Manager Service

SANAT DESILVA

Email : ******@*****.***

Phone: 009***********

Web : www.psyecologics.com

Top–performing, Quality Focused, solutions–driven Hotel General Manager/ Rooms Division Manager/Executive Housekeeper/Training Manager/ Pre- Opening specialist. With experience in 6 Openings and coordinating hotel operations, customer relations and service and financial performance. Decisive and results–oriented with outstanding leadership and crisis management skills. Exceptional business acumen to stand alone and make timely decisions that positively impact customer service and bottom line performance. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. Proficient in English, Arabic, (Spanish, French medium) Hindi, Urdu,Tamil and Singhalese. Excels in high-pressure and high stress environments.

Professional strengths include:

Employee Supervision

Hiring, Training and Mentoring New Employees

Budget Management

Employee Scheduling

Hotel Property Management Software

Customer Service and Relations

Forecasting and Maximizing Hotel Revenues

Payroll, Accounts Payable and Account Receivable Experience

Team Building and Team Development

Goal and Objective Oriented

Extensive experience in managing large scale property portfolios

Managing Human Resource functions

Overseeing Marketing and Sales Operations

Vendor Relations and Negotiations

Employee Retention Strategies and Initiatives

Team Leadership and Motivation

Building and Maintaining Professional Relationships

Time Management

Long and Short-Term Planning

Cost effective and Quality oriented Menu engineering to meet the guest’s expectation

EDUCATION AND TRAINING

George Washington University

Sustainable Tourism Management & Development

Eco Resorts Development & Management

Lanka-German Technical College

Technical Diploma

Claremont Hotel School,

Diploma in Hotel & Catering Management ( 3 Years)

Holiday Inn

Rooms Division Management Training

Gate World Hotel School Colombo Sri Lanka

Diploma International Cookery

Alison Academy

Diploma in Psychology

Diploma in Food Quality Control & Safety

Certificate Meeting Guest Expectation (Hyatt Regency)

Certificate Train the Trainer ( Hyatt Regency)

Received an American Field Service (AFS) Scholarship and Graduated from

Marist College, Australia ( Tasmania )

Current engagement : Director Rooms Division Casablanca Grand Hotel Jeddah

2015 – 2019 Pre-Opening Operations Manager Shakeeb Beach Resort & Spa- Jeddah 5 Star (Villas) Beach Resorts Project in Jeddah

Strategic Consulting, including business plan & sales strategy development.

Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions, Establishing the necessary systems, relationships, talent, and procedures to ensure a successful opening. Key areas

Set up, manage and operate the new Resort Chalet complex.

Develop and coordinate marketing strategy and action plan. For both projects.

Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and establish operating procedures

Take overall responsibility for the efficiency and overall business results of the resort.

Develop and plan short and long-term business and marketing strategies.

Ensuring quality service delivery according to standards.

Develop and expand relationships with partners, potential customers.

Human resource management, internal operations policies.

Conduct regular physical inspections to ensure all standards of excellence are being met. During the construction.

Planning and organizing catering and other hotel services arrangements in order to do the pre-opening

Promoting and marketing the hotel business and also expand the branding image.

Dealing with contractors in order to ensure Compliance with Pre-Opening Deadlines.

Coordinating with Architect and Interior designer reviewing and monitoring interior plans and processes to provide insights from operations perspective.

Human resource management, internal operations policies

Overseeing all training and documentation of SOPs

20113-2015 DuSai Hotels and Resorts Ltd; – Bangladesh Joined as pre- Opening General Manager. The first 5 Star Luxury Villas Resort in Bangladesh. Set up standard, conceptualized managed and handed over in 2015 (www.dusairesorts.com)

Represented DuSai Resort & Spa at PATA fair in CAMBODIA – 2011

Represented DuSai Resort & Spa at ATM Dubai- in 2014

Represented DuSai Resort & Spa at WTM Berlin in 2015

Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

Developed accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

Prepared financial reports for management that clearly explain operational effectiveness, trends and variances with financial controller.

Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.

Oversees and managed mainly the performance of the entire Rooms Division and other departments. Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives.

Directs and controls all Rooms, F&B and Engineering heads to ensure that all day-to-day operational matters are handled on time and guest expectations are met.

Oversees the service standards, quality, consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the resort and meet or exceed customer expectations.

PROFESSIONAL EXPERIENCE 2011 - 2013

Engaged as Executive Housekeeper / Acting Director of Rooms at Intercontinental Hotels Group - Saudi Arabia (2 Hotels)

Property comprise of 320 Keys in two buildings with 6 function halls 2 restaurants, 2 executive lounchs,2 lobbies Spa, Recreation and ample public areas including 3 basement parking. As the strategic business leader of the property's Rooms Division I was Responsible for planning, developing, implementing, evaluating and ensuring the end product meets IHG brand standard & quality. Most of all exceeding guest’s expectation from the property's rooms. Focuses on growing revenues and maximizes the financial performance of the department.

Successfully completed Rooms Division Management Training at Holiday Inn.

Successfully Completed Priority Club Training all modules.

Followed Certified Rooms Division Executive Course at AH&LA

Rooms Division was selected as the best department in 2011

Department of the Quarter 2012 second quarter

Developed Hk Heart Beat Cleanliness Score from 52 to 90.54 within a year.

I was nominated for best hotelier Award (Middle east, Africa, India) by IHG .

SALHIA BEACH RESORT, JEDDAH, SAUDI ARABIA – Luxury 5 star 1998 – 2009 (Per Opening)

(Most exclusive Beach Resort in Saudi Arabia )

SEA WAVE RESORT, JEDDAH, SAUDI ARABIA 11 Villas Boutique Resort 2003 – 2009 (Pre-Opening)

AL SALEM BEACH VILLAS, JEDDAH, SAUDI ARABIA 20Villas

COMPOUNDS MANAGER LOTUS 1, LOTUS 2. 2000 – 2009

Joined as Pre-opening Resident Manager ( www,pmdc-sa.com)

Joined during construction period. Handled entire pre-opening process and managed all 5 properties for 12 years.

•Managed Front office and Housekeeping departments without Department heads for entire time and assured smooth operation to exceed guest’s expectation.

•Mange all aspects of all 3 Unique upscale Boutique resort properties consisting of 160 Villas, Chalets with All facilities, indoor and outdoor water sports facilities and a residential property compound for top ranking businessmen and executives.

•Managed Marina and all kind of Boats & Yacht services.

•Experienced in hiring, training and efficiently scheduling Management and staff. Responsible for accurate use of PMS, POS, inventory control and business volume forecasts by using Revenue Management techniques. Skilled in negotiating with customers, third party contractors, fostering teamwork, resolving issues and concerns to ensure that company goals, Brand standard and guests’ satisfaction are met. Service quality and profit -oriented, goal-driven, able to work long and flexible hours under pressure. Responsible for all operational departments and employees while ensuring exceptional guest service is delivered at all times

•Managing Guest relations, transport,

•Responsible for opening all of the resort properties and building them from the ground up.

•Took over the existing Lotus 1 & 2 Residential Compounds with an existing occupancy of 30% and after redeveloping the property and facilities have achieved an occupancy rate of 83%.

•Developed new employee development and motivational programs that included writing a new employee handbook, revamping and rewriting policies and procedures, providing cross training to all staff members and selecting employees of the month and year for each property.

•.

AL BASHAYER COMPANY, SAUDI ARABIA (Pre Opening) 1996 – 1998

Personnel and Training Manager

•Company managed Harry Ramsden’s Fish and Chips Restaurant (a British Franchise), Alcazar Restaurant and Caza Snacks Restaurants.

