Call Centre Agent, Customer Service Consultant
Resume:
CIRRICULUM VITAE
OF
COLEEN HAKSKEEN
IN ORDER TO BE IRREPLACEABLE ONE MUST
AlWAVS BE DIFFERENT.
Personal Detai Is
Surname:
Name:
Address:
Phone Number:
Emal I Address:
Nationality:
Date of Birth:
Gender:
Race:
Language:
Marital Status:
Dependence:
Criminal Record:
Hobbies:
Health:
Drivers:
Availability:
Hakskeen
Coleen
122 Tornado Circle The Hague Delft 7100
**********@*****.***
South African
14/ 12/ 1996
Female
Coloured
Afrikaans, English
Single
None
None
Singing, reading
Excellent
Code 8 learners
Immediately
Objectives
I am a dedicated person who believes in achieving goals and willing to go the extra mile. I work well in a teams and individually when given a task. Punctuality and time management is one of my strong points. I am accountable and always keen to learn new things if given the opportunity. I am able to work under pressure, because of it I know I can do so much more and that hard work is rewarding at the end of the day. I am a dedicated person who strives on self development I am a person who wants to increase her experience, because you never to young or old to stop learning and grow as a person. I believe that every person can mould and shape there future forward it only takes one word DETERMINATION.
Educational Qualifications
High School: Roosendal High School
Highest Grade: 12
Year:
Subjects:
2015
*Afrikaans Huistaal
*English First Additional Language
*Maths Literature
*History OGeography
*Tourism
*Life Orientation
College: Northlink Protea Campus(Bellville)
Tertiary Education: Clothing Production (Cer1ificate In N4-N5-N6) Year: 2016-2017
In-Service Training
Company:
Position:
Duties:
Zizj Business Solutions & Domestic Bliss
Intern (1 April 2018 - 31 October 201 9)
*Sewing
*Alterations
*Drafting Patterns
*Taking Measurements
*Constructing Garments
Experience gained:
*Managing the Reception desk
*Managing the switchboard
*Receiving all walk - in visitors - such as clients, candidates, learners & workseekers
*Offering an advisory service ( telephonic and face to face) to clients, candidates and workseekers
*Handeling of all incoming and outgoing mail-faxes, telephone calls, emails,copying
*Record keeping and maintenance of a good filing
Year:
Company :
Position :
Duties :
Year :
system
*Preparing and maintaining all contact details list
*Data Capturing of applications and registrations
*Keep the boardroom presentable at all times
*Time and meeting management
*Assisting with various human capital projects
*Ad hoc administrative duties as required by the
business
2018-2019 ( 18 Mon1hs)
Vericred Collections
Debt Collector
*Debt collections and negotiations
*Signing telephonic debit order mandate with debtor
*Working out repayment plan with debtor to collect debt
*Data capturing, Tracing, Data updating and
Administrative tasks
6 November 2019 - 30 April 2020
Skills
References
*I am a fas1 learner
*Excellen1 verbal & communication skills
*I am a hard worker, diligen1, dedica1ed as well
as reliable and responsible
*Self management
* Professional
*Time orientated
Mrs. Swanepoel (Lecturer at Nor1hllnk College)072******* Mrs Zanele Malinga: 072*******
Mrs Lea1i1ia van Niecerk {Supervisor) 082*******
~~ VeriCred™
Collections
01 8 294 1000 •
www.vericred.co.zo •
****@**************.***
PO BOK 2586, Potchelstroom. 2520
11 Goelz Slreel, Polchelstroom. 2531 o
Member of ADRA
Registered with CDC:
Company Registration: 1990/070325/07 VAT NR: 401******* Certificate Nr: 0000283/03
EMPl.!OYEE: Coleen Hakskeen
CERTIFICATE OF SERVICE AND REFERENCE
Date Employment commenced:
Date Employment terminated:
06/11/2019
30/04/2020
Reason for termination: COVID19 - Severance Package Job title: DEBT COLLECTOR
Job description:
22 April 2020
Coleen was employed at VeriCred Collections as a debt collector. Her duties included debt collection and negotiation. Signing telephonic debit order mandates with debtors and working out repayment plans to collect debt. Further tasks included tracing, data capturing, data updating and administrative tasks.
