Abbas Mithiya

Professional Title

Self-motivated candidate looking for a challenging job, where I can effectively contribute my skills for the growth of the organization as well as for myself.

adeghe@r.postjobfree.com

+91-750*******

Mohammed Ali Road, Akber Chambers 1st Floor Room # 8, Mumbai, India

WORK EXPERIENCE

11/2018 – Present

Senior Customer Service Associate

First Source Solutions Pvt Ltd

Mumbai,India

Answering incoming calls and emails in an efficient

manner and complying to highest possible company

standards

Identify customer questions, concerns, and Ensuring Maximum Customer Satisfaction

Providing accurate answers and solutions to customer queries.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Providing feedback on the efficiency of the customer service process.

Keeping records of customer interactions, transactions, comments and complaints.

02/2014 – 02/2018

Senior Sales Executive

Meena Enterprises Ltd

Mumbai, India

Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.

Identifying promising prospects through cold-calling, networking, and customer referrals

Ensuring that all sales administration and customer service activities run smoothly.

Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.

Ensuring that all sales administration and customer service activities run smoothly.

01/2007 – 03/2013

Senior Sales Executive

Jonia Trading LLC

Dubai, U.A.E

Conducting market research to identify selling

possibilities and evaluate customer needs.

Actively seeking out new sales opportunities through cold calling, networking and social media.

Setting up meetings with potential clients and listening to their wishes and concerns.

SKILLS

Dedicated TeamWorker Persuasive Sales Skills

Communication Skills

EDUCATION

Higher Secondary Section - National Institute of Open Schooling

ACHIEVEMENTS

Awarded Best Sales Person for 2 Consecutive Years - Joina Trading

Achieved Best Sales Figures for 2011 - Jonia Trading Awarded Best Customer Service Executive for 6 months in a row - MEENA Enterprises

LANGUAGES

English

Full Professional Proficiency

Hindi

Full Professional Proficiency

Marathi

Full Professional Proficiency

Punjabi

Full Professional Proficiency

Arabic

Full Professional Proficiency

INTERESTS

Swimming Traveling Music Shopping

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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