Kgomotso Molefi

Unit ** Normandy Complex

** ******** ****

Ormonde

2091

Driver’s Licence: Code 08

Cell: 079-***-****

adeftt@r.postjobfree.com

PROFILE

Graduate with academic qualifications including National Diploma in Tourism Management, Project Management & Financial Management Certificates. Having worked in hospitality and corporate environment for the past 10 years has equipped me with excellent customer service, coordinating, planning and organising administrative activities. I work very well unsupervised and I'm an excellent team player with a proven ability to work proactively in a complex and busy office environment. I have travelled internationally with the groups ensuring that all the travel needs are met.

KEY ACHIEVEMENTS

●Passed ticketing certificate with distinction.

●Employee of the year in 2007 after being with the company for 6 months.

●Led programme through conclusion on my manager’s absence.

EMPLOYMENT EXPERIENCE

Company Occupation Duties Duration

T.I.M.E (Division of TDM)

Global Immersion Specialist

Design itineraries as per client’s request

Presentation of proposals to clients

Responsible for all bookings

Travel internationally with the groups

Ensure suppliers are paid timeously

Invoicing clients and ensuring that payments are received from clients

Attend meetings to confirm logistics around the itinerary

Attend site inspections

Itinerary planning and layout

Sending rooming lists to the DMC

Filing

Arranging flights, VISA’s and transport for delegates

Prepare the working document or function sheet

Reconciliation of programme and attending debriefing meetings following the programme

Prepare monthly, quarterly and annual reports as required

Manage outstanding debtors

Explanation of variances

Margin management

Reconciliation of files

Ensure that files are updated at all times

Ensure that financials are updated and accurate

Ensure that files are reconciled before financial month end

Accountable financially for each aspect of the file

Ensure that the forecasting report is regularly updated with your manager

Follow up with clients and suppliers continuously with regards to outstanding payments and information

Submit reports as requested and adhere to deadlines

Maintain completed confidentiality with all company intellectual property

Establish and maintain good relations with all clients

Source new business opportunities from existing clients

Ensure client expectations are met and the highest delivery of service is driven through the business

Ensure that clients are offered the best available price and product

Ensure effective communication with clients at all times

Ensure that all correspondence, documentation, proposals and presentations are delivered accurately and timeously

Follow up with clients and any leads

Establish reason for decline of proposal and evaluate possible learnings

Actively source new products and creative ideas

Proactively get involved and assist in areas of expertise

March 2018 – to date

T.I.M.E (Division of TDM)

Programme Manager

Conference/Event Management

Design proposals as per client request when required

Presentation of proposals to clients

Responsible for all bookings and supplier payments

Responsible for invoicing clients and ensuring that payments are received from clients

Attend meetings to confirm logistics around the event, including AV, etc

Attend site inspections as required

Arranging flights, VISA’s and transport for delegates

Prepare the working document or function sheet

Reconciliation of event and attending debriefing meetings following the programme

Registration Prior To Conference

Assist with the planning of the registration process

Manage all conference dues and follow-up on outstanding fees

To ensure that there is no backlog with delegate queries

Assist with developing a staff structure and the sourcing of staff for the conference registration.

Preparation for the Conference:

Prepare name badges

All items transported from office to conference venue

Stationery for the Conference

Study of conference packs/information to be prepared for any delegate questions.

Ensure petty cash available for onsite requirements

Ensure all staff allowances are paid prior to the start of the event

Reporting

Ensure weekly report is kept up to date on each event

Manage outstanding debtors

Explanation of variances

Margin management

Reconciliation of files

Administration

Full understanding and follow through of all divisional procedures and policies

To ensure that files are updated at all times

To ensure that financials are updated and accurate

To ensure that files are reconciled before financial month end

To be financially accountable for each aspect of the file

To ensure that financials are checked by the Team Leader or Accountant

To follow up with clients and suppliers continuously with regards to outstanding payments and information

To ensure suppliers are paid timeously

Submit reports as requested and adhere to deadlines

Maintain completed confidentiality with all company intellectual property

February 2017 – February 2018

Future Space Solutions

Project Administrator (contract)

