Event planning, organizational skills, communication skills
Resume:
Kgomotso Molefi
Unit ** Normandy Complex
Ormonde
2091
Driver’s Licence: Code 08
Cell: 079-***-****
**************@*****.***
PROFILE
Graduate with academic qualifications including National Diploma in Tourism Management, Project Management & Financial Management Certificates. Having worked in hospitality and corporate environment for the past 10 years has equipped me with excellent customer service, coordinating, planning and organising administrative activities. I work very well unsupervised and I'm an excellent team player with a proven ability to work proactively in a complex and busy office environment. I have travelled internationally with the groups ensuring that all the travel needs are met.
KEY ACHIEVEMENTS
●Passed ticketing certificate with distinction.
●Employee of the year in 2007 after being with the company for 6 months.
●Led programme through conclusion on my manager’s absence.
EMPLOYMENT EXPERIENCE
Company Occupation Duties Duration
T.I.M.E (Division of TDM)
Global Immersion Specialist
Design itineraries as per client’s request
Presentation of proposals to clients
Responsible for all bookings
Travel internationally with the groups
Ensure suppliers are paid timeously
Invoicing clients and ensuring that payments are received from clients
Attend meetings to confirm logistics around the itinerary
Attend site inspections
Itinerary planning and layout
Sending rooming lists to the DMC
Filing
Arranging flights, VISA’s and transport for delegates
Prepare the working document or function sheet
Reconciliation of programme and attending debriefing meetings following the programme
Prepare monthly, quarterly and annual reports as required
Manage outstanding debtors
Explanation of variances
Margin management
Reconciliation of files
Ensure that files are updated at all times
Ensure that financials are updated and accurate
Ensure that files are reconciled before financial month end
Accountable financially for each aspect of the file
Ensure that the forecasting report is regularly updated with your manager
Follow up with clients and suppliers continuously with regards to outstanding payments and information
Submit reports as requested and adhere to deadlines
Maintain completed confidentiality with all company intellectual property
Establish and maintain good relations with all clients
Source new business opportunities from existing clients
Ensure client expectations are met and the highest delivery of service is driven through the business
Ensure that clients are offered the best available price and product
Ensure effective communication with clients at all times
Ensure that all correspondence, documentation, proposals and presentations are delivered accurately and timeously
Follow up with clients and any leads
Establish reason for decline of proposal and evaluate possible learnings
Actively source new products and creative ideas
Proactively get involved and assist in areas of expertise
March 2018 – to date
T.I.M.E (Division of TDM)
Programme Manager
Conference/Event Management
Design proposals as per client request when required
Presentation of proposals to clients
Responsible for all bookings and supplier payments
Responsible for invoicing clients and ensuring that payments are received from clients
Attend meetings to confirm logistics around the event, including AV, etc
Attend site inspections as required
Arranging flights, VISA’s and transport for delegates
Prepare the working document or function sheet
Reconciliation of event and attending debriefing meetings following the programme
Registration Prior To Conference
Assist with the planning of the registration process
Manage all conference dues and follow-up on outstanding fees
To ensure that there is no backlog with delegate queries
Assist with developing a staff structure and the sourcing of staff for the conference registration.
Preparation for the Conference:
Prepare name badges
All items transported from office to conference venue
Stationery for the Conference
Study of conference packs/information to be prepared for any delegate questions.
