Pamela Ordinola-Breña

(***) *** - ****

adefwt@r.postjobfree.com

Calgary, AB

QUALIFICATION HIGHLIGHTS

Excellent analytical, communication and time management skills

Ability to work independently and take initiative

Experience in working in a fast paced and multicultural environmental

Events planning and team collaboration

Bilingual in Spanish/English

Three years experience in a front office and administrative position

Continuous Improvement Mindset

Computer Skills – MS Word, Excel, PowerPoint

Ability to remain calm and composed under pressure

EDUCATION

Administrative Skills Training Certificate, CIWA 2018

Canadian Red Cross Standard First Aid CPR/AED Level C 2016

Diploma Tourism & Hospitality (Lima, Peru) 2003

PROFESSIONAL EXPERIENCE

TELUS SPARK

GUEST SERVICE TEAM LEAD SEPTEMBER 2019 – PRESENT

Opening /Closing the front desk

Training new Staff

Event setting up/tearing down

Greeting guest in friendly manner

Problem and conflict solving with unsatisfied guests

Paying attention to details about needs for clients and communicating to managers about how to improve our service.

Handling guest inquiries and missing child / parent

Managing breaks and overseeing employee needs

Using phone etiquette by answering internal and external phone calls as well as responding general inquires

Relaying intradepartmental needs to appropriate channels

Managing safe counts

Other duties as assigned such as absent employee and supporting logistics in other departments

TELUS SPARK JUNE 2018 – AUGUST 2019

Guest Services Representative

Providing front desk customer service – managing memberships, day tickets, events information, and sales.

Promoting, registering, and interfacing with customers to provide program information and open new memberships.

Providing information to prospective new customers on upcoming events, new programs, memberships, etc.

Assisting in the setup of and preparation for promotional events - setting up catering and event logistics.

VICTORIA SECRET 2014 – 2015

Retail Sales

Providing Customer Service – communicating with customers to understand needs and recommending products.

Completing customer sales, maintaining store organization, and handling cash.

Organizing stock rotation for promotions and sale events.

VOLUNTEER EXPERIENCE

CALGARY IMMIGRANT WOMEN’S ASSOCIATION FEBRUARY, 2019 – PRESENT

Receptionist, Interpreter, Legal Clinic and Retail Program

Responsible for providing customer service to clients

Providing face to face guidance and directing them to appropriate services

Managing follow-up appointments and customer service

Provided Spanish to English interpretation to ensure clients received appropriate guidance and programs/services to meet their needs for Legal clinic, volunteer program and settlement and integration department

Listening very careful for clients’ needs one to one

Delivered to client’s educational materials on Canadian work place culture

Mock phone interview for Retail Program

Represent CIWA at various events in professional manner.

PERUVIAN RHYTHMS SOCIETY 2016 – PRESENT

Events Manager and Executive Board Member

Responsible for organizing fundraising, coordinating events, establishing new programs, and communicating with the Society Board the status of event project plans

Preparing event promotional materials trough Power Point presentations

In charge of event logistic project plans

Participating as a dancer team member

Pamela Ordinola Brena

587-***-****

Calgary AB T2M 3Y5

July 8th, 2020

Re: Application for the opposition of Receptionist

To whom I am concerned,

I am quite excited to apply for the Receptionist position. I believe my administration experience and my attentive attitude combined with my analytical skills are my best strengths for this position. Having read through your job description, I realized that most of my skillset matched the requirement you are looking for. I would like to highlight some points from my resume that would demonstrate why I am the perfect candidate for this position:

Administrative Assistant with three years of experience handing with costumers in a fast-paced environment. My experience as Administrative Assistant includes identifying client needs, providing a focused client service, and problem solving with any kind of clients. I believe my interaction with clients has been successful and beneficial for the clients and the company I worked for.

My ability to establish empathy and rapport has made me to build positive relationships with clients, co-workers and employees. That is why, I have always contributed to improve a peaceful atmosphere in my workplace.

As part of my volunteer job at CIWA, I was supporting the receptionist on the third floor. Therefore, I have experience dealing with clients who have different cultural background and languages barriers as well as I have directed them to the right service base on their needs. Also, I have assisted the receptionist in administration duties.

After more than one year of volunteering at CIWA, I have run in different programs and developed strong relationship with the staff member and volunteers.

As Team lead, I am aware of the importance of confidentiality and follow up the policies.

Multilingual: Spanish and English.

I have a big confident that I am a reliable candidate for this position and highly motivated to becoming an outstanding team player at CIWA. I would have the opportunity for a personal interview to further discuss my qualifications. You might reach at 587-***-**** or by my email stated above.

Thank you in advance for your time and consideration.

Sincerely,

Pamela Ordinola Brena

Contact this candidate