Customer Service Contact Details

Contact Details

Name : Remela A/P Navarason

Phone Number : 016-*******

Email : *******.**@*****.***

Nric : 970***-**-****

Date of Birth : 27-03-1997

Age : 23 years old

Home Address : ****, ** 1, Kampung Bagan Serai,

13500 Permatang Pauh,Pulau Pinang.

Nationality : Malaysian

Gender : Female

Height : 157 cm

Weight : 45 Kg

Marital Status : Single

Educational Qualification

(A)School Name : Sekolah Menengah Kebangsaan Seberang Jaya

Year : 2014

Qualification : SPM

(B)College Name : Centuria Education Counselling & Training Centre

Year : 2016

Qualification : Professional Certificate in Cabin Crew

Working Experience

(A) Name Of Company : M/s Palani Advocates & Solicitors

Position : Clark of Defence Department

Duration : 1/07/2015 – 31/03/2016 ( 8 months 30 days )

Job Description : Legal firm documents handling and clients enquiries

(B) Name of Company : Parkson Cooperation

Position : Cashier

Duration : 21/2 months

Job Description : Receive payment by cash, check, credit cards, vouchers, or automatic debits while answer customers' question and provide information on procedures or policies.

(C) Name Of Company : Malindo Airways

Position : Customer Service Agent (M05469)

Duration : 19/12/2016 – 20/08/2017

Job Description : dealing with passenger enquiries about flight departures and arrivals, checking in passengers and giving seat numbers,

providing boarding passes and luggage labels and

telling passengers about luggage restrictions.

(C) Name Of Company : Malaysia Airlines Berhad

Position : Customer Service Officer (2352138)

Duration : 01 Sep 2017 – Present

Job Description :

1.Dealing with passenger enquiries about flight departures and arrivals. 2.Checking passengers in. 3.Allocating seat numbers. 4.Issuing boarding passes and luggage labels. 5.Advising passengers about restrictions on luggage. 6.Weighing baggage and collecting any excess charges 7.Providing customer support to customers before, during, and after a flight. 8.Taking care of people with special access needs, and unaccompanied children. 9.Calming and reassuring nervous passengers. 10.Great customer service programs should focus on treating customers well, answering questions, and exceeding their expectations.

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Skills

Well known Airline Check-in system like ALTEA AMADEUS,SABRE,ANGELITE,TRAVELSKY,SITA

Product knowledge of CHINA AIRLINES,CHINA SOUTHERN,SRIWIJAYA,LUCKY AIR and MALAYSIA AIRLINES

Knowledge of timatic,check in system

Fast learner

Strong communication skills

Skilled multi-tasker

Team player

Persuasive Speaking Skills.

Adaptability and Attentiveness

Ability to Use Positive Language

Clear Communication Skills and Effective Listening

Self-Control

Taking Responsibility

Patience

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