RFPs for multi-million dollar business transformation projects. Led the definition of the goals, business case, approach, resource requirements, funding needs, and executive reporting.

Planned the replacement of an insurance system that supports $400M in annual transactions. Wrote and managed the RFP to down select to three vendors then select the winning bidder.

Managed the telephony program that upgraded the dialer, WFM & call recording system.

Project manager for multiple telephony projects including dialers, call recording systems, workforce management, CRM, soft phones and multifactor authentication.

Assigned to troubled projects to identify drivers of project failure and turn around performance.

Developed an integrated project plan to upgrade the identity management and user authentication infrastructure to meet evolving enterprise requirements. Solution included SailPoint for user authentication and ForgeRock for user identity management. This included updating the user identity management solution for all business applications.

Completed a project that enhanced a Siebel CRM system and a loan collections application.

Project Manager of a Data Center migration for a loan origination application, eCommerce application, email management system and content management application. Included activities to build out the infrastructure in the new data centers, including servers, networking and power.

Developed and executed a plan to comply with NYDFS storage encryption requirements. This included planning and implementing the encryption of all storage devices for all business applications within a very tight compliance timeframe.

Developed project plans, managed team members and ensured critical deliverables were completed in accordance with requirements and within timelines, developed cut over plans, coordinated cut over activities and ensured all process documentation was completed.

Responsible for managing the SDLC and ensuring that all deliverables were completed in accordance with requirements including forecasting and expense reconciliation.

Also responsible for standard project management deliverables including project charter, business case, process maps, risk analyses, issues log, impact analyses, stakeholder analyses, project implementation strategies, communication plans, project meetings, business requirements, schedule management, cost management, scope management, supplier management, technical artifacts, SOWs, RFPs, RFQs, and RFIs.

Reported to the PMO as a PM. Also complied with PMO requirements in all project phases.

Advised the PMO on processes and deliverables that improve project performance.

Assigned to the PMO to improve technology governance, project portfolio management, value assurance, project ROI, early warning KPIs, risk management, effective communications, lean operations, agile execution, and project value capture.

Applied critical thinking, problem solving and decision-making skills to assess the portfolio of projects, learn from the drivers of positive trends and correct the root causes of negative trends.

Assessed project failure modes & recommended process improvements to enhance performance.

Assigned by Executive management to assess and turn around challenged projects then instituted permanent corrective actions by updating standard operating procedures.

Identified and removed project deliverables that add no value. Leveraged natural project deliverables to generate KPIs that highlight early warning trends for proactive governance.

Provided innovation and discipline to institute and improve project processes, procedures and policies that assure quality and compliance without hindering project execution.

Recommended improvements to I.T. governance, PMO procedures, project intake, portfolio management, stakeholder management and I.T. best practices.

Assessed the portfolio of projects and identified common root causes of challenged projects.

Developed a start well plan to mitigate systemic root causes of project failure, tracked early warning KPIs to enable proactive corrective actions, implemented continuous improvement for project processes, drove stakeholder engagement and created a value management model.

Worked with multiple business groups to understand their business needs, determine solution options, prioritize projects, agree the definition of success, execute iteratively, plan business change management, deploy solutions then optimize value.

Worked with governance organizations to transform their engagement model to align with Agile projects. Includes legal, compliance, privacy, information security, shared services and the PMO.

Retrained project resources to support the organization’s transformation from waterfall to agile.

Ran the Technology Steering Committee for service operations. Managed expectations of all impacted stakeholders who comprised the committee. Presented projects and new technologies to the funding committee and to the technology governance board. November 2004 – Oct 2006 Senior Project Manager

Amgen Inc., Thousand Oaks, CA

Business Consultant/Project Manager for enterprise-wide Documentum migration project.

Developed pilot databases to model and confirm requirements for enterprise-wide systems.

Developed governance processes that interact with workflows in the Documentum system.

Identified benchmarks for key business processes and trained stakeholders.

Developed a tracking and reporting system to compare performance with benchmarks.

Applied process control to business processes to identify process issues and improvements.

Conducted conference room pilots to ensure system workflows and processes are compatible.

Drafted the Documentum migration plan that tracked technology, people and process activities.

Developed a portal from conception to roll out on a Plumtree platform.

Drafted sub-plans for Document Migration, Stakeholder Analysis, Risk Analysis, Reporting, Portal Development, Quality, Testing, Training, Communications, Pilot, Deployment, Roll Out, Help Desk and on-going Operations.

Implemented a lessons learned system to capture feedback on project performance.

Developed new project management processes in the Global Standards Department. May 2004 – October 2004 Senior Project Manager

Toyota Financial Services, Torrance CA

Conducted workshops with business groups to identify and document system requirements.

Drafted functional specifications to support marketing programs in a loan origination system.

Worked with the legal department to ensure compliance with relevant regulations and policies.

Negotiated solutions and implementation methods with main software sub contractor.

Drafted test plans to ensure that deliverables met all original business requirements.

Developed plan to roll out new functionality in concert with the launch of new business services. January 2004 – April 2004 Senior Project Manager

Countrywide (now Bank of America), Woodland Hills, CA

Gathered requirements for an automated mortgage loan origination system for exception loans.

