Customer Service Administrative Assistant
Resume:
Pamela Ordinola-Breña
**********@*****.***
Calgary, AB
QUALIFICATION HIGHLIGHTS
Excellent analytical, communication and time management skills
Ability to work independently and take initiative
Experience in working in a fast paced and multicultural environmental
Events planning and team collaboration
Bilingual in Spanish/English
Three years experience in a front office and administrative position
Continuous Improvement Mindset
Computer Skills – MS Word, Excel, PowerPoint
Ability to remain calm and composed under pressure
EDUCATION
Administrative Skills Training Certificate, CIWA 2018
Canadian Red Cross Standard First Aid CPR/AED Level C 2016
Diploma Tourism & Hospitality (Lima, Peru) 2003
PROFESSIONAL EXPERIENCE
TELUS SPARK
GUEST SERVICE TEAM LEAD SEPTEMBER 2019 – PRESENT
Opening /Closing the front desk
Training new Staff
Event setting up/tearing down
Greeting guest in friendly manner
Problem and conflict solving with unsatisfied guests
Paying attention to details about needs for clients and communicating to managers about how to improve our service.
Handling guest inquiries and missing child / parent
Managing breaks and overseeing employee needs
Using phone etiquette by answering internal and external phone calls as well as responding general inquires
Relaying intradepartmental needs to appropriate channels
Managing safe counts
Other duties as assigned such as absent employee and supporting logistics in other departments
TELUS SPARK JUNE 2018 – AUGUST 2019
Guest Services Representative
Providing front desk customer service – managing memberships, day tickets, events information, and sales.
Promoting, registering, and interfacing with customers to provide program information and open new memberships.
Providing information to prospective new customers on upcoming events, new programs, memberships, etc.
Assisting in the setup of and preparation for promotional events - setting up catering and event logistics.
VICTORIA SECRET 2014 – 2015
Retail Sales
Providing Customer Service – communicating with customers to understand needs and recommending products.
Completing customer sales, maintaining store organization, and handling cash.
Organizing stock rotation for promotions and sale events.
VOLUNTEER EXPERIENCE
CALGARY IMMIGRANT WOMEN’S ASSOCIATION FEBRUARY, 2019 – PRESENT
Receptionist, Interpreter, Legal Clinic and Retail Program
Responsible for providing customer service to clients
Providing face to face guidance and directing them to appropriate services
Managing follow-up appointments and customer service
Provided Spanish to English interpretation to ensure clients received appropriate guidance and programs/services to meet their needs for Legal clinic, volunteer program and settlement and integration department
Listening very careful for clients’ needs one to one
Delivered to client’s educational materials on Canadian work place culture
Mock phone interview for Retail Program
Represent CIWA at various events in professional manner.
PERUVIAN RHYTHMS SOCIETY 2016 – PRESENT
Events Manager and Executive Board Member
Responsible for organizing fundraising, coordinating events, establishing new programs, and communicating with the Society Board the status of event project plans
Preparing event promotional materials trough Power Point presentations
In charge of event logistic project plans
Participating as a dancer team member
Pamela Ordinola Brena
Calgary AB T2M 3Y5
July 8th, 2020
Re: Application for the opposition of Receptionist
To whom I am concerned,
I am quite excited to apply for the Receptionist position. I believe my administration experience and my attentive attitude combined with my analytical skills are my best strengths for this position. Having read through your job description, I realized that most of my skillset matched the requirement you are looking for. I would like to highlight some points from my resume that would demonstrate why I am the perfect candidate for this position:
Administrative Assistant with three years of experience handing with costumers in a fast-paced environment. My experience as Administrative Assistant includes identifying client needs, providing a focused client service, and problem solving with any kind of clients. I believe my interaction with clients has been successful and beneficial for the clients and the company I worked for.
My ability to establish empathy and rapport has made me to build positive relationships with clients, co-workers and employees. That is why, I have always contributed to improve a peaceful atmosphere in my workplace.
As part of my volunteer job at CIWA, I was supporting the receptionist on the third floor. Therefore, I have experience dealing with clients who have different cultural background and languages barriers as well as I have directed them to the right service base on their needs. Also, I have assisted the receptionist in administration duties.
After more than one year of volunteering at CIWA, I have run in different programs and developed strong relationship with the staff member and volunteers.
As Team lead, I am aware of the importance of confidentiality and follow up the policies.
Multilingual: Spanish and English.
I have a big confident that I am a reliable candidate for this position and highly motivated to becoming an outstanding team player at CIWA. I would have the opportunity for a personal interview to further discuss my qualifications. You might reach at 587-***-**** or by my email stated above.
Thank you in advance for your time and consideration.
Sincerely,
Pamela Ordinola Brena
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