Technical Writer Manager

Jennie Lee Segal

Professional Summary

Information technology professional experienced in computer programming, project management, technical writing and testing for healthcare, stock brokerage and government applications. Authored requests for proposals (RFPs), standard operating procedures, and user manuals. Wrote system development life-cycle (SDLC) documents, requirements traceability matrices, and edited several organization-wide newsletters. Developed and tested applications programs, participated in large scale enterprise system implementation efforts, as a developer, analyst, and project manager. Led teams developing and maintaining mission-critical systems.

Professional Experience

Procentrix Inc.

2/5/2020 – Present

Senior Technical Writer

Fairfax, VA

On contract to the Office of the Comptroller of the Currency, Information Technology Services (ITS):

Maintained RoboHelp Projects for several large systems accessed by banks and bank examiners around the country. Participated in Agile sprints, used Rational Jazz Team Concert. Evaluated upgrade of large RoboHelp project from RoboHelp Classic to the newer ‘Reimagined’ version. Built the Interface Control Document for the OCC Fusion search engine.

Electronic Systems Inc. (ESI)

7/31/2017 – 11/15/2019

Technical Writer

Fairfax, VA

On contract to Northern Virginia Community College (NOVA), Information Technology Support Services (ITSS):

Built and maintained a SharePoint based library of Technical Documentation, Standard Operating Procedures (SOPs) and User Guides

Wrote a number of SOPs and technical documents for network and security operations

Revised existing documentation for clarity, accuracy and to conform to departmental standards

Reviewed documents for 508 compliance, made modifications where appropriate

Built and maintained library of organization charts for 21 groups within ITSS.

Reviewed NOVA web site content, revising and updating documents as needed.

Wrote Training/User Manual for IT Help Desk analysts responding to student and faculty IT problems.

Updated and maintained agendas for bi-weekly Change Control Board meetings for ITSS.

Families for Russian & Ukrainian Adoption (FRUA)

11/10/2015 – 7/30/2017

Technology Chair

Fairfax, VA

Developed documentation and training materials to enable members of the National Board of Directors, Regional Leaders and general membership to use the system effectively. Added and updated web content for the system and the front-end website. Acted as training and help-desk resource for membership. Processed membership additions, expirations and renewals until a Membership Chair could be found and trained. Sent mass mailings of HTML based Broadcast messages to sub-sets of Membership database.

The Columbia Group (TCG)

3/16/2015 – 11/10/2015

Documentation Lead/Sr. Technical Writer

Alexandria, VA

Led team developing technical documentation of NATO Sea Sparrow PO Financial Database (FDB) System. Evaluated several documentation generating software packages, recommending Adivo’s TechWriter for the Oracle database, and JeffNet Report Runner Documentor for Crystal Reports. Generated 1,000 pages of documentation of the Oracle database. Added diagrams of table relationships for all DB tables. Created documentation packets for 90 Oracle Forms, 130 master Crystal Reports and more than 138 sub reports, supplementing each packet with graphic representations, sample reports, database linkage diagrams. Participated in testing of the reports and forms, reporting anomalies via an in-house tracker system.

Artech

8/18/2014 – 12/30/2014

Technical Writer

Chantilly, VA

On contract to Pentagon Federal Credit Union (PenFed)

Developed a body of documents and templates supporting a new PMO group within the PenFed organization. Worked with program managers and IT project managers to refine and tailor the documents to the needs of the group.

Wrote several procedures within the IT department to clarify and document several mission critical activities within the department. Worked with architects, project managers and other stakeholders to gather inputs and reach agreements.

Revised numerous operations process documents to fit a standard format.

Randstad

2/19/2014 – 5/19/2014

Technical Writer

Vienna, VA

On contract to Corporate Executive Board (CEB)

Wrote requirements document for the revised Salesforce System, modifications to accommodate CEB’s transition to the Adobe CQ Content Management system.

Wrote a user manual for Content Management System (CMS) processes which are transitioning to the Adobe CQ system from older systems: Registration, Authentication, Webinar and Meeting Registration Web Page Authoring, Webinar and Meeting Registration.

Explored COTS products designed to assist in the documentation of APIs.

Valador

11/2013 – 1/2014

Technical Writer

Herndon, VA

On contract to Deloitte for the Department of Veterans Affairs.

Wrote a User Guide, Quick Reference, and training materials for a Dashboard that was being developed to enable VA OIT management estimate needed FTEs at various facilities based on computer related inventories at the sites.

