Operations Manger, Facilities Management

JOSE MARIA J. CASTILLO

** ***** ******, ** *****, Paranaque

Mobile no. +639**-***-****

Email ********@*****.***

PROFESSIONAL EXPERIENCE

SENIOR OPERATIONS HEAD – August 2019 – February 2020

ETON PROPERTIES MANAGEMENT CORPORATION – ETON CENTRIS

Ensured an efficient and smooth day-to-day operation of the entire complex.

Managed an annual operational expense budget of P443 million.

Implemented approved policies, guidelines and procedures in accordance with company standards.

Ensured that property and building was properly maintained and secured at all times.

Increased equipment uptime from 70% to 92% by recommending to have signed service level agreements with contractors and ensuring that all equipment are checked on a monthly basis.

Performed an audit of all business licenses and permits and immediately processed renewals and applications for all found to be expired to avoid further penalties with the local government units.

Attended to all tenant complaints/concerns and provided necessary remediation as soon as possible.

By being consistent in the enforcement of the house rules to all tenants, collection of accounts receivable was increased from 65% to 90%

SENIOR BUILDING MANAGER – February 2019 – July 2019

COLLIERS INTERNATIONAL – TRION TOWERS, BGC

Ensured the security and maintenance of the property and the buildings.

Attended to all concerns and inquiries of the residents and the tenants.

Recommended revisions to house rules to help improve overall condominium operations.

Prepared and analyzed financial reports submitted to Management. Ensured monthly spend is within approved budget.

Closely monitored monthly collection of association dues to avoid delinquent accounts.

SENIOR OPERATIONS MANAGER – December 2016 – December 2018

SHOPPING CENTER MANAGEMENT CORPORATION (SM SUPERMALLS)

Managed overall operations of all 46 parking facilities of SM Supermalls nationwide.

Monitored monthly P&L and vehicle turnover per parking facility to ensure that targets are met.

Converted 80% of facilities from manual parking ticketing system to semi-automated system, which resulted to a faster ingress/egress of vehicles.

Implemented one-way traffic scheme in MOA complex during events to cut short egress of vehicles from 1.5 hour to 45 minutes for an overall improved customer experience.

Benchmarked parking rates against competitors, suggested increases as needed, which resulted to an overall 18% YoY increase in carpark revenues for 2018.

Reviewed valet performances and tracked monthly collection of commissions/ fixed fees to ensure all accounts are kept up to date.

Worked with the design and construction team and mall operations to finalize traffic flow, vehicle slot count and budget for new opening malls or expansion projects.

PROPERTY MANAGER (Residential and Carpark Building) - May 2013 – December 2016

AYALA PROPERTY MANAGEMENT CORPORATION

Managed all administrative and operational requirements of the residential and carpark buildings of assigned property.

Ensured the safety and security of the property at all times.

Handled all inquiries and complaints of residents and tenants.

Ensured all contracts and permits are updated and renewed on time to avoid penalties.

Prepared and monitored annual budget for both capex and operating expenses.

CUSTOMER SERVICE MANAGER - January 2011 - April 2013

AYALA PROPERTY MANAGEMENT CORPORATION

Handled the security, housekeeping and mall concierge operations of the assigned mall.

Attended to all customer complaints/concerns and provided necessary remediation immediately.

Handled all inquiries and complaints of merchants and tenants. Regularly went on rounds and visits to ensure all their concerns are handled within reasonable time.

Conducted customer surveys and directly reported all findings to the Director of malls.

GUEST SERVICES AGENT – May 2008 – December 2010

HOTEL INTERCONTINENTAL MANILA

Ensured that all arriving guests are met at the airport and are provided with transportation going to the hotel.

Informed the Duty Manager once all of the guests have arrived at the hotel.

Assisted the guests in checking- in and ensured that they get their preferred room types.

Performed night duty audit and checked all vacant rooms to ensure that they are all clean and ready for the following day.

GUEST SERVICES AGENT - June 2002 - May 2008

NORTHWEST AIRLINES

Assisted passengers at the check-in and lost luggage services counter.

Assisted all departing and arriving VIP passengers.

Ensured wheelchair services were sufficient for departing and arriving passengers.

Prepared all necessary documentation for incoming flights in compliance with the requirements by the Department of Immigration and Bureau of Customs.

BARTENDER - June 2000 - June 2002

BISTRO GROUP – TGIF

Ensured that all food and beverages requests by guests are prepared and delivered within reasonable time.

Performed weekly and monthly inventory of the bar stocks and prepared list of stocks that needs to be purchased.

EDUCATION

1996 – 1999 De La Salle University, College of Saint Benilde

Bachelor of Science major in Hotel, Restaurant and Institution Management

1992- 1996 Manresa School

High School Diploma

TRAININGS AND WORKSHOPS ATTENDED

1.Pollution Control Officer Accreditation ( DENR )

2.Safety Officer Training ( Basic Occupational Safety Hazzard )

3.5 Choices to Extraordinary Productivity ( Franklin Covey )

4.Fire Safety and Basic First Aid

PERSONAL BACKGROUND, INTERESTS AND SKILLS

Separated with one kid

Fluent in English and Filipino

Knowledgeable in Opera Hotel Management System, Microsoft Applications ( Word, Excel and PowerPoint)

Hardworking, team player and resourceful.

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