Customer Service, Administrative Assisitant, Data Entry
Resume:
Karianne E. Hehir
Coral Springs, FL 33067
*********@*****.***
RESULTS ORIENTED PROFESSIONAL
Dependable, Creative, Adaptable, Motivated, Personable Business Professional
SKILLS SUMMARY
Social & Digital Media Event Coordinating Customer Relations
Dependable / Flexible Expert Correspondence Writing Training/Supervising
General Office Skills Computer Savvy Microsoft products
QualComm Proficient Accounts Rec/Payable Project Management
Payroll/Scheduling Creating Business Plans/grants Market Research
Crafting Press Releases Website Content Mgmt. Virtual Assistance
Creating and maintaining blogs via WordPress
PROFESSIONAL EXPERIENCE
VMC (Vordermeier Management Company), Asst. Property Manager 09/19-04/20 (LAID OFF DUE TO COVID-19 PANDEMIC)
Assist in day-to-day operations of the property management company
Provide direct communication with and assistance to tenants
Respond directly and immediately to property-related issues as they arise
Procure necessary materials or services for property maintenance, as needed
Collaborate with property management team to create advertisement materials
Utilize productivity software to generate and deliver communications for tenants and other stakeholders
Respond to requests from local governments and communities to ensure legal compliance in all managed properties
Highway Emergency Local Patrol Roadside Assistance 03/16-09/19
Dispatch Supervisor, Locust Grove, Georgia (REMOTE POSITION)
Using software and strategy to dispatch calls efficiently
Troubleshooting
Working with insurance case mgrs. to resolve issues
Delegate daily tasks to other dispatchers
Oversee the productivity of each shift
Generate weekly reports and spreadsheets to owners
Train incoming dispatchers
Lead weekly meetings
Customer Service/Handling Customer Complaints
Beasley Trucking, LLC
Logistics Manager 03/2015-11/2015
Communicating between Dispatch and Driver
Running all QualComm functions
Load dispatch
Route/Time Management
TransFlo all trip information to Driver Manager
Manage and Submit weekly bills and load information
Bookkeeping
Ihop, Westminster, Colorado 08/2014-03/2015
Hostess, Server, 3rd Shift Manager
Greet, cash out guests
Serve, expedite, food running, cash handling
Handle managerial duties (be where needed)
Run daily reports
Handle weekly delivery truck
Data entry
Customer Service
Executive/Administrative Assistance
Russell Setti (Broward Soil and Water Conservation Dept. /District County Commissioner) 08/2010-08/2011
Managed Schedule
Kept Meeting Minutes
Coordinated all public/private events
Prepared contracts/proposals
Built/Maintained all databases
Managed Social Media
Managed/Maintained websites & content
Crafted Press Releases
Handles all inbound/Outbound phone calls
Ordered office supplies
Researched all pertinent information for grant proposals
Independent Contractor – Personal Business Assistant 08/2010 – Present
Managed Social Media – Facebook, campaign blogs
Maintained / responded to printed and electronic correspondence
Crafted Press Releases, Articles and Advertisements
Coordinated Media Events, Campaign organization
Business website page content management
Personalized appointment organization and task scheduling
Customer/Client Service
Chili’s, Fort Lauderdale, Florida 04/2008 – 07/2010
Server / Trainer / Assistant Manager
Performed office administration such as, inventory, invoicing and reporting daily activity to corporate headquarters.
Entrusted with access to cash safe, petty cash drawer totals and secured in store safe
Entered inventory data for corporate invoices and supply ordering
Sent invoices to corporate offices and followed-up to verify on-time delivery
Trained servers in all areas of guest services
Handled special guest requests
Customer Service
Smokey Bones BBQ & Grill, Ft. Lauderdale, Florida 03/2005 - 04/2008
Server / Five Star Trainer (Training Captain) / Assistant Manager
Trained the trainers
Handled the cash drawer reconciliation
Served guests and set satisfaction goals
Performed office administration
Customer Service
Hop's Bar & Grill, South Florida and Tampa, Florida 09/1998 - 03/2005
Server / Corporate Trainer / Assistant Manager
Trained the trainers at multiple store locations
Served guests, handled cash and ensured the perfect dining experience
Customer Service
Wexford Day School, Margate, Florida 05/2002 - 09/2003
Substituted as pre-school teacher
Office administration, data entry
Managed payroll and Parent/Teacher conferences
Mediated conflicts between parents and teachers, and between teachers and staff
Performed accounts receivable and accounts payable services
Scheduling for teachers and office staff
Customer Service
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