CURRICULUM VITAE

PERSONAL DETAILS

Name

Thembela

Surname

Mabuya

Date of Birth

** ***** ****

ID Number

810-***-**** 087

Marital Status

Single

Gender

Female

Postal/Home Address

C 61 Hugh Masekela Drive

Belgravia Valley

East London

5201

Contact number

081-***-****

Email

adefs7@r.postjobfree.com/adefs7@r.postjobfree.com

Drivers Licence

Yes – Code 8

WORK EXPERIENCE

Real People

Period:

2012-2016

Job Description:

Duties

Job Description:

Customer Service Agent (Cyber Support)

Receiving Calls from Tracers

Assisting with Account in Field

Reducing Balances

Giving Approval Numbers

Customer Service Agent(Inbound)

Duties Receiving calls from clients

Problem solving for client queries

Professional call handling

Clarification of Communication with clients

Sending letters out to clients

Emailing, Faxing settlement letters and statements of clients

Photocopying, faxing, and making copies of bulk documents

Assist with Filling in the office

Achieve monthly targets

Revenue Consulting

Period:

June 2018- Currently

Job Description:

Debt Collector

Duties:

Perform the minimum number of required outgoing calls to debtors on a daily basis and collect in terms of the collection protocol.

Meet all targets given by supervisor

Field incoming calls in terms of collection protocol

Secure adequate payment arrangements to ensure that monthly monetary targets are met

Maintain clean ledger

Ensure progress notes are added as per client specifications to all accounts

Anthony Richards And Associates

Period:

2009 - 2010

Job Description:

Debt Collector

Duties Making calls to remind client about their debts

Professional call handling

Advise clients on how to pay the existing Balance

Achieve monthly targets

TERTIARY EDUCATION

Institute:

University of Fort Hare

Course/Programme:

National Diploma in Library & Information Science

Subjects:

2001

History of writing and print Technology, Reading/Writing/Listening/&Speaking Skills

Theory of Cataloguing

2002

History of writing and print Technology,

Introduction of Reference works

Introduction to library management

2003

Collection Development

Practical Classification

Practical Cataloguing

ADDITIONAL QUALIFICATIONS

Institute:

University of Fort Hare

Course/Programme:

Computer

Subjects:

Ms Office (Word, Access Internet, Power Point)

Institute:

Bank SETA

Course/Programme

Micro Finance

MATRIC QUALIFICATIONS

High School:

Thembalabantu High School

Highest Std Passes:

Matric – Standard 10 (completed year 2000)

Subjects:

Xhosa, English, Afrikaans, Economics, Business Economics

REFERENCE:

Real People

Name:

Mrs Felicity Hensberg

Title:

Manager- Real People

Contact Number

Cell 082-***-****

Work 043-***-****

Dagama Textile

Name:

Miss Thobeka

Title:

Receptionist

Contact Number:

Tell 040-*******

Anthony Richard & Associates

Name

Miss Talitha Qongqo

Title

Team leader- ARA

Contact Number

Cell 072-***-****

Revenue Consulting

Name

Miss Nita Vellem

Title

Debt Collector Supervisor

Contact number

Cell 078*******

Tell 043*******

Contact this candidate