Manager Customer

PRAJWAL KAPINADKA

San Francisco 703-***-**** *****@**********.*** linkedin.com/in/prajwalkapinadka EDUCATION

GEORGETOWN UNIVERSITY, McDonough School of Business Washington, DC Master of Business Administration (STEM designation), Merit Scholarship Recipient July 2018 – May 2020

● Developed go-to-market strategy for a travel safety platform, bringing in first paying B2B account VISVESVARAYA TECHNOLOGICAL UNIVERSITY, NMIT Bengaluru, India Bachelor of Technology, Electronics and Communication August 2007 – June 2011 EXPERIENCE

UBER Madrid, Spain; Washington, DC

Product Consultant – MBA Global Residency January 2020 – May 2020

● Developed 3 user profiles and key buying factors by applying statistical hypothesis testing on multi-variable systems. Analyzed rider data and surveyed 300+ individuals in Spain to understand customer preferences and pain points.

● Synthesized market research into actionable product requirements, UX wireframes, and product strategy. Conducted focus group studies to validate hypothesis. Expected increase for customer base of 9%. INDIEZ – SaaS-enabled marketplace; Clients include McKinsey, Domino’s, Bain. Washington, DC Product Manager May 2019 – September 2019

● Reduced drop-off rate in customer funnel by 60% by launching 'proposal' feature to improve buyer’s journey. Strategically orchestrated product release through prioritizing product backlog, creating user stories and defining user acceptance criteria.

● Established continuity of data stores for customers and vendor data to enhance operational functionality. Defined custom KPIs, documented user’s journey, created dashboards to visualize customer lifecycle and monitored product metrics.

● Increased vendor engagement by 41% by developing vendor bid-feedback feature. Conducted user research, defined OKRs and collaborated with engineering and design teams in enhancing user experience.

● Assisted in growing revenue by 100K quarterly though product partnerships. Collaborated with marketing team to identify new user segments, conceptualize channel strategy and build financial projections to roll out pilot program. OPTUM - UNITED HEALTH GROUP Bengaluru, India

Technical Product Lead March 2017 – June 2018

● Improved customer satisfaction by 8% by providing cross-functional leadership across 5+ technology and business teams. Orchestrated weekly sprints to create strategic product roadmaps, prioritize backlog and ensure timely PBM features release.

● Raised drug dispensing efficiencies by 25% for 7M+ customers through leading development of auto-refill subscription and drug substitution features. Gathered user pain points, analyzed regulations and created PRDs.

● Eliminated workflow redundancies and enhanced productivity by 33% by focusing on delivering business value and creating architecture foundation. Prepared integration roadmap and led integration of digital PBM workflows.

● Decreased operating expenditures by 12% through driving change management across pharmaceutical application portfolio. Led transition from vendors to in-house facilities via stakeholder engagement, risk analysis, and resource planning. IBM Bengaluru, India

Software Engineering Lead November 2012 – February 2017

● Minimized costs in supply-chain and payroll compliance by 14% through introducing robotic process automation across 5 account portfolios. Identified process redundancies and rebuilt on AI platform.

● Steered agile application development to generate $2.5M in revenue by translating business requirements into technical roadmap and leading development of cargo management web-applications.

● Achieved 20% increase in operations efficiency for 800+ employees by synthesizing project data and assessing platform requirements. Implemented common logging framework and deployment dashboards. SWATHI ENGINEERS Bengaluru, India

Presales & Marketing Associate August 2011 – September 2012

● Served as point of contact with 35+ construction companies to support adoption of new online customer-support features. DISTINCTIONS

Certifications: CSPO®; IBM Design Thinking Badge

Tech Skills: Agile frameworks, A/B testing, Balsamiq, HTML, Java Script, Jira, Kanban, Python, Rest APIs, SQL, Tableau Recognition: IBM Deep Skill Certificates; IBM Manager’s Choice Award; UHG Bravo Diamond & Sapphire Awards After Work: Advisor for non-profits; Amateur Chef; Mentor for MBAs; Sports enthusiast; Tutor for students

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