Customer Service Assistant

MACLOVIA REYNA

***** ******* *** *****, ********* City, CA 92234 C: 760-***-**** ********@*******.*** PROFILE

Simplifying your life by taking away the stress and worry of your everyday need from appointments, running errands, driving, preparing meals, light cleaning, you name it I'm there to make your life easier. SKILLS

Energetic work attitude

Sharp problem solver

Team leadership

Active listening skills

Invoicing and receipts

Upbeat, outgoing and positive

Special dietary requirements

Cleaning requirements

Extensive hospitality background

Customer service

Fine dining experience

High-volume dining

Self-directed

Menu developing

Client satisfaction

Computer-savvy

Resourceful

Report writing Training staff

Accurate and detailed

Independent worker

Dedicated team player

Proper phone etiquette

EXPERIENCE

11/2018 to 11/2019 Property Manger

Marcy Edelstein La Quinta, CA

• Supervised maintenance and security of property

• Coordinated work projects around the property with contractors, vendors, landscapers and pool services.

• Maintained household electronics and appliances for property owner.

• Managed housekeeper to ensure job duties were completed for property owner.

• Self-motivated to find ways to better organize, clean and/or improve property maintenance.

• General office work for property owner, such as filing paperwork, invoicing vendors and organized weekly schedules.

• General household errands included vehicles maintenance, personal shopping and assisted with dinner parties.

02/2011 to 06/2018 Personal Care Assistant

Faye Phillips Rancho Mirage, CA

• Planned daily activities to allow clients a chance for light exercise. Cleaned homes and performed light chores to ensure clients' safety and comfort.

• Built strong and trusting rapport with clients and loved ones.

• Recorded client status progress and challenges in logbooks and reports. Transported clients to complete required tasks such as medical appointments and grocery shopping.

• Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.

• Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.

02/2009 to 02/2011 Elderly Caregiver

Emeritus Palm Springs, CA

• Worked to improve patient outlook and daily living through compassionate care.

• Developed strong and trusting rapport with each client to facilitate best care possible.

• Monitored clients' progress to report necessary changes.

• Supervised frequent activities such as medication and personal hygiene to ensure safety.

11/1998 to 03/2009 Lead Server

La Palm Cafe Cathedral City, CA

Resolved problems promptly and escalated larger concerns to management.

Effectively used items in stock to decrease waste and profit loss. Stocked and maintained silverware, linen and condiments. Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

Routinely checked menus to verify they were current, clean and wrinkle-free.

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