Kareem Mayo

Atlanta, GA ***** 678-***-****

adegi6@r.postjobfree.com www.linkedin.com/in/kareem-mayo

Data & Application Support Analyst

Deliver technical assistance to ensure IT-related issues are properly coordinated, monitored, tracked, and resolved in a timely manner. Provide support, installations, upgrades, and platform analysis to achieve business objectives. In-depth knowledge of various software, hardware, and operating systems. Demonstrated history of improving statistics, decreasing number of open cases, enhancing customer fulfillment, and boosting profitability.

Technical Skills

Systems

Windows 7, Vista,10, Windows Server 2003 Enterprise, 2012 R2, SQL 2008 / SQL 2012R2 / SQL2014, Ctree Server, Oracle, Android Mobile, IOS, Linux Ubuntu, Mac OS

Software

Practice Partner, Lytec MD, Medisoft Clinical, Salesforce, Ctell, Citrix ticketing system, Sabre, Worldspan, Microsoft Office, Symantec Ghost Solution Suite 2.0, BCWipe (Permanent File Deletion), Log Me In Rescue, Trend Micro Security Agent, Active Directory, Exchange Server / Mail, Oracle Sql Developer, Sql Server Management Studio, DbViewer, Bomgar, Seagate Crystal Reports, Postgres Sql, Azure Dev Ops, Power Bi, DataDog

Professional Experience

VIDEA LLC (subsidiary of Cox Enterprise), Atlanta, GA July 2018 – March 2020

TechOps Support Engineer

Analyzed and successfully resolved software issues, product defects with engineers and customers. Planned and effectively implemented projects with variety of technicians and business personnel.

Maintain, and improve database used to track data, process reports and answer management questions.

Using SQL scripts, indexes, and complex queries for data analysis and extraction for various projects

Provided basic maintenance and support of SQL Server and Reporting Server

Subject matter expert for XML file and data imports/exports between business-critical applications and data warehouses

Provided troubleshooting for ETL and reporting solutions bugs

Ensure successful delivery of existing non-automated reports

Resolve complex support issues such as coding and debugging program logic. Analyze application failures through examination of system dumps.

Use analytical skills to troubleshoot data problems surfaced through the reports as needed.

Troubleshoot issues in all software environments to isolate problems and identify performance issues

Kareem Mayo adegi6@r.postjobfree.com Page Two

E-MDS Healthcare, Alpharetta, GA 2016 - 2018

Senior Software Support Analyst

Utilized SQL Queries to gather and analyzed Clinical Data from relational databases to find probable causes and possible solutions related to Clinical applications.

Detected software failures and created defect reports, documenting problem severity, steps to reproduce, actual result, and expected result during beta testing and GA phases of the release.

Provided support in the areas of appointment scheduler, order entry, demographic and lab HL7 interfaces, Patient Portal, EE-Prescribing, and Meaningful Use with primary components used by end users that directly affected their business and clients experience.

Assist End Users with failed server migrations

Troubleshoot issues in all software environments to isolate problems and identify performance issues.

Liaise with healthcare providers across the U.S. to resolve issues involving Electronic Medical Records applications.

McKesson Healthcare, Alpharetta, GA April 2012 - 2016

Software Support Analyst

Delivered tier I and tier II support by exercising sharp troubleshooting skills and resolving issues with connectivity issues and software in a client/server environment.

Installed, configured, and maintained Microsoft SQL databases for use with CTREE Server

Remotely manage several clients around the country with application upgrades and the MU attestation process.

Perform and document issue resolution and root cause analysis

Develop strong relationships with end user communities, customers and business partner.

Collaborate as part of an effective team to achieve team’s goals and provide knowledge sharing assistance to team members

Education

Completed Coursework, Morris Brown College, Atlanta, GA

Professional Development / Training

Querying Data with T-Sql Server

Migrating Server Infrastructure

SQL Server BI

Querying and Shaping Data in Power BI

Integrating Data in Microsoft Azure

Windows Server Management

Linux Essentials

Contact this candidate