Marketing Training

DHANABALAKRISHNAN

E-Mail:******@*****.***

ContactNo.:882-***-****

AspiringforchallengingassignmentsinHumanResourceManagement&Operationswithanorganizationofrepute Skilledinidentifying&hiringthroughvarioussources,ProvenTrainersoftskillsandprojectspecific,Policyframing,SOP creationandImplementation,handlingend-to-endrecruitmentcycleandmaintainingcordialrelationshipwiththeblue collaremployeesandtakingcareofendtoendoperations

PROFILESUMMARY

• A dynamicHRProfessionalwithover10yearsofexperienceinRecruitment,HR Operations,Resourcing& Development,PerformanceManagement,Compensation&Benefits,EmployeeWelfareandAdministration

• Holdsthedistinctionofplanning,supervisingandparticipatinginvariousseminars,conferences,etc.

• Proficiencyinmanpowermanagement&recruitmentprocessentailingresumegeneration,screeningandshort-listing withappropriatecompensationforIT,Non-IT,EngineeringandBluecollarrecruitments.

• ExpertknowledgeinStatutorycompliance,RegistersmaintenanceandGovtLiaisions(PF,ESI,PWD,TNPCB,local panchayath,police)

• EffectivelyimplementedSixSigmaInitiativeslike5’s&implementation

• Successfulatmotivatingbluecollar&Facilityservicesstaffsthroughclearcommunicationandoutstanding organizationalskills

AREASOFEXPERTISE

End–EndHRActivities EndtoEndRecruitment PerformanceManagement Training&Development EmployeeRelations/Welfare TalentPoolSelection MISReports CompetencyMapping StatutoryCompliance

EMPLOYMENTDETAILS

Jan20toTilldatewithAcousticsIndiaPvtLtd,TrichyasDeputyManagerHR. Oct18toSep19withJobStoreConsulting,CoimbatoreasOperationsManager Feb18toSep18withCielHRServicesPvtLtd,CoimbatoreasHeadBusinessOperations Feb11toJan18withLimenHRServicesPvtLtd,ChennaiasHeadBusinessOperations AcousticsIndiaPvtltd,DeputyManagerHR

RolesandResponsibilities:

EndtoEndHRManagement

Legalcompliancemanagement-TNPCB,Consentrenewal

Legalregisters,Statutoryregisters,CommunicationRegisters

Statutorycompliance-ESIC,EPF,PT

Successorplanning

Talentpoolcreation

GET,DET,NAPS,NEEMRecruitment

HandlingInterviewstaffandworkers

RollingoutofOfferletter,Apointmentletter

EmployeeBackgroundVerification

Trainingcalender,TrainingremaindersandTrainingeffectiveness

SkillMatrixforbothstaff&workers

Appraisallogentrymonthly

KPIMonitoring

EmployeeregistersMaintenance

EmployeeEngagement

Employeegrievancesaddressal

Disciplinaryactions

Shopfloorauditandensurecleanliness

Safetymeasuresimplementationsinshopfloor

PettycashMonitoring

SixsigmaleanImplementation(5s,8D,5y,VSMetc)andPromotingKaizenInitiatives

Attendanceprocessing,Payrollprocessingandmonthlyreports(Late,OTandIncentives)

Payslipdistribution

RewardandRecognitionprogram

TimeofficeManagement

HousekeepingManagement

CSRactivities

Wastedisposalmonitoring

VendorManagement

Paymentprocessing

ExirInterviews

FullandFinalsettlements

Technologies

ITSkillsWorked:

Java,DotNet,Angularjs,Fullstack,UIDevelopment,AEMArchitect,PegaPRPC,WPF,WCF,Hadoop,Peoplesoft,Tableau, Oracle,SQL,PLSQL,SDET,InfrastructureEngineer,Citrix,VmWare,O365,MsExchange,Mainframes,HTML,Embedded, Autosar,PDE,SOCVerification,Verilog,Etc.

KeyResultAreas:

• OverallP&Lresponsibility,toleadthebusinessoperationsstartingfrom acquiringnewclientstodeliveryand relationshipmanagement.

• Drivingtheteamtowardsexpectedresults.

