Manager Customer Service

CAMDEN RIEDER

361-***-**** ************@*****.***

Summary

A business professional with a background in teamwork and customer satisfaction intent on joining an environment dedicated to tackling challenges together resulting in growth and development. Skills

Microsoft Office

Teamwork

Problem Solving

Flexibility

Critical Thinking

Emotional Intelligence

Communication

Customer Service

Professional Experience

Hertz Assistant Manager 10/2018 – Present

Responsible for all new employee training and development

Hold weekly one on ones with team members to evaluate how to improve on upcoming transactions

Increased Q3 year on year revenue by 40%

Managed major client engagements and logistics for major sports team and business executives

Developed customer contact program to foster relations and capture direct feedback

Implemented cost reduction ideas resulting in $3K savings per quarter Hertz Manager Associate 01/2018 – 10/2018

Trained new employees on customer service

Acquired new long term contracts from first time customers and accounts

Resolved all customer service issues to 100% satisfaction Hertz Manager Trainee 10/2017 – 01/2018

Initial contact for customers at the rental counter and return lot

Scheduled insurance replacement rentals with corresponding body shops

Answer phone calls immediately to secure customer satisfaction

Improved turnaround efficiency of cleaning and maintaining the fleet Project Millennium Account Manager 02/2016 – 05/2017

Awarded the “Top Producer” by gaining an average of 10 accounts per week

Grew and managed the top producing sales team - team of 8

Held team meetings to go over weekly goals and accomplishments

Effectively trained several employees for their promotions Education

Stephen F. Austin State University

Bachelor of Business Administration, Business December 2015 Volunteer Experience

Hearts and Hammers 06/2010 – 08/2017

Shade Tree Ministry 02/2010 – 05/2017

Dune Restoration 12/2010 – 12/2019

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