Venue booking

Guides booking

Transport booking

Updating database

Visit sites before the actual day to ensure all is in order

Purchase gifts for the businesses we visit

Put together the programme for the client’s approval

Make sure the day runs smoothly when delegates visit the businesses

Ensure lunch is ready for the delegates on time

Overseeing guides

Liaising with delegates and clients

Administrative duties

Managing the MD’s diary

Follow up on invoices

Making sure that the suppliers get paid

February 2015 – August 2015

Knowledge Resources

Event Coordinator

Delegate registration on the system

Sending invoices (from Pastel)

Checking stationery levels and ordering new supplies

Capturing speaker’s evaluation feedback

Supporting conference manager with running the event

Printing conference material, name tags and tents

Packing event packs

Ensuring the venue is set up appropriately

Setting up and manning the registration desk

Delegates registration on site

Follow up on payments and liaising with delegates

Administrative duties and filing

October 2014 – February 2015

Gordon Institute of Business Science

Programme Coordinator

Pre-programme administration and co-ordination – venue booking; function sheets; delegate accommodation; putting together delegate booklets; creating evaluation forms; name tags; contracting faculty; liaising with faculty in respect of course outlines and pre-readings; compiling course packs; ensuring printing and distribution; finalising course schedules

Programme administration and co-ordination – registration of delegates; event management; delegate interface (e.g. dealing with queries and requests)

Post-programme administration and co-ordination – capturing and distributing evaluations, client liaison, capturing marks, arranging and managing graduation

Relationship building with internal & external stakeholders

Maintain student files and records

Administrative duties and filing

Scanning and copying contracts, notes and other

documents

Maintaining an electronic and hard copy filing system

May 2012 – September 2014

Sun International

International Sales & Marketing Coordinator (contract)

Plan and coordinate Manager’s business trips

Collate reports (quarterly reports using graphs)

Compile quotations for clients

Manage incentive bookings, deadline dates and tentative reports

Assisting Manager with budgeting & forecasting

Administrative duties and filing

August 2011 – February 2012

Global Conferences Africa (Division of TDM)

Accommodation Coordinator / Delegate Liaison

Negotiate accommodation rates with hotels

Plan and coordinate delegates’ travel arrangements

Send delegates confirmation and invoices

Process payment though speedpoint

Packing event packs

Ensuring the venue is set up appropriately

Setting up and manning the registration desk

Create and pull reports

Client liaising

Event organizing

Conference secretariat

Administrative duties and filing

Assisting Manager with creating registration pages

June 2009 – June 2011

Global Conferences Africa (Division of TDM)

Office Administrator

Administrative duties and filing

Invoicing clients

Liaising with suppliers

Making sure that the suppliers get paid

Checking stationery levels and ordering new supplies

Booking flights and accommodation for managers

Arranging venue for meetings

Scanning and copying contracts, notes and other

documents

Maintaining an electronic and hard copy filing system

Managing petty cash

March 2009 – June 2009

Journeys2Africa (Division of TDM)

Data Administrator & Online Travel Consultant

Data maintenance

Dealing direct with inbound clients (International market)

Prepare quotation and itineraries for clients

Loading bookings in Tourplan

Coordinate travel arrangements

Invoicing

Administrative duties and filing

June 2007 – January 2009

Monte Casino

Croupier

Customer service

Operating the casino games for customers

Monitor, collect bets and pay each winner

June 2003 – March 2007

EDUCATION & TRAINING

Institution

Qualification

Year completed

Institution

Qualification

Year completed

Institution

Qualification

Year completed

Institution

Qualification

Year completed

Institution

Qualification

Year completed

Gordon Institute of Business Science

Online Financial Management Certificate

2013

Gordon Institute of Business Science

Online Project Management Certificate

2013

Energy Guides

National Certificate in General Travel

2007

Technikon Witwatersrand

Tourism Management National Diploma

2002

Alabama Secondary School

National Senior Certificate

1998

CORE SKILLS

●IT Skills: Pastel, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet Explorer, Opera, Tourplan, CRM, DB200 and Rendezvous.

●Well-developed analytical and numerical ability.

●Pre-programme planning

●Communication: verbal & written

●Attention to detail and flexible

●Problem solving

●Programme reconciliation

●Customer service, care & relationship building

●Telephone etiquette

●Managing payment of faculty

●Effective organizational skills

●Organising travel & accommodation arrangements

●Receiving and distributing assignments to faculty

●Good record keeping

●Work well under pressure

●Project Management skills

References

Shereen John – Programme Manager at Tourvest Destination Management (011-***-****)

Neo Selepe – Associate Director at GIBS (011-***-****)

Contact this candidate