Customer Care Service

Ismaelia Vasquez

*** *********** *** *** ******* 78228 : *********@*****.*** : Tel 562-***-****

Personal Statement: I am friendly and enjoy working with people. I have over 20 years of strong Customer Service experience. I do enjoy a challenge and willing to learn is not a problem. Strong Analytical skills and am a self starter. Work Experience

Barksdale Inc (Feb 1990 – 2004) ( Oct 2014 - 2020) 3211 Fruitland Ave Los Angeles, Ca 90058

Position: Customer Care Representative

Answered heavy phones and entered customer’s orders. Checked parts and scheduled orders accordingly. Issued credit and authorized returns on pricing errors, incorrect shipment. Initiated price request and also priced spare parts and complete parts. Assisted on handling and processing orders for International Lines of Credits, International Representatives along with Government Orders and shipments. MRI Consultants (May 2008 - Sept 2011) 2112 E. 4th Street Santa Ana, Ca 92705P Tel 714-***-**** x 1004

Position: Patient Care Coordinator

Called and screened patients to confirm they could be scheduled for MRI’s and Cat Scans exams. Schedule patient exam(s) with both on site and off sites Centers. Confirmed patient’s benefits and initiated authorizations for exams. Contacted Medical Offices for clinical notes or discuss any patient issues/concerns with Medical Staff. References

Available upon h;request.