Manager Customer

MONALISA CABRERA

FLAT * FIRST FLOOR ALJAWARIT B BUILDING

AL SADD STREET

DOHA, QATAR

TEL +974-****-****

***********@*****.***

I am an F&B operations supervisor with more than 16 years’ service in Qatar. I have significant management and oversight experience and have achieved significant growth for a patisserie operation in the last 4 years. I have been a key player in expanding and growing the sales, marketing and operation aspects of the business, I am corporate conscious and business aware and also detail focussed, proactive and achievement driven. I have been tested in significant customer facing roles and I have a high degree of confidence. I have demonstrated integrity and creativity whilst being methodical and able to work autonomously at all levels.

I am keen to secure a position where I can be a team member and play a significant role in a challenging and competitive environment whilst developing my skills for both self and business improvement. I am particularly keen to join a business that will allow me to help others and share my extensive knowledge.

August 2004 – May 2020

AL RAFIDAIN COMPANY (RAFCO QATAR)

2004 - 2016

LA MAISON DE CAFÉ

●Supervisor, having wide ranging and comprehensive responsibilities.

●Supervision of restaurant and kitchen staff, responsible for hygiene, appearance and general discipline.

●Daily briefings to all staff on current operational activities and objectives.

●Staff scheduling and leave arrangement.

●Oversight of all kitchen activities and quantity control, including assessment of daily quantities for ordering and preparation to minimise wastage.

●Generation of new recipe items including cost determination, sourcing and ordering of ingredients.

●Input for cost and profit into Omega POS.

●Compiling POS reports and liaising with accounts department.

●Scheduled inventory and reports.

●Stock keeping and purchasing from suppliers’ items required for daily operation and encoding purchase transactions into POS.

●Completion of daily financial transactions, closing, and deposit of funds to bank.

●One hundred percent blemish free record of hygiene and quality checks performed by MOH Qatar.

2016 - 2020

MADELEINE PATISSERIE

●Supervisor for decorated cakes and confectionary items.

●Responsible for integrating Omega POS with other company operations including instruction of staff to become familiar with the POS system.

●Operational training and assessment of staff.

●Transitioned from Omega to Restaurant Manager POS and provided training and support for new users.

●Responsible for customer interface,

●Generating new business,

●Providing ordering advice in line with customer expectations and kitchen capabilities,

●Accepting orders both in person and by phone,

●Generating orders for production and

●Managing all steps through to delivery and customer feedback.

●Point of contact for customer feedback.

SUPPLEMENTARY INFORMATION

Nationality: Filipino

Date of Birth: 17th May 1976

Passport: Philippines P2236773B

Qatar I.D. 274********

Languages: English, Tagalog, Some spoken Arabic

Presentation: Proven public relations and Verbal Communication Skills, public speaking and training delivery.

Computer: Experienced with computers, mostly Windows, good familiarity of common office package applications and bespoke POS systems.

Contact this candidate