Tested the system and documented numerous bugs.

TSC Services

5/2013 - 8/2013

Technical Writer

Reston, VA

On contract to L-3 Communications STRATIS, member of proposal team bidding on multi-year multi-billion-dollar contract with US Intelligence Community.

Matched hundreds of resumes to Skills / Requirements catalog to find the optimal match for each proposed position on the contract.

Prepared Candidate Submission Reports (CSRs) to present the candidates in a way that emphasized their fitness for the requested skill sets.

Mastered the iTS-i2S Staffing Tool, used to manage the bulk of resumes and required skill-sets.

ActioNet Inc.

4/2010 - 10/2012

Technical Writer

Vienna, VA

On contract to HUD, supporting new releases of a Voucher Management System, an Oracle and web based system designed to collect and process financial data from public housing authorities across the country.

Created and modified user manuals and SDLC documents. Gathered requirements, performed unit and system testing and production trouble-shooting activities for the project

Created Requirements Traceability Matrix from historical information covering eleven previous releases, and maintained and updated it throughout the development and implementation of 5 subsequent releases.

Reviewed documents for 508 compliance, made modifications where appropriate

Used MS SharePoint to coordinate review and approval of documents by the user community.

Used Mercurial version control tool, Visio for flowcharts and diagrams, SnagIt to capture screen prints, and MS Word and Excel to produce SDLC documents in accordance with HUD SDM and PPM document templates and standards.

Revised 17 Department of Transportation Program Summaries while on temporary assignment, wordsmithing and adding content from various Statements of Work

Avineon Inc.

11/2007 – 2/2010

Systems Analyst

Alexandria, VA

On contract to HUD, PIH/REAC

Developed a User Manual and wrote SDLC documents for the Financial Assessment Sub-System (FASS-PH), and wrote SDLC documents for the Physical Assessment Subsystem (PASS), in accordance with HUD SDM document templates and standards.

Performed Systems and Integration testing of FASS-PH releases.

On contract to US Navy, Naval Flight Information Group (NAVFIG),

Wrote a user manual for AVNAVTERPS and added update sections to NAVTERPS programmer guide. These are two MS Access and GIS-based systems developed to assist naval flight procedures specialists in maintaining procedures handbooks for naval air installations worldwide.

On contract to DHS FEMA

Prepared Mission Needs Statement & Project Charter statement for the IFMIS Financial Management System.

Performed Fail-Over testing of the IFMIS Financial Management System.

Participated in the revision of the IFMIS System Security Plan.

Converted a report program from COBOL to SQL.

The MIL Corporation.

2/2006 - 10/2007

Programmer Analyst

Bowie, MD

On contract to the US Department of State, member of a team of technical and accounting staff who successfully converted from an IBM-mainframe based Financial Management System to an Oracle / Momentum based system.

Prepared ad-hoc reports, researched production problems, and retrieved information from the database to assist the accounting staff, using SAS and z/OS JCL and utilities.

Insured that interface files to and from the Financial Management System were correctly staged and processed.

Performed production simulation testing and conversion of reports from SAS and COBOL to Web-Intelligence.

Modified and wrote several SQL programs to validate file control tallies for interface files.

Produced a daily Production Run Book incorporating all the non-standard jobs and input files to be processed, including controls to be checked by operations. Used MS Word, CICS Utilities, screen captures to help build the Run Book.

Center for Pastoral Counseling of Virginia

3/2003 to 2/2006

Part Time Office Manager

McLean, VA

Supported a practice of 16 counselors who provide services in 14 different locations.

Performed payroll, accounts payable and receivable, statistical reporting, bulk mailing, newsletter editing and publishing, and interfaced with all vendors.

Replaced the old voice mail system, evaluated, selected, implemented, and maintained the new system and the client database.

Negotiated contracts, eliminated unneeded systems and streamlined office procedures to save $52,000 annually in office expenses.

Used MS Word, Excel, Access

Stay at Home Mom

10/1997 to 3/2003

Coached Soccer team, led Brownie troop, volunteered at school library, active in PTA. Published monthly PTA newsletter.

Cared for two children and elderly parent

Compuware Corporation

5/1992 to 10/1997

Professional Staff

Bethesda, MD

On Contract to Fannie Mae,

Represented Acquisition Systems organization to LAN/Unix coordination committee, Systems Software Upgrade project, PC Rollout Taskforce, Business Disaster Recovery Plan project, and Systems Change Control Committee.

