Senior technical Support Engineer L2

CURRICULAMVITAE

PARDEEPSINGH

VPO-Gera,Teh-Mukerian,Distt-Hoshiarpur

(Punjab)–144221

Email:-***********@*****.***

Mob:-887-***-****,987-***-****

MVITAE

Objective:

Lookingforacareerwithchallenges,rewardsandjobsatisfactionwiththecontinuous upgradationofmyknowledgeskillsforthegrowthofcompanyandtogivesignificant contributioninallfieldsinaverydedicatingandhonestway. AcademicRecords:

PursuingB.tech(BachelorofTechnology)incomputerscience&Engineeringfrom Arniuniversitycampuskaithgarh.(HimachalPradesh)

ThreeyeardiplomainComputerScience&EngineeringfromS.B.C.M.SPolytechnic CollegeAttalgarh(Mukerian).(AffiliatedtoPunjabstateBoardofTechnical Educationandindustrialtraining,Chandigarh)withanaggregateof1stdivision.

10+2fromGovt.Sen.Sec.SchoolHajipur(P.S.E.B)Mohaliwithcommerce.

MetricfromGovt.Sen.SchoolGera(P.S.E.B)Mohali.

HARDWARESKILLS:-

Assembling&Disassembling

OperatingSystem:-WindowsXP,Win7,2008Server,2012Server

ApplicationSoftware:-MS-OFFICE(2003,2007,2010)

BasicKnowledgeofMotherBoard,Processor,RAM,ROM,BIOS,CMOS,HardDisk, CD–ROM.

Troubleshooting:-PowerRelatedproblem,HDD,CD-ROM,SMPS,Windows7,XP,2008 R2,2003server,Printerrelatedissues.

NETWORKINGSKILLS:-

Protocol:TCP/IP,DNS,IIS,DHCP

LocalAreaNetwork

Windowvista:-networking&installation

Window2008:-networking&installation

NAT,FTP,DNS,DHCPServer

Installation,Configuration&TroubleshootingofActiveDirectoryetc. Apprenticeship:

Organizationalscan

01October2010t031September2011

CentralScientificInstrumentsOrganization(C.S.I.O)Chandigarh.

OneYearApprenticeshipfrom MISDepartmentofCentralScientificInstruments Organization(C.S.I.O)Sector–30/CChandigarhinComputerMaintenanceNetwork, softwareTroubleshootingandothersoftwareskillfrom01.10.2010to31.09.2011.

Done1monthtraininginhardware&networking(Aug.2009)

Learnaboutnetworkingmaintenance(Oct.2010-July.2011)Checkdailyproblemof networking,printer,router,hubs,networkprinter,scannerandothernetworking Modules.

KnowaboutinstallationofwindowsXP,windows7,windowsvista,ubuntuoperating system etc.know aboutmakingpatchchordsRJ-45connecter,I/O portand configureIPaddressesofswitches.

CAPABLITIES:-

Workinglonghoursintelligentlytoachievepersonalandinstitutionalobjectives.

Displayinginitiativeandindependence,andcanworkonownorasapartofteam.

Maintainingasenseofhumor,withpositiveattitudeandworkingwithteam. WORKEXPERIENCE:-

Organizationalscan

01october2011to31Janurary2015

HCLINFOSYSTEMSLIMITED.(Technologythattoucheslives) AsaITEngineer.(TechnicalsupportEngineer)

3year4monthworkingexperienceinHCLInfosystemsLIMITEDasa desktop/networksupportEngineersince01OCTEBER2011to31JANURARY 2015companyinNIGdepartmentRegionalofficeChandigarh.

Designation:TechnicalsupportEngineer.

Skills/Qualifications:Themostimportantfunctionistoprovidehardware, operatingsystemandsupportasandwhenthecustomerrequires.

SystemConfigurationforCBS,Finacle,Network

*Configurationskillsknownfor–Antivirus,CBS,Finacle,TCP/IPNetwork, HardwareProblems,

Printers’configurationlikePassbook,DMP,LMP,HPLaserJet,allLineprinters etc.

*ExpertiseforNetworkingskills-(IfAny)Networksharing

*SoftwarePackages-Antivirus,CBS,Finacle. *OperatingSystems–Winxp, winvista,win7,andservers-2008.

Role:ProvidedSoftware,Hardware,NetworkSupportandOperatingSystem provided remotesupporttodifferentlocations.

ConfiguringMicrosoftoutlookforuserandtroubleshootingMailProblem. InstallingandtroubleshootingoperatingSystem(winXP/vista/7/8). InstallingandtroubleshootingallapplicationslikeMs-Office,Adobeproduct,Avaya, Antivirusetc.

