Sales Executive Customer Service
Resume:
Abbas Mithiya
Professional Title
Self-motivated candidate looking for a challenging job, where I can effectively contribute my skills for the growth of the organization as well as for myself.
************@*****.***
Mohammed Ali Road, Akber Chambers 1st Floor Room # 8, Mumbai, India
WORK EXPERIENCE
11/2018 – Present
Senior Customer Service Associate
First Source Solutions Pvt Ltd
Mumbai,India
Answering incoming calls and emails in an efficient
manner and complying to highest possible company
standards
Identify customer questions, concerns, and Ensuring Maximum Customer Satisfaction
Providing accurate answers and solutions to customer queries.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Providing feedback on the efficiency of the customer service process.
Keeping records of customer interactions, transactions, comments and complaints.
02/2014 – 02/2018
Senior Sales Executive
Meena Enterprises Ltd
Mumbai, India
Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
Identifying promising prospects through cold-calling, networking, and customer referrals
Ensuring that all sales administration and customer service activities run smoothly.
Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
Ensuring that all sales administration and customer service activities run smoothly.
01/2007 – 03/2013
Senior Sales Executive
Jonia Trading LLC
Dubai, U.A.E
Conducting market research to identify selling
possibilities and evaluate customer needs.
Actively seeking out new sales opportunities through cold calling, networking and social media.
Setting up meetings with potential clients and listening to their wishes and concerns.
SKILLS
Dedicated TeamWorker Persuasive Sales Skills
Communication Skills
EDUCATION
Higher Secondary Section - National Institute of Open Schooling
ACHIEVEMENTS
Awarded Best Sales Person for 2 Consecutive Years - Joina Trading
Achieved Best Sales Figures for 2011 - Jonia Trading Awarded Best Customer Service Executive for 6 months in a row - MEENA Enterprises
LANGUAGES
English
Full Professional Proficiency
Hindi
Full Professional Proficiency
Marathi
Full Professional Proficiency
Punjabi
Full Professional Proficiency
Arabic
Full Professional Proficiency
INTERESTS
Swimming Traveling Music Shopping
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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