Administrative Assistant Customer

Esther Ojurabesa

*** ********* ***** **, ******* Alberta NE T3N 0W5 587-***-**** Email: **********@*****.***

EDUCATION

●Practice Readiness Education Program (PREP), CPLED June 2020 – Present

●Bachelor of Laws Equivalency Examinations, Federation of Law Societies of Canada 2020

●Call to Bar, Nigeria 2016

●Nigerian Law School, Barrister-at-Law (BL) 2016

●Master of Law (LL.M. International Business Law) 2014

University of Hull, UK

●Bachelor of Laws (LL.B.) University of Leicester, UK 2012

●Bachelor of Science (International Law and Diplomacy) 2010

Babcock University, Nigeria

PROFESSIONAL MEMBERSHIPS

●The Nigerian Bar Association

WORK EXPERIENCE

Pro Bono Law Alberta February 2020 till date

Student Volunteer

●I assist clients with form completion, review the necessary disclaimer forms, and ensure that each client understands and agrees to the services and limitations offered through the Civil Claims Duty Counsel program

●I sit with volunteer duty counsel for client sessions in order to get a cursory understanding of the case and take notes related to the facts and issues and assist volunteer duty counsel with any requests.

●I am responsible for asking individuals to complete the Client Evaluation forms and for arranging the tabulation of the sheets with the lead coordinator.

●I ensure daily report sheets are to be filled and results are to be trailed.

Aetos Limited, Lagos, Nigeria November 2016 to September 2017

Legal/Administrative Officer

●Set up communication tools like slack to enable effective communication amongst staffs

●Set up task management and automation platform using trello, this fostered effective management of tasks assigned to staffs

●Set up transactional resources and workflows

●In charge of overseeing the documentation needed for the importation of Elevators all through the installation and commissioning of it.

●Foster payment of federal and state corporate taxes.

●In charge of vetting contracts between the Company and its clients

●Ensure external compliance with regulatory bodies and internal compliance with the in-house Company policies.

●Provide administrative, clerical, secretarial support to the executive team.

Oando Marketing PLC, Lagos, Nigeria February 2015 to May 2015

Governance Intern

●Worked under supervision to ensure all departments met the requirements of the Nigerian Content Development Monitoring Board (NCDMB).

●Ensured payments were made to vendors who provided Company Secretarial and Allied Services.

●Worked with my team on the divestment of some subsidiaries of Oando Marketing PLC.

●Worked with my supervisor and external solicitors to ensure that relevant corporate documents were filed timeously at the corporate affairs commission.

●Organized board meetings with other team members.

●Worked with my supervisor to create awareness on the importance of the use of the Compliance Hotline.

Hallmark Solicitors, Hull, United Kingdom August 2014 to November 2014

Legal Intern

●Organized cases by establishing files; monitoring calendars; meeting deadlines; documenting actions; confirming case status with attorney.

●Interfaced with clients on the status of their cases.

●Organized materials for a team case review.

●Maintained costs by verifying outstanding balances with the attorney, clients, and service providers.

●Assisted Solicitors with routines tasks including Research and Court filings.

Aetos Limited, Lagos, Nigeria August 2012 to September 2014

Administrative Assistant

●Interfaced with customers daily.

●Handled and resolve customer complaints.

●Processed orders, forms, applications, and requests.

●Directed requests and unresolved issues to the designated resource.

●Managed customer accounts.

●Kept records of customer interactions and transactions.

●Recorded details of actions taken.

●Managed administration.

●Followed-up on customer interactions.

VOLUNTEER ACTIVITIES

●Pro Bono Law Alberta, Canada, 2020

●The National Youth Service Program, Nigeria, 2012

●Citizens’ Advice Bureau, UK, 2011

ACCOMPLISHMENTS AND ACHIEVEMENTS

●Analyzed and redesigned maintenance schedules and SLA Processes for Aetos Limited

●Led the process review team which resulted in improved operational efficiency for technical and business functions.

●Established job descriptions and performance standards for all business and technical positions for Aetos Limited.

●Established new customer relationship management processes for Aetos Limited with Trello Boards resulting in real-time data sharing for leads management conversion.

INTERESTS

●Watching movies, reading and singing

Contact this candidate