Manager Customer
Resume:
Name: Adel George Jabre
Address: Lebanon-Antelias main road Rabieh.
Mobile: 03952949
*********@*******.***
Objective
Build a long-term career path in a reputable organization.
Worked at Etiver co. for glass industrial in the collection department. (2019)
Professional Experience
AWI Company (AL Waseet SAL (Al Waseet Advertising) – Integra SAL (Al Balad Newspaper)- Layalina SAL (layalina)-Sound of Music SAL (Radio Al Balad): Sisters Company.
oCollection Officer : (from July 2002- April 2018)
Oversees the company process of retrieving money from clients.
Manages the employees who collect the money.
Handles complaints or difficult calls.
Placing direct phone calls and E-mails to customers that are past due.
Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
Works directly with attorneys and clients to ensure timely and accurate payment of invoices
Prepare reports and analysis weekly/monthly to keep management apprised of collection efforts and results
Trains new employees
Perform audits of accounts that are in the system
Negotiates payment arrangements and follows up to make sure the payments are made.
Receivables Reconciliations in order to collect the right amount
Sending the statement of account to clients on monthly basis
Helping auditors
Making aging report and coordinate with finance manager in order to collect the dues and managing the VR (Volume rebate) related to each customer as per the contract agreed
Received inbound calls and answered questions from customers satisfactorily.
Assisted customer queries over the phone and email.
Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors.
Maintain open communication with Finance managers and clerical staff to ensure the accuracy and protection of the account information.
Guided customers to place orders.
Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
Coordinate with Sales Manager to avoid any problem concerning the collection of commercial ads
Coordinate with all agencies and POS (Libraries) works with our company and check
oDistribution & Collection Coordinator (January 1996- June 2002)
Manage the daily operations of a distribution center.
Oversee the printing, review and distribution of daily mail in advance of operations.
Supervise the unloading of delivery trucks, ensuring receipt of the proper quantities of all newspapers and other products, as applicable.
Assist with the staffing and hiring initiative, as well as new hire onboarding.
Follow-up to resolve customer complaints and requests.
Delivery newspapers and other products, as needed
Cover delivery routes as needed
Complete address checks and other miscellaneous administrative duties
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish task
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail
Advise sales and billing departments of transportation charges for customers' accounts.
Assisted customers with payment arrangements to ensure customer's service remained active giving customer time to make said payment
Provided accurate and appropriate information in response to customer inquiries, and properly directed inbound calls to improve call flow, and verified information in the computer system was up-to-date and accurate
Located and notified customers of delinquent accounts by mail and telephone.
Calculated, prepared, and issued bills, invoices and account statements according to established procedures
GMFT –Global Marketing Foreign Trade .
oSales Supervisor (1991-1995)
Hamawi Jewelry
oSales Associates (1987-1990)
Trainings
oStar Manship with Mr. Raja Haddad
oZen of selling
oGold of desert
Intercultural and technical skills
oFluent in Arabic, and Good in English & French
oCommunication & Organization Skills
oAbility to work under pressure
oComputer skills: Microsoft Office Suite, (Core account- Advisor)
Education
oCommercial Science- BT3
C.I.T. Technical
oBac 2 in Economy & Sociology (1982-1986)
Monsef International School
References Available upon request.
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