Admin Clerk
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name
Thembela
Surname
Mabuya
Date of Birth
ID Number
810-***-**** 087
Marital Status
Single
Gender
Female
Postal/Home Address
C 61 Hugh Masekela Drive
Belgravia Valley
East London
5201
Contact number
**************@*****.***/***********@*****.***
Drivers Licence
Yes – Code 8
WORK EXPERIENCE
Real People
Period:
2012-2016
Job Description:
Duties
Job Description:
Customer Service Agent (Cyber Support)
Receiving Calls from Tracers
Assisting with Account in Field
Reducing Balances
Giving Approval Numbers
Customer Service Agent(Inbound)
Duties Receiving calls from clients
Problem solving for client queries
Professional call handling
Clarification of Communication with clients
Sending letters out to clients
Emailing, Faxing settlement letters and statements of clients
Photocopying, faxing, and making copies of bulk documents
Assist with Filling in the office
Achieve monthly targets
Revenue Consulting
Period:
June 2018- Currently
Job Description:
Debt Collector
Duties:
Perform the minimum number of required outgoing calls to debtors on a daily basis and collect in terms of the collection protocol.
Meet all targets given by supervisor
Field incoming calls in terms of collection protocol
Secure adequate payment arrangements to ensure that monthly monetary targets are met
Maintain clean ledger
Ensure progress notes are added as per client specifications to all accounts
Anthony Richards And Associates
Period:
2009 - 2010
Job Description:
Debt Collector
Duties Making calls to remind client about their debts
Professional call handling
Advise clients on how to pay the existing Balance
Achieve monthly targets
TERTIARY EDUCATION
Institute:
University of Fort Hare
Course/Programme:
National Diploma in Library & Information Science
Subjects:
2001
History of writing and print Technology, Reading/Writing/Listening/&Speaking Skills
Theory of Cataloguing
2002
History of writing and print Technology,
Introduction of Reference works
Introduction to library management
2003
Collection Development
Practical Classification
Practical Cataloguing
ADDITIONAL QUALIFICATIONS
Institute:
University of Fort Hare
Course/Programme:
Computer
Subjects:
Ms Office (Word, Access Internet, Power Point)
Institute:
Bank SETA
Course/Programme
Micro Finance
MATRIC QUALIFICATIONS
High School:
Thembalabantu High School
Highest Std Passes:
Matric – Standard 10 (completed year 2000)
Subjects:
Xhosa, English, Afrikaans, Economics, Business Economics
REFERENCE:
Real People
Name:
Mrs Felicity Hensberg
Title:
Manager- Real People
Contact Number
Cell 082-***-****
Work 043-***-****
Dagama Textile
Name:
Miss Thobeka
Title:
Receptionist
Contact Number:
Tell 040-*******
Anthony Richard & Associates
Name
Miss Talitha Qongqo
Title
Team leader- ARA
Contact Number
Cell 072-***-****
Revenue Consulting
Name
Miss Nita Vellem
Title
Debt Collector Supervisor
Contact number
Cell 078*******
Tell 043*******
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