•Managed all aspects of the Personnel and Training Department and was responsible for evaluating, interviewing, recruiting, Human Resource issues and training staff members at all levels of the organization. Coordinated all related company activities with the Franchise Training Team.

•Responsible for managing all employee complaints and disputes with either other employees or management.

•Worked directly with and managed the company relationship with foreign recruiting agents.

•Developed, wrote and implemented new policies and procedures and re-wrote existing ones to meet the ever-changing needs of the organization.

•Worked directly with the insurance company on employee medical issues and coverage.

HYATT REGENCY JEDDAH, SAUDI ARABIA 1994 – 1996

Training and Development Manager.

•Assisted the Director of Human Resources as assigned to meet specific company-mandated goals and objectives. Allocated staff to different properties as needed to manage staffing issues and maintain staffing levels.

•Evaluated each department’s financial needs and developed budgets that realistically met those needs.

•Organized social and sporting events for the staff and was directly responsible for overseeing staff compound related issues and complaints and the staff cafeteria.

•Evaluated employee performance and selected an “Employee of the Month”.

•Reviewed applications, prepared evaluation charts of potential employees, submitted charts to the Director of Human Resources, received new staff members and performed new hire orientation sessions. Conducted existing employee training and development sessions to improve personnel.

•Evaluated employees and conducted disciplinary interviews with employees as needed in the presence of the Director.

•Liaison with government officials and agencies for the company. Completed all required documents with the Personnel Secretary for Government Affairs.

• Supervised the personnel office in the absence of the Director of Human Resources.

•Managed all aspects of Food & Beverage, Housekeeping, Engineering Training Programs.

PROFESSIONAL EXPERIENCE (Continued)

NATIONAL GUARD OFFICERS CLUB, RIYADH, SAUDI ARABIA 1993 – 1994

Manager F&B Operations

•Managed all aspects of the club from employees to ordering and inventory control.

•Menu planning, Menu engineering controlling entire kitchen department

•Cost controlling and cooking and arrangements for royal functions

•Total authority over VIP, Governmental and other Royal Banquets.

•Supervised the housekeeping department and was responsible for maintaining a high standard of cleanliness on the property.

•Responsible for managing the preparation and distribution of hygienic meals to senior officer in alien forces and was responsible for organizing take-out meals for combat soldiers.

•Managed the Food and Beverage operation during the Gulf War I and was responsible for providing exceptional service and quality worthy of royalty during Royal functions.

HOTEL SINSAPA INNS, COLOMBO, SRI LANKA ( Pre-Opening) 1990– 1992

Chef & B Manager

Responsible for the opening of the hotel, setting up F&B Department

•Managed and supervised Herbal kitchen for traditional Sri Lankan Healthy food

•Diet menu and Ayurveda menu engineering for special guests.

•Supervised all aspects of the property from personnel to financial management.

•Responsible for Government and Guest Relations on a daily basis.

•Developed and implemented house service standards and overall property service quality standards.

•Handled entire F&B department operations. and exclusive outside catering

Section including 200 pax wedding. Banquet functions.

COUNTRIES TRAVELLED

Thailand, Malaysia, Cambodia, Singapore, Australia, Tasmania, Saudi Arabia, UAE, Qatar, Syria, Jordan,Lebanon, France, Italy, Spain, Mayollka, Malta, Germany, Netherland, Belgium, Switzerland, Ireland. Bangladesh.

Hobbies

Travelling to Nature, Reading, Wind Surfing, Boating and Diving

PRFESSIONIONAL AFFILIATIONS

Member American Hotels & lodging Association – MAH&LA

Member, Hotel and Catering International Association- MHCIMA

Member, Irish Hospitality Institute- MIHI

Member, Craft Guild of Chefs- MCGC

Member, The International Ecotourism Society-MTIES

Member International Eco Club- MIEC

PERSONAL INFORMATION

Date of Birth :27 May 1972

Marital Status: Married

Children : 01

Citizenship: Sri Lankan

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