Service Representative Customer
Resume:
SHALONDA MCFADDEN
LaVergne, TN 37086
********.********@*****.***
PROFESSIONAL SUMMARY
A/R Credit Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
SKILLS
● Proficient in Microsoft office, Word, PowerPoint, Outlook and Excel
● Ability to balance multiple tasks simultaneously
● Ability to solve customer queries
● Set goals and meet objectives efficiently
● Ability to work independently as well as part of a team
● Exceptional organizational skills
Work History:
Credit Associate, Staffing 09/20 – 02/20) 03/2020 – current
The ICEE Company – LaVergne, TN.
Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, deductions, unapplied cash, disputes, etc.
Customer Service Representative, 10/2017 – 01/2018
Aramark - Nashville, TN.
Process orders received incoming calls, fax, mail, internet, EDI or other methods according to established department police and procedures. Process complaints and customer returns. Mange short pay process and resolve issues in efficient and timely manner. Preform other duties as assigned. Liaison between client and manufacturing plant.
Credit Representative, 06/2014 – 12/2017
INGRAM Content Book Group – LaV1ergne, TN.
Accurately manage assigned portfolio of retail and/or library accounts for Ingram Book Company, consisting of approximately 2000 active accounts. Effectively communicate with external and internal customers using professional phone etiquette, strong spelling, grammar and punctuation, to negotiate and resolve credit issues and facilitate payment of open items. Utilizing 10-key by touch, good analytical and math skills, basic word processing/spreadsheet skills and knowledge of business credit principles and/or financial analysis gained through experience, prepared detailed reports on account status, recap and appropriate follow up for senior leadership. Maintain service level phone statistics for an average of 1000+ inbound/outbound phone calls per month.
Credit and Collections Representative, 05/2011 to 05/2014
COMDATA Financial – Brentwood, TN
Responsible for the research and collections of set portfolio of Comdata products.
Negotiate for payment on past due delinquency using procedural guidelines.
Monitor past due accounts and take appropriate actions to resolve problems by contacting customers via phone call and /or emails. Perform other job-related duties as requested to ensure he goals and objectives of the department are met.
Customer Service Representative, 06/2010 to 12/2010
MEDCO Pharmacy – Dublin, OH
Answering all incoming calls regarding pharmacy prescription drug benefits.
Accessed computerized financial information to answer questions related to specific drug cost. Assisted customers by placing prescription drug orders.
Customer Service Representative, (temporary division) 10/2009 to 06/2010
Cracker Barrel Home Office - Lebanon, TN. 37087
Assist with incoming calls from customers regarding their Cracker Barrel experience and assisted with their Friends and Family program.
Sr. Financial Service Representative, 12/2000 to 09/2009
VERIZON Wireless – Franklin, TN
Assist with incoming and outgoing calls to customers regarding their past dues cell phone billing and service. Responsible for negotiations with customers regarding all facets of billing (i.e. balances, credits, negative credit reporting, service interruption, etc). Assist with help desk overflow, follow-up and coordinates with other departments to ensure 100% customer satisfaction.
EDUCATION
Bachelor of Science: Business Management – Graduated 2009
University of Phoenix - Nashville, TN
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