The separation was unfortunately due to the Covid-19 Pandemic and the loss of income the company experienced during Lockdown.
Coleen was a registered debt collector with the Council for Debt Collectors. Yours Faithfully
Markus Homan
Human Resource Manager
VeriCred Collections (Pty) Ltd
REPUBL ~~~ I C 0 -OF ~1 SO UTH AFRICA
National Senior Certificate
Awarded to
COLEEN HAKSKEEN
Iden Hty number 961*-*********
Subject
Afrikaans Home Language
English First Additional Language
Life Orientation
Geography
History
Tourism
Achievement
% level
56 4
60 5
64 5
42 3
59 4
.60 .. 5
This candidate Is awarded the Notional Senior Cer1ificote and hos met the minimum requirements for admission lo diploma 0< higher cer1iticole study m gazetted t0< admission lo higher educollon. subject lo the admission requirements of the higher education institution concerned. With et/eel trom December 2015
Chief Executive Officer lll1ll lllll l ml[I ii] ll1II II llilll~ 111 111********* fhis CCfITca!o ls b~ '1111\fhov! OflOi'OltiOn) ~ c rOMOOIOn'f kind UMALUSI Council for Quality Assurance in
General and Further Education and Training
South Africa
64 92662
1
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ri
IROSJEl\I]DAAJL
1
Hoer High
Awarded to Toegeken aan
CoLLE.E.N ~ K..-S,~E...EN
•• • •• • • • • ••• •• •• • • • •• •• • • •• • • • •• •• • •• • •• • • • •• •• • • • ••• • ••• • • •• • •• •• ••• t • •• • • • • for vir
.. .. ~ . ... ... .. . Grade . . ..12 A .. .2- . .. ... Educator. . .. R_. .._ . ... . .~LD ...E-.. ..~ . . Graad: Opvoerder:
Date: .1.~.hq(.~ .1§ ... Principal: .. .. .. .. Datum: Prinsipaal:
DEPARTMENT: HIGHER EDUCATION AND TRAINING
REPUBLIC OF SOUTH AFRICA
CERTIFICATE OF ACHIEVEMENT
N4
CLOTHING PRODUCTION
AWARDED TO
HAKSKEEN COLEEN
IDENTITY NUMBER
WITH EFFECT FROM
2016-12-01
INSTRUCTIONAL * IND/CA TES OFFERINGS DISTINCTION PASSED ENTREPRENEURSHIP AND BUSINESS MANAGEMENT N4
CLOTHING CONSTRUCTION N4
PATTERN CONSTRUCTION N4
FASHION DRAWING N4
i<1hh\
Issued by the Director-General or the Department or Higher Education and Training under delegated authority from the Quality Council lor Trade and Occupations 33607198P
SERIAi. NUMBER H 10671761
. Q.£.I .Q
2
DEPARTMENT: HIGHER EDUCATION AND TRAINING
REPUBLIC OF SOUTH AFRICA
CERTIFICATE OF ACHIEVEMEN.T
NS
;11)-
CLOHIING PRODUCTION
AWARDED TO
IIAKSKEEN COLEEN
IDENTITY NUMBER
WITH EFFECT FROM
2017-07-01
INSTRUCTIONAL * INDICATES OFFERINGS DISTINCT/ON PASSED COMPUTER PRACTICE N4
CLOTIHNG CONSTRUCTION NS
PATTERN CONSTRUCTION NS
FASHION DRAWI NG NS
,'l'fl-:ti'1
Examination Officer
Issued by the Director-General or the Department or Higher Education and Training under delegated authority from the Quality Council ror Trades and Occupations 36264635U
SERIAL NUMBEH H 10751200
3
DEPARTMENT: HIGHER EDUCATI
ON
AND TRAINING
REPUBLIC OF SOUTH AFRICA
CERTIFICATE OF ACHIEVEMENT
NG
CLOT
HING
PROD
Uffi
ON
AWARDED
TO
HAK
SK
EE
N
COLEE
N
IDENTITY NUMBER
961214
004
4085
WITH EFFECT FROM
2017-12-01
IN
ST
RUC
TIONAL
OFFERINGS PASSED
*
IN
DICATES
DI
STINCT/O
N
EN
TREP
REN
EU
RSHIP A
NO
BU
SINESS
MANA
GE
MENT
NS
CLOT
HIN
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CO
NST
RUCTIO
N
NG
P
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NG
FASHIO
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Examination Officer
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ed
by
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and
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under del
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for
Trade>!:
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36
8453632
5
SER
I/IL N
UMBER
H 10846176
Republiek van Suid-Afrika
South Africa / Suid-Afrika
C HAKSKEEN
1996-12 - 14
91 WINTER PLACE
EXT 21
BELHAR EXT 21
BELHAR .
