Mystique Quintana

503-***-**** adefvz@r.postjobfree.com

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2020 – July graduate

Airline/Travel Specialist Diploma

● Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

● Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

● Knowledge of domestic and international city, airport, and airline codes

● Trained to exceed industry standards of professionalism and customer service skills

● Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

● Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

● Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

● Completed training in time management, taking direction, collaboration, and professional communication

first aid/ cpr certifcate expries june 2020/ Oregon city highschool PROFESSIONAL EXPERIENCE

Evergreen Court of Molalla - Molalla, Oregon

2019 - Present

Direct Support Professional/Caregiver

● Assist clients with activities of daily living including dressing, personal hygiene, and transportation

● Provide light housekeeping, cleaning client bedrooms and making beds

● Prepare meals and snacks, following all food safety standards and dietary restrictions

● Managed client medications, ensuring that clients take medications per physician orders for dosage and frequency

● Assist clients with shopping for groceries and personal items

● Document and report any changes of condition both physical and behavioral Wendy's - Oregon City, Oregon

2017 - 2019

Shift Leader

● Prepared ordered food items, following all food safety regulations and honoring customer requests

● Completed financial transactions, processing payments in cash, credit card, and gift card

● Assembled orders at the counter and drive-thru window, verifying that all orders were complete and correct

● Stocked inventory of supplies condiments and utensils

● Filled out temperature logs, ensuring that all food was stored at a safe temperature

● Full cleaned the restaurant including deep cleaning the dining room, kitchen, and appliances and machinery

Rivera & Rivera Bullying Prevention Program - Springfield, Massachusetts 2015 - 2016

Outreach Coordinator/Office Assistant

● Completed office tasks including answering telephone calls, provided information, and took messages

● Designed the organization’s website and updated its content regularly

● Kept track of the federal grant list and assisted in creating grant applications

● Canvassed in the community, meeting with sponsors and collecting donations for events

Contact this candidate