Sales Account Management

CHRIS POL ROMERO NACUA

BLK ** LOT ** PHASE * PINAGSAMA VILLAGE TAGUIG CITY

***********@*****.*** 095********

EDUCATION:

PANGASINAN STATE UNIVERSITY

**** – 2006

Bachelor of Industrial Technology

Major in Electronics

WORKING EXPERIENCE:

TELEPERFORMANCE

Customer Service Representative

From June 2006 to October 2008

3 years and 5 months

Sprint is a telecom company that provides all telecom, wireless and TV products to consumers Provide inbound telephone support for customers by basic and advanced troubleshooting, investigating and resolving customer questions and problems . APAC

Customer Service Specialist Sales

From December 2008 to May 2012

3 years and 6 months

SiriusXM one of the largest satellite radio in US. Responds to inbound connected vehicle and land line calls from customers of one or more OEM programs. This position is responsible for delivering an exceptionally high level of customer service and sales quality that meets the high expectations of our subscribers and OEM clients. Responsible for utilizing a sales-through-service approach in retaining customers wishing to cancel services. STARTEK

Tier 2 Tech Support

From June 2012 to August 2013

Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products. Requires advanced technical knowledge of the company's products and services. May assess needs and suggest/promote alternative products or services.

ANZ Bank

Collections Officer

From November 2013 to May 2015

Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.

Make calls to clients, negotiate payment schedules, answer incoming calls, advice customers, achieve KPI goals in a monthly basis.

SERVICE SOURCE

B2B Sales Renewal Specialist

From July 2015 to August 2018

Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. Responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.

Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable.

Provide accurate weekly/ monthly/ quarterly sales forecast. Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience.

Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Rhipe

Internal Account Manager

From September 2