CAPE TOWN
7493
QHat;g:een.
'
Type of identification
Soort identifikasie
ldQntifji;;ptio,n number
ldentIflkas1enommer
Country of Issue
Land van ullreiklng
Initials and Surner:ne
Voorletters en Van
Date of birth
Geboort edatum
Adres wapr kennisgewings
betaken moet word
HandlBkenina van
nsensIenouer
ho is, subject tQ the provisions of Section 17 of the ational Roai:t Traffic Act, 1996 hereby authorised tQ drive e class(es) of motor vehicle(sl which correspond with the derment11 ne od1 as cont~mpla ed in hat Section,
wle, behoudens die beQalings van Artikel 17 van die Naslonale Padverkeerswet 1996 hierby gemagtjg is om die kla11 motorvoertulgtE!f w11t ooreenstelT) mefdIe onderstaande ko e soos bpoog io daardle Artikel, te bestuur, onderworpe aan le baperklngs hleronder genoem.
Code of learner's licence
Code 1 authorises up to 126om3
ff
under the age of 18 years
Control number
Issue number
Period of validity
Limitations on
motor vehicle
605400045NZ2
1
>~-a~soNDERHeoe vAFttfg~nN'aUseNs1e
Kode van leerlingy~ensie
Kode 1 magtlg tot en rnet 126cm,nqien
onder die ouderdom van 18 1aar
Beheernommer
Uitrelklngsnommer
2018 - 08-15 \&t 2020-08-14 G eldlgheldsduur
Beoerkinas op
None/ Geen motorvoartuIg
oontaot lenses must be worn/ Glasses Beperklngs op bestuurder
2018-08-15
BELLVILLE TRAFFIC
Datum van uitrelking
Bestuurslisensie-
toetssentrum
1 Infrastructure number of
examiner for driving licences
1 Name and signature of exam/n.er
for driving licQnces or authorising
official for a duplicate
n } 95017YZ _ ~
K~ .:).,t I ~ll.J_ ~
Name/Neam Sigmrtif?eJfandtekenl
lnfrastr1-1ktuurnommer van
toetsbeampte vlr bestuursllsensies
Naam en handteke~lng van
toetsbeampte vlr bEistuurs se.r.,sles
of magtigingsbeampte vlr 'n uplikaat
ett thumb Imprint
f the person whose
artlculars are
eflected above
I : I :
ISSUfD WITHOUT ANY AlTERATIONS OR ERASURES
Receipt number 60540016Y3M8 Kwitansienommer
Total amount received/Totale bedreg ontvang
R33.00
Date 2018-08 - 15 Datum
Received by/Ontvang deur
MC FUDUMELE
linkerdulmafdruk
van persoon waarvan
besonderhede hlerbo
verskyn
BH '1 a 2 5 3 ~ Ei
2579
r
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