Mapped business and system processes to optimise performance and eliminate procedural errors.

Performed GAP analysis on loan requirements for consumer lending, wholesale, full service & secondary marketing.

Drafted functional specification for the next generation integrated loan origination system. May 2003 – January 2004 Project Manager/BSA

Toshiba, Irvine, CA

Project Manager/Business Analyst for a Remedy CRM/Oracle back-end project.

Conducted stakeholder analyses, requirements workshops, documented/mapped current processes, devised process improvements and completed return on investment analyses.

Completed system diagrams, data models, gap analyses and system walk-throughs.

Led cross-functional teams to define project scope, requirements, deliverables, priorities, resources and timeframes. Also manage expectations, prioritised projects and mitigated risks.

Drafted use cases, functional designs, system requirements, story boards, test plans & simulations. Also chaired and documented regular status review meetings.

Responsibilities included planning, estimating and managing resources, risks, & issues. July 1999 – May 2003 Senior Project Manager

ProcessGuru, Inc., Monrovia, CA

Designed a desktop CRM system and process automation tool that captures business process requirements, automates workflows and facilitates just-in-time training.

Built a system to capture processes and graphically display improvement opportunities.

Built demo system & trained value-added resellers on key selling propositions.

Benchmarked and measured user performance before and after re-engineering efforts.

Managed off-shore engineers through SDLC including functional/system specs, use cases, code reviews, integration, test scripts and system validation. Used SQL for data analysis and reporting.

Authored user & reference guides, help files and computer-based training programs.

Devised project and financing plan to improve national library system at the request of the Minister of Education in Ghana. Project includes nationwide automated systems.

Performed preliminary requirements review of CWS/CMS for DCFS Metro North. Manager, Wireless Business Unit, Harris Corporation, Camarillo, CA

Managed acquired wireless business unit as general manager. Relocated business from Ohio to California and integrated all functions, processes and systems with new parent company.

Acquired a line of products that are used to test cell phones.

Worked with the innovation-by-acquisition team to assess partnership and acquisition candidates.

Exited unprofitable lines of business then designed and developed, through the full SDLC, a CRM system for the wireless industry.

Filed patent application for a customer care system that met product line extension goals.

Re-engineered processes of acquired and parent businesses to co-exist.

Full profit and loss responsibility for an enterprise-wide system that saves $60M per year.

Increased first call resolution by 70%. Reduced handle time by 40% & turnover by 23%.

Responsible for requirements, specifications, project management, implementation & training.

Also responsible for market segmentation, positioning, pricing, collateral & sales presentations.

Conducted business in US, Canada, U.K., Israel, India, South Africa, Venezuela, Puerto Rico, Jamaica & Brazil.

Marketing Director, Teledesic, West Covina, CA

Re-devised business model and marketing strategy to help Venture Capitalist attract 10 times the target investment funds from the new corporate owners and personal investors.

Analysed corporate players then identified the most attractive international partners.

Analysed global competitors and markets to devise market entry & competitive strategies.

Developed economic model to assess the sensitivity of Teledesic’s worldwide demand.

Projected future revenues & completed ROI, payback, and net present value analyses.

Conducted business with companies in Canada, U.K., France, Belgium, India, Indonesia, Thailand, Malaysia, Singapore, Taiwan, China, Japan, Ghana, Tanzania and South Africa. Consultant/Project Manager, Xerox

Consulted for Xerox subsidiaries in Austria, Belgium, Finland, Sweden, Switzerland, and U.K.

Devised expert system to improve design processes & increase productivity of project managers.

Received Director’s award for project management of deployments & process improvements.

Enhanced Xerox’s European I.T. network to support global strategic objectives. Senior Engineer, Network Strategy, Cable & Wireless (Phone Company)

Managed the Network Strategy Department for the fastest growing company in Europe.

Devised a network management strategy to integrate multi-vendor communications equipment.

Re-negotiated contract then deployed a $6M project that optimised the use of critical resources.

Drafted specifications to document performance & trained engineers to confirm compliance. Senior Engineer/Engineer, General Electric Company

Designed & implemented board level hardware, firmware & software for integrated systems.

Represented the company on pan-European committees in multinational projects. Projects included broadband Integrated Services Digital Network (ISDN), ATM, CATV & LANs. Systems and Technologies:

Oracle, Citrix, ePay, Call Center Anywhere, Documentum, Rightfax, Plumtree, Interwoven TeamSite, Crystal Reports, Quality Center, Load Runner, Oracle OIM, Lotus Notes, Peoplesoft, Cognos, Remedy, ClearQuest, Data Warehouse, BestProcess, Telco test and management systems, loan origination systems, J2EE, Weblogic, Informatica, Sun Solaris, Web Services, JavaScript, DHTML, and XML. Other Information:

• Chartered Engineer, Member of IEE, Association of MBAs, MBA Hons Society (Beta Gamma Sigma).

• Co-authored articles in international publications such as “Space Communications,” (Vol. 11, #2, 93).

• Elected “Class President” of the International Business Education and Research (IBEAR) MBA class.

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