Assistant Manager

VIPIN GUPTA

C * Flat Number * Raju Park Devli Khanpur New Delhi

-110062

935-***-**** *****.***@*****.***

OBJECTIVE

Improve project with the help of Six Sigma Technique, Multi-faceted, efficient, and reliable professional with 8+ years of experience supporting executives, sales personnel, and managers to improve internal operations. EXPERIENCE

Teleperformance Global Service Ltd. (D.I.B.S)

2019 - 2020

Assistant Manager - SBI Collection

Handling 5 -6 Team Leaders

Preparing Roaster

PnL Preparation

Client Collaboration

Salary Drafts

Teleperformance Global Service Ltd. (D.I.B.S)

2017 - 2019

Team Leader - SBI CLIP Process

Handling 25+ Advisors

Shrinkage & Attrition Under Control

Preparing Roaster

Regular Feedback & Sessions

SLA's Under Control

Teleperformance Global Service Ltd. (D.I.B.S)

2015 - 2017

Team Leader - CitiFinancial Inbound Process

Handling 16+ Advisors

Shrinkage & Attrition Under Control

MIS Preparation

MANCO Preparation

Regular Feedback & Sessions

MK Hyperquality - US Process

2014 - 2015

Quality Advisor

Quality Advisor

US Process

Audit & Feedback Sharing via Email

Call Calibration with Client

VIPIN GUPTA

Intelenet Global Services

2012 - 2014

Team Leader - CCU Process

Handling 12+ Advisors

Shrinkage & Attrition Under Control

MIS Preparations

Regular Feedback & Sessions

EDUCATION

Delhi Police Public School

2003

Secondry Education

69

Agra University

2008

Graduation

51

SKILLS

Team Player, Team Building, Self Starter, Self Motivation, Problem Solving, Decision Making, Interpersonal Skills, PROJECTS

Wrap Control by DMAIC Technique (Six Sigma)

Bussines Case - Wrap Plays very important role in BPO, as if we have control the same than Advisors are able to take more number of calls, and that will increase more Opportunity to generate Lead. Problem Statement - Wrap% was too high and it need to be control for getting more efficiency from Advisors. Result - Post DMAIC Technique wrap % decrease gradually, due to this there was very good rise of bussiness Opportunity and it helps to get more revenue.

ACHIEVEMENTS & AWARDS

Completion of LEAD Training - Special Program for selected candidates only especially design for Assistant Manager Role. & Completion of STEP Training - Special Program for selected candidates only especially design for Team Leader Role.

PERSONAL DETAILS

Date of Birth : 04/08/1988

Marital Status : Single

Nationality : Indian

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