Ensure petty cash available for onsite requirements
Ensure all staff allowances are paid prior to the start of the event
Reporting
Ensure weekly report is kept up to date on each event
Manage outstanding debtors
Explanation of variances
Margin management
Reconciliation of files
Administration
Full understanding and follow through of all divisional procedures and policies
To ensure that files are updated at all times
To ensure that financials are updated and accurate
To ensure that files are reconciled before financial month end
To be financially accountable for each aspect of the file
To ensure that financials are checked by the Team Leader or Accountant
To follow up with clients and suppliers continuously with regards to outstanding payments and information
To ensure suppliers are paid timeously
Submit reports as requested and adhere to deadlines
Maintain completed confidentiality with all company intellectual property
February 2017 – February 2018
Future Space Solutions
Project Administrator (contract)
Venue booking
Guides booking
Transport booking
Updating database
Visit sites before the actual day to ensure all is in order
Purchase gifts for the businesses we visit
Put together the programme for the client’s approval
Make sure the day runs smoothly when delegates visit the businesses
Ensure lunch is ready for the delegates on time
Overseeing guides
Liaising with delegates and clients
Administrative duties
Managing the MD’s diary
Follow up on invoices
Making sure that the suppliers get paid
February 2015 – August 2015
Knowledge Resources
Event Coordinator
Delegate registration on the system
Sending invoices (from Pastel)
Checking stationery levels and ordering new supplies
Capturing speaker’s evaluation feedback
Supporting conference manager with running the event
Printing conference material, name tags and tents
Packing event packs
Ensuring the venue is set up appropriately
Setting up and manning the registration desk
Delegates registration on site
Follow up on payments and liaising with delegates
Administrative duties and filing
October 2014 – February 2015
Gordon Institute of Business Science
Programme Coordinator
Pre-programme administration and co-ordination – venue booking; function sheets; delegate accommodation; putting together delegate booklets; creating evaluation forms; name tags; contracting faculty; liaising with faculty in respect of course outlines and pre-readings; compiling course packs; ensuring printing and distribution; finalising course schedules
Programme administration and co-ordination – registration of delegates; event management; delegate interface (e.g. dealing with queries and requests)
Post-programme administration and co-ordination – capturing and distributing evaluations, client liaison, capturing marks, arranging and managing graduation
Relationship building with internal & external stakeholders
Maintain student files and records
Administrative duties and filing
Scanning and copying contracts, notes and other
documents
Maintaining an electronic and hard copy filing system
May 2012 – September 2014
Sun International
International Sales & Marketing Coordinator (contract)
Plan and coordinate Manager’s business trips
Collate reports (quarterly reports using graphs)
Compile quotations for clients
Manage incentive bookings, deadline dates and tentative reports
Assisting Manager with budgeting & forecasting
Administrative duties and filing
August 2011 – February 2012
Global Conferences Africa (Division of TDM)
Accommodation Coordinator / Delegate Liaison
Negotiate accommodation rates with hotels
Plan and coordinate delegates’ travel arrangements
Send delegates confirmation and invoices
Process payment though speedpoint
Packing event packs
Ensuring the venue is set up appropriately
Setting up and manning the registration desk
Create and pull reports
Client liaising
Event organizing
Conference secretariat
Administrative duties and filing
Assisting Manager with creating registration pages
June 2009 – June 2011
Global Conferences Africa (Division of TDM)
Office Administrator
Administrative duties and filing
Invoicing clients
Liaising with suppliers
Making sure that the suppliers get paid
Checking stationery levels and ordering new supplies
Booking flights and accommodation for managers
Arranging venue for meetings
Scanning and copying contracts, notes and other
documents
Maintaining an electronic and hard copy filing system
Managing petty cash
March 2009 – June 2009
Journeys2Africa (Division of TDM)
Data Administrator & Online Travel Consultant
Data maintenance
Dealing direct with inbound clients (International market)
Prepare quotation and itineraries for clients
Loading bookings in Tourplan
Coordinate travel arrangements
Invoicing
Administrative duties and filing
June 2007 – January 2009
Monte Casino
Croupier
Customer service
Operating the casino games for customers
Monitor, collect bets and pay each winner
June 2003 – March 2007
EDUCATION & TRAINING
Institution
Qualification
Year completed
Institution
Qualification
Year completed
Institution
Qualification
Year completed
Institution
Qualification
Year completed
Institution
Qualification
Year completed
Gordon Institute of Business Science
Online Financial Management Certificate
2013
Gordon Institute of Business Science
Online Project Management Certificate
2013
Energy Guides
National Certificate in General Travel
2007
Technikon Witwatersrand
Tourism Management National Diploma
2002
Alabama Secondary School
National Senior Certificate
1998
CORE SKILLS
●IT Skills: Pastel, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet Explorer, Opera, Tourplan, CRM, DB200 and Rendezvous.
●Well-developed analytical and numerical ability.
●Pre-programme planning
●Communication: verbal & written
●Attention to detail and flexible
●Problem solving
●Programme reconciliation
●Customer service, care & relationship building
●Telephone etiquette
●Managing payment of faculty
●Effective organizational skills
●Organising travel & accommodation arrangements
●Receiving and distributing assignments to faculty
●Good record keeping
●Work well under pressure
●Project Management skills
References
Shereen John – Programme Manager at Tourvest Destination Management (011-***-****)
Neo Selepe – Associate Director at GIBS (011-***-****)
Contact this candidate