Customer Service Manager

Mr. Arun Ganna

Mobile: +971-********* / *********.

Email: ********@*****.***.

Visit visa: 06-02-2020 to 31-12-2020.

CAREER OBJECTIVE

To be a part of dynamic, growth oriented organization where performance is rewarded and to assist the organizations to achieve their strategic goals with the analytic and management skills.

SCHOLASTICS

Bachelors of Technology (E.C.E) from JNTU, Hyderabad in 2013 from Aurora’s Technological Institute.

+2 (M.P.C) From CBSE in 2009 from Jawahar Navodaya Vidyalayam, Nizamabad.

10 From CBSE in 2007 from Jawahar Navodaya Vidyalayam, Nizamabad.

CERTIFICATION

Land survey certification course for 4months program from government of Andhra Pradesh at polytechnic college, Nizamabad.

Debt Recovery Agent from Indian Institute of Banking and Finance in 2015.

COMPUTER KNOWLEDGE

Ms-Office, C and C++.

SKILLS

Good communication skills in handling customer queries.

Dynamic and confident in my job roles and responsibilities.

I have leadership qualities and always ready to volunteer any activity which I feel effective and expedient.

Comprehensive problem solving abilities, excellent verbal and written communication skills, willingness to learn, hard worker, keen to learn new things, positive attitude.

I am flexible with the working environment and able to adapt quickly and positively to challenging situations.

CARRER COUNTER

PREVIOUS ORGANIZATION: Organization : Qconneqt Business Service Support.

Designation : Customer Representative.

Period : Aug 2018 to May 2019.

JOB PROFILE:

Main purpose of the job profile is to counsel, guide and encourage credit card account holders to pay the overdue amount. Taking additional responsibility to solve Customer Queries and Disputes by providing excellent customer service.

Mainly need to update the every conversation memos on the Customers profile on daily basis and every call or conversation has to be documented & recorded.

Tracing the account holder with all possible searches and getting the status of pending payments and outstanding balance.

PREVIOUS ORGANIZATION: Organization : Tata Motors Pvt. Ltd.

Designation : Customer Advisor (Finance).

Period : Aug 2017 to Aug 2018.

JOB PROFILE:

The main purpose is to guide customer's regarding the finance process and providing loan from desired bank.

Mainly need to check about cibil and check desired documents that are needed for loan process and providing end to end process till the loan approval.

PREVIOUS ORGANIZATION: Organization : HDB Financial Services Ltd.

Designation : Jr. Officer – RPM – Credit Cards.

Period : Dec 2014 to Jan 2017.

JOB PROFILE:

The main purpose is to guide customers and encourage account holders to pay the overdue amount. Need to update the every conversation memos on the profile on daily basis and every call and conversation has to be documented and recorded. Tracing the account holder with all possible searches and getting the status of pending payments and outstanding balance.

PERSONAL DETAILS

Gender : Male.

Date of Birth and Age : 09-04-1990.

Religion : Hindu.

Nationality : Indian.

Marital Status : Married.

Languages Known : English, Telugu, Hindi and Arabic (basic).

Hobbies : Writing Dairy.

Passport Number : P5894316.

References : Available upon request.

DECLARATION

I hereby declare that the above mentioned information is correct and genuine.

Date:

Place: (ARUN GANNA)

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