• Managestheproject

• SocialMediaMarketing

• CollaboratewithFinancialPlanningteam andotherfunctionalgroupstoprioritizeprojectexecutionandproject deliveryplanning

• ProvidestechnicalandanalyticalguidancetoProjectLeadsandteams

• Directtheanalysisandprovidesolutionstocomplexproblemsthatoccurwithinprocessandprojectsandensure timelyescalations/mitigationsqualityandperformance

• Ensureemployeeperformancemanagementistimelyandappropriateacrossteams

• Identifyanddevelopsprocessesandprogramsforcontinualimprovements;anddrivespositivechangemanagement

• FinanceAdministrationServices

• ProjectSpecificTraining(BluecollarAssociates)aspertrainingneeds,DailyGrooming

• ClientAdministrationServices

• End-EndHumanResources Operations

• Ensurethattheoperationsfunctionsofthecompanyareruneffectivelyandefficientlysothateachoperational divisionperformsintermswiththeirstrategicplan,developmentalplanandoperationalplanobjectives

• Implement,MaintainandManageanEffectiveSystemofcontrolsthroughoutthecompany,coveringnon-financialas wellasfinancialcontrols

• PresentayearlybudgetforBoardapprovalandprudentlymanagesresourceswithinthosebudgetguidelines accordingtocompanypolicyandwithinethicalcorporategovernanceguidelinesplanningandexecutionof productionprojectsandensurestimelydeliverywithrequiredquality.

• Leadprojectleadsandproductionteamsforeffectiveprojectplanning,execution,andmonitoringandcontrol Ensures developmentofdetailedworkplans,schedules,projectestimates,resource plans and project tracking/reportingtoeffectivelymanageeachproject

• WorkswithSales,BusinessDevelopment,andotherfunctionalgroupstoensurethatProductiondeliverseffectively through

• InterfacingwithmanagementandheadsofdepartmentforimplementingHRpolicies&proceduresinlinewithcore organizationalobjectives

• Managingtherecruitmentlife-cycleforsourcingthebesttalentfromdiversesourcesafteridentificationofmanpower requirementsfornew/existingdepartments.

• Executingtheentiregamutoftaskinrecruitmentencompassingsourcing,screening,selectionandappointment,etc.

• Carryingoutinduction/orientationprogramtothenewrecruits

• UpdatingallnewstaffdetailsinHRMS(HumanResourceManagementSystem)

• Developing&maintainingMISreportsandotheroperationreportswhichinvolvesprocessingdailyattendance, updatingleaverecords,permissionslips,etc.

• Ensuringadherencetothestatutorycomplianceswithrespecttofactories

• MakingarecordofthelaborsasperTNrulesunderShops&Est.Act,andotherActs. Highlights:

• Benchmarking&implementingfunctionalbestpracticestomeetgoalsandmissionsetbytheorganization; implementingPersonnel&HRpoliciesinvariousstaffingassignments(Bluecollars).

• AsapartofWorkForcePlanning,UnderstandingManpowerrecruitmentondiscussingwithdepartmentalheads; resourcingbothinternalandexternalmanpowerthroughscreeningResumes,SourcingTeams,Advertisement,and Databases.

• AsaManpowerplanningitincludes;thecurrentManpower,FutureManpowerforecast,developingemployment programandDesigntrainingProgram.Insimplewordwecansaythat“TheRightPersonintheRightJobattheRight timeandattheRightCost”

• Evaluatingtherequirementsunderstandingtheskillsrequired,identifyingthepossiblesources,selectingthebest candidateandfittingthemintothesystem.

• Schedulinginterviews;conductingvariousscreeningtestssuchasAptitudeTest,GroupDiscussions&TechnicalTest andholdingfinalroundofInterviewwithrelativeDepartmentHeads;handlingjoiningformalitieson-boarding& induction.

• IdentifyingtrainingneedsthroughNeedsAnalysis,designingandexecutingtheTrainingCalendarandTraining Programmes;conducting Programmes in association with trainers & consultants;gathering feedback from incumbents.

• DrivingexcellenceinCSdeliveryperformanceanddeliveringServiceLevelAgreement(SLA)requirements;resolving allissues&queriesrelatedtoinbound&outboundshipmentsofcustomers;handling2ndlevelcustomerescalations

&postclearanceissuesandpreparingcustomsreports.

• Holdingregulardialogues,meetingsandconferencecallswithcustomers;mappingcustomers’requirements& renderingsolutions.

• EvaluatingTrainingneedsbyhavingregularmeetingwiththefunctionalleadsandgivingprocessspecifictrainings andbringingefficientproduction

• MinimizingbottlenecksforhighqualityofserviceforincreasingtheCustomerSatisfactionIndex;investigatingand solvingcustomers'problems.

