Social Media Marketing

KEYARIA LINDSAY

Paterson, NJ

*******.*******@*****.*** · 862-***-****

EDUCATION

LIM College – New York, NY May 2018

Master of Professional Studies in Fashion Marketing Delaware State University – Dover, DE May 2015

Bachelor of Science in Management

Concentration in Marketing

WORK EXPERIENCE

The RealReal – Secaucus, NJ June 2019 – Present

Fashion Authenticator

● Write 184 daily informative product descriptions while using standard fashion-forward terms.

● Per internal criteria’s price merchandise based on retail value, condition, and style

● Assess consigned luxury products for quality control issues.

● Utilize internal data entry system to accurately enter garment information that flows to control associates to track customer buy, timespan on the website, customer returns, and other key performance indicators.

● Authenticate items by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating the quality of materials and construction

Premiere Response – North Bergen, NJ May 2018 – June 2019 Social Media Coordinator

● Responded to Amazon reviews for household Reckitt Benckiser products in a timely manner and within predefined parameters.

● Improved customer product ratings from 2.9 to 4.0 once joining the social media task force.

● Assisted with building an engaging brand presence on Facebook, Instagram, Twitter, to maximize and improve customer interactions.

● Reviewed an average weekly 150 reviews and disseminating the information to the merchandising department.

● Organized product information in Excel, converted to Word documents, and prepared all final data findings in presentations for internal meetings.

Sonja Morgan Productions – New York, NY Jan 2018 – Sep 2018 Social Media Coordinator Intern

● Helped facilitate social media presence by managing social media platforms (Facebook, Twitter, Instagram, and Website) with content posts, monitoring follower engagement metrics, providing photography at social events, and ensuring the promotion of brands/events.

Rent the Runway – North Bergen, NJ Oct 2017 – Jan 2018 Customer Experience Agent Temp

● Assisted on average 160 clients a day with their orders via multiple communication channels (Phone, Email, and Chat), in a timely manner.

● Created the “Cinderella Experience” for each customer to increase company monthly subscriptions, while becoming a personal stylist to customers.

SKILLS & INTERESTS

Technical Skills: Microsoft Office (Excel, PowerPoint, and Word) Soft Skills: Communication (written and verbal), Customer Service, Multi-tasking Organizations: Delta Sigma Theta Sorority, Inc. (Member) Interests: Women’s Fashion, Marketing,

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