Completed high-level definition of a project to process a new Fannie Mae mortgage product, consolidating the business and technical requirements proposed by team members from 5 different groups.

Integrated project plans of business unit, quality assurance group and two development teams into one coordinated plan for a development project.

Led coordination and status review meetings with program developers, testers and end users

Coordinated the acquisition & installation of 125 Personal Computer workstations, plus numerous software packages for client’s staff and 3 business units supported by client

Developed management reports using Crystal Reports for Visual Basic

Conducted acceptance testing on an IMS / CICS based mainframe system, wrote a handbook to assist in the testing procedures and trained two new test coordinators

Completed business specifications and developed test conditions catalogs and test scripts for each aspect of a Tax Reporting System being developed for a SUN UNIX platform.

On Contract to Prince Georges County, Maryland

Developed a 240-page Request for Proposal for a new facilities management contract for all County data processing services, resulting in a successful new vendor selection that withstood all attempts to negate the contract-letting process.

On Contract to RailLinc

Prepared a 250-page User Manual for the Association of American Railroads Interline Settlement System, a CICS and DB2 application used by US, Canadian, & Mexican railroads.

George Washington Univ. Medical Center

5/1983 to 9/1990

Assistant Director for Applications

Washington, DC

Directed all Systems, Applications, Network and on-site vendor activities in support of a 2-year system implementation effort for the medical center, acquiring mainframe computers, training technical staff, installing 200 end-user terminals, converting an existing patient care system to a more comprehensive on-line system.

Prepared and submitted a $5 million annual budget covering the acquisition, development and maintenance of applications systems for laboratory, radiology, pharmacy, patient registration, and accounts receivable departments

Prepared requests for proposals, evaluated vendor proposals, negotiated and oversaw contracts for health care systems, ranging from $ 50,000 to $3,000,000 in value

Directed 4 project teams of project leaders, analysts and programmers providing computer applications development, maintenance and vendor contract administration for a 501-bed hospital and teaching facility

Worked extensively with user check-out teams, educating them in the value of developing test condition catalogs to test implementation of new hospital billing system. Helped organize conditions into testing phases, and automated the catalogs using SAS and mainframe utilities. Directed the test phases and delivery of test results to user teams for check-out.

Previous Employment

Prudential Bache Securities

Project Manager, Assistant Vice President

5/1973 -5/1983

UNIVAC, Federal & Systems Support Divisions

Systems Analyst

1/1969 – 5/1973

United States Peace Corps, Washington Staff

Computer Programmer

6/1967 – 1/1969

Clearance Information – Secret (Expired)

Certifications

ITIL Foundations V3 Certification, 2011

Education

George Washington University – MBA, Information Systems Management, 1992

George Washington University – BA, International History

Training

Making ADA Accessible Flyers

MS Access, Advanced. NOVA Online, Fairfax VA, 2018

Adobe Photoshop, Illustrator, NOVA Online, Fairfax VA, 2018

MS PowerPoint, NOVA Online, Fairfax VA 2018

Introduction to Oracle, SQL, SQL*Plus, NVCC Online Course, 2013

Building Web Pages, HTML, CSS, NVCC Online Course, 2013

Mastering Microsoft Project 2010, Global Knowledge, Vienna VA, 2012

SharePoint 2007 Comprehensive Hands-on Introduction, Learning Tree, Reston, VA, 2012

ITIL v3 Foundations, Knowledge Center, Vienna VA, 2011

Introduction to Java, NVCC, Fairfax VA, 2010

Introduction to Networking, NVCC, Fairfax VA, 2010

PC Troubleshooting, NVCC, Fairfax VA, 2010

SQL/SQR Coding, CGI training course, Fairfax VA, 2006

Business Objects Crystal Reports X1 R1/R2 Report Design I &II, 2006

Business Objects Web Intelligence X1 R1/R2: Advanced Report Design, 2006

Advanced Microsoft Excel, Fred Pryor Seminars, Fairfax VA, 2004

Technical Skills

Microsoft Word, Excel, Publisher, Project, PowerPoint, Access, Outlook

SharePoint, Visio, SnagIt, Snipping Tool

Oracle, SQL, SQL*Plus, SQR, Java, HTML/CSS (rusty on these)

Windows, z/OS, MVS Operating Systems JCL & Utilities

COBOL, SAS, IBM Assembler language (rusty on these)

Project Management, Systems Analysis

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