• Took various disciplinaryactiontowardsabsenteeism,late attendance and otherlabourmisconductsand successfullyreducedthesameinvariousstaffingassignments(bluecollar)

• Initiatedsuccessfulimplementationofmeasurestherebyresultinginstreamliningtheprocess

• Successfullypreparedjobdescriptionforahigherlevelpositionwhichwaspendingsincealongtime,wasableto procuretheresourceatthedesiredpayoutlevelbythecompany

• Efficientlymanagedaninductionsessionforthejoineesandsingle-handedlysteeredtheentireproceedingstoa successfulconclusion,receivedaverbalappreciationfromClientsforsame

• Identifiedcandidateswhowerepotentialexistsinthemonthandsuccessfulincounselingaswellasretainingthemin coordinationwiththeconcernedoperationalheads

• Createdahiringplanandwasabletoabidebysamethroughoutthequarter,therebystreamliningtheentirehiringand retentionprocessforrestofthefinancialyear

Jan09toJan11withAkshayaaAssociates,ABirlaSun-lifeInsuranceDSA,ChennaiasHRCumProcessTrainer

• EndtoEndHROperations,strategicbranchplanning,businessdevelopment,salesforecasting,marketing,training, recruitmentofA&A

• Maintainedover100percentbusinessparameterachievementrateyear-over-year. Managedateam of3SalesManagerswith23Agent &Advisorsandassigningtheirjobrolesandresponsibilitiesto them.

• TrainingofAgencyfieldforcefornewprocess, productandgeneralupdatesasperIRDAreleases,GeneralOffice relationshipManagement,ProductSpecificSalespitchtrainingforsalesforce.

• (IdentifyingTrainingneedsoftheAgentsandSalesMangers &takingcorrectiveactionforit).

• IdentifyingTraining&Developmentsneedstoacceleratetheproductivity.

• AnalyzingTrainingneedstodevelop,modifyandtoimprovetheexistingtrainingprograms.

• Designing&ImplementingTrainingschedules,policies,calendarandproceduresacrossalltheverticalsandacross thelocation.

• ConductingTrainingsessionswhereeverrequiredtolifttheperformanceofateamoranIndividual.

• SalesManagers,TeamLeadersinProductSpecificTrainingandSubjectMatterExpertsinsoftskills.

• PreparingTrainingMaterials,SOPforBranchOperationsandEvaluatingtrainingneeds.

• EvaluatingtheperformanceofTeamsandprovidingrecommendationsforimprovement.

• Demonstratingon-the-jobtrainingfornewhires,orientationsessions,regularmeetings,conferencesandother businessmeetings.

• CoordinatingcloselywithTeamandhelpthemtoreachtheirtargetsbytrainingonbusinessetiquettes. Nov06toJan09withE4ENittany,ChennaiasAssistantManagerBillingDivision

• Identifyingthedesiredskillsofteammembers,

• Creating&ImplementingSOP’s,

• WritingjobDescriptions,Recruitmentofownteammembers

• TrainingtheProcessflowtotheNewjoinees,Regularlyholdingthetrainingsessionforthepoorperformerstocopup withtheprojectspecificproductionquality

• Updatingtheteamaboutthechangesintheprojectsifany

• AttritionControl,

• RecruitmentusingOnlinePortals,Induction&TrainingForNewJoinees,

• Facilitatingcommunication,

• ManagingTeamStress,

• Encouraginggrowth,

• SettingandAchievingteamgoals,

• KRAMaintenance.Appraisal,

• MIS(Daily,Weekly,Monthly),

• EmployeeEfficiencyReport(KPI)MonthlyQuarterlyasrequestedbythemanagement Sep05toNov06withProfinitisystems,Chennai,asaTeamLeader

• ChatSupportTechnical

• TroubleshootingandprovidingsolutionsthroughcallsandE–mails.

• TeamHandling,Trainingthenewteammemebersabouttheprocess

• Coordinatingtheteammembers

• Escalations&MISteamperformanceReportingDaily

Mar05toAug05withIconClinicalResearch,Chennai,asaClinicalDataEntryExecutive

• ClinicalDataentry

• Qualityreview

Jul03toFeb05withLibertyPublishingGroup,Madurai,asaCustomerSupportExecutive

• DirectSales

• InstitutionalSales,

• TrainingNewJoinees

• EmailMarketingCampaign

• GeneratingleadsthroughTele-Calling

EDUCATION

MBA(HumanResourcesManagement&OperationsManagement),MIBMGlobal2014-2016 B.scinphysics,NMSSVNCOLLEGENAGAMALAI,(MaduraiKamarajUniversity)1999-2002. Diplomaininformationtechnology,SikkimManipalUniversity2003 CertifiedSixSigmaGreenBeltcertificationfromMIBMGlobal PERSONALDETAILS

Name :R.Dhanabalakrishnan

DateofBirth :12071981

Sex :Male

MaritalStatus :Married

Nationality :Indian

AddressforCommunication:

No:422,VigneshIllam,KannusamyGounder3rdStreet,Rathinapuri,Coimbatore-641027 CurrentPosition

CurrentJobTitle: DeputyManagerHRr

CurrentCompany&Location: AcousticsIndiaPvtltd,,Trichy CurrentSalary: 3lakhsperannum

PreferredJob: Suitable

PreferredLocation: Coimbatore/Trichy

PreferredSalary: 5lakhsperannum

Place

Trichy (Dhanabalakrishnan.R)

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