Role:Installationofsoftware’slikeDSM,SEPandBASICSOFTWARES.Solvingissue regardinghardwareandsoftwareinSBI,SBOP,PNB,OBC,Bankofindiaetc.Quadrant TeleventureLtd(VideoconTelecom)Jalandhar.

OrganizationalScan

31March-2015to31August2018

BHARATITSERVICESLTD.(Technologythattoucheslives)

AsaITEngineer(SeniorTechnicalSupportResidentEngineer)3Year6monthworking inBHARATITSERVICESLTDasaseniortechnicalsupportEngineersince31MARCH2015 companyinCSDdepartmentinRegionalofficeChandigarh.

Responsibilities:HandlingprojectservicingindependentlyinOBCOrientalbank ofcommerceRegionalofficeAmritsar(PB)bydeputingEngineerandproviding solutionafterdiagnosisofproblem.

Routing&DeputingtheEngineers.

MaintainingExcelsheetofcallrecordondailyBasisworkoncallboard.

HandlingallCustomersinAmritsar,Batala,Gurdaspur,Pathankot,Hoshiarpur, Jammu&Kashmir(likeallbanks,school,andinsurancecompany)independently. Organizationalscan

01September2018to20January2020

ACCELFRONTLINELIMITED.(Technologythattoucheslives) AsaITEngineer.(SeniorTechnicalsupportEngineer)

CurrentlyworkingexperienceinACCELFRONTLINELIMITEDasadesktop/network supportEngineersince01SEPTEMBER2018To20January2020companyinNIG departmentRegionalofficeChandigarh.

Designation:seniorTechnicalsupportEngineer.

Skills/Qualifications:Themostimportantfunctionistoprovidehardware,operating systemandsupportasandwhenthecustomerrequires.

SystemConfigurationforCBS,Finacle,Network

*Configurationskillsknownfor–Antivirus,CBS,Finacle,TCP/IPNetwork,Hardware Problems,

Printers’configurationlikePassbook,DMP,LMP,HPLaserJet,allLineprintersetc.

*ExpertiseforNetworkingskills-(IfAny)Networksharing

*SoftwarePackages-Antivirus,CBS,Finacle. *OperatingSystems–Winxp, winvista,win7,andservers-2008.

Role:ProvidedSoftware,Hardware,NetworkSupportandOperatingSystem provided remotesupporttodifferentlocations.

ConfiguringMicrosoftoutlookforuserandtroubleshootingMailProblem. InstallingandtroubleshootingoperatingSystem(winXP/vista/7/8). InstallingandtroubleshootingallapplicationslikeMs-Office,Adobeproduct,Avaya, Antivirusetc.

Organizationalscan

21January2020toTilldate

Aforesever.com LIMITED.(Technologythattoucheslives) AsaITEngineer.(SeniorTechnicalsupportEngineer)

CurrentlyworkingexperienceinAforsever.comLIMITEDasadesktop/networksupport Engineersince21January2020companyinServicedepartmentHeadofficeNoida. Designation:seniorTechnicalsupportEngineer.

Skills/Qualifications:Themostimportantfunctionistoprovidehardware,operating systemandsupportasandwhenthecustomerrequires.

SystemConfigurationforCBS,Finacle,Network

*Configurationskillsknownfor–Antivirus,CBS,Finacle,TCP/IPNetwork,Hardware Problems,

Printers’configurationlikePassbook,DMP,LMP,HPLaserJet,allLineprintersetc.

*ExpertiseforNetworkingskills-(IfAny)Networksharing

*SoftwarePackages-Antivirus,CBS,Finacle. *OperatingSystems–Winxp, winvista,win7,andservers-2008.

Role:ProvidedSoftware,Hardware,NetworkSupportandOperatingSystem provided remotesupporttodifferentlocations.

ConfiguringMicrosoftoutlookforuserandtroubleshootingMailProblem. InstallingandtroubleshootingoperatingSystem(winXP/vista/7/8). InstallingandtroubleshootingallapplicationslikeMs-Office,Adobeproduct,Avaya, Antivirusetc.

AREA&INTERSET:-

HARDWARE/NETWORKING

HardwarePlatforms Basicknowledgeofn/whardwareandnetworkingdevice. OperatingSystems Windows95/98/2000/XP/VISTA,Windowserver2003,win 7,servers-2008

Hobbies&Interests

PlayingHandball

Travelling

PersonalInformation:

Father’sName Sh.BakshiRam

DateofBirth 12may.1987

MaritalStatus married

Sex Male

Nationality Indian

LanguagesKnown English,Hindi,Punjabi

Idoherebydeclarethattheparticularsofinformationandfactsstatedhereinaboveare true,Correctandcompletetothebestofmyknowledgeandbelief. PLACE:Chandigarh (PARDEEPSINGH)

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