Food Safety Customer Service

MARIA CHONA IBARROLA CAPISTRANO

Hamdan St., Abu Dhabi, UAE

Email Address: ******************@*****.***

Contact Number: 054*******

Objective

Well-motivated individual with 8 years solid experience in hospitality and customer service, aim to achieve growth and build long term career in an establishment that offers new challenges and greater opportunities.

Highlights:

Self-driven, ready to learn things faster and willing to be trained in any field of work

Works well under pressure

Exceptional menu knowledge

High volume dining (can cater 25 -30 person/ 6-8 tables)

Point of Sale (POS) system operation

Upbeat, friendly and positive

Holds current UAE food safety certificate

Food safety understanding

Knowledge in cocktails

Coffee machine operating

Shift leader

Work Experience

Dickeys BBQ Pit, (Serenity Hospitality) Yas Mall., Abu Dhabi, UAE (July 2017 to March2020)

Receptionist/Cashier

Greeting the guest

Handling all the cash transactions

Receive payment by cash, credit card etc.

Checking daily cash accounts

Guiding and solving queries of customer

Providing training and assistance to new joined cashier

TGI Fridays, (Americana Co.)

Mushriff Mall, Abu Dhabi, UAE (April 2014 – April 2017)

Shift Leader/Server

Work in every position in the restaurant, (bartender, hostess, server) sometimes switching schedules based on restaurant needs

Train new members on restaurant protocols

Upselling food and beverages, assisting guest in menu choices in an informative and friendly way

Suggestive selling, sizzles and promotes new menus @ drinks

Supervise breaks and ensure continuity of service

Delegates operational and running duties to supervised colleagues

Tallying of total sales of the day and remit to direct supervisor

Regularly checking back guest experience to ensure dining satisfaction

Consistently adhere to quality standards and expectations

Pioneer Marketing and Management Consultancy

Al Gazal Building, Al Qouz 2, Dubai UAE (February 2014-April2014)

Admin Assistant/Front Office Receptionist

Able to operate/attend telephone calls and queries

Calling and answering phones from everyday list from the telephone directory.

Able to plot, set, balance, scheduling appointments

Preparing documents such as appointment sheets, proposals, quotation letters, invoices and any other office paper works.

Able to make daily report such as daily appointments, tally sheets, daily list of telephone directory.

Sending proposals, quotation letters and registration forms thru emails.

McDonald’s Pacific Mall

Pacific Mall, Lucena City, Philippines (September 2011 to February 2013)

Restaurant Marketing

Receive calls and taking large delivery orders

Hosting for birthday parties @ other events

Handles event reservations

Take telephone calls and make appointments

Encoding restaurant’s transactions

Manage filing and inventory systems

Manage incoming and outgoing emails

Perform light bookkeeping tasks

Create and maintain spreadsheets and handbooks

Provide friendly, responsive service to create an exceptional experience for our customers.

Receive payment by cash, credit cards, vouchers, or gift cards. Assist customers with waiver completion and verify new customer waivers.

Resolve customer complaints

Personal Information

Age : 29 years old

Birthday : September 17, 1990

Birth Place : Lucena City, Philippines

Height : 5’0 ft.

Weight : 48 lbs.

Citizen : Filipino

Civil Status : Single

Language Spoken: English, Filipino

Educational Background

Tertiary Level

Bachelor of Science in Hotel and Restaurant Management 2007-2011

Institute of International Hospitality Management and Tourism

St. Anne College Lucena Inc., Lucena City, Philippines

Trainings

Hotel Practicum Trainee (Room Attendant)

Discovery Suites

25 ADB Avenue, Ortigas Avenue, Ortigas Center, Pasig City, Philippines

January- March 2011

Restaurant Practicum Trainee (Dining Crew and Receptionist)

Casa Armas Tapas Bar y Restaurante

G/F the Podium, 18 ADB Avenue, Ortigas Center, Mandaluyong City, Philippines

April - May 2009

I hereby attest with my full knowledge that the above information is true and correct.

MARIA CHONA IBARROLA CAPISTRANO

APPLICANT

Dear Hiring Manager,

I would like to express my interest in applying for your vacant position; my CV is enclosed for your review and consideration.

The vacancy has a definite correlation with my practical knowledge and experiences. You will be able to see from my CV that I have an enough career and successful history in Food & Beverages Industry, Telemarketing, Secretarial, and Executive Assistance.

I am a bachelor’s graduate with experience in F&B, Admin Coordination, Document Controller, Customer Service, effective and supportive leadership, manages meetings, transport and travels, providing efficient necessary administrative assistance in various industries.

I am also capable in computer processing or operation with potentially well experience in MS Office, Excel, PowerPoint and Outlook tools, Photo and Video Editing; Knowledge in Sketch Up. I have finished my degree in Information Technology and can guarantee a good communication skill.

Please let me know if I can provide you with any other information or references. I thank you for your time and I look forward to hearing from you.

Sincerely,

MARIA CHONA IBARROLA CAPISTRANO

Abu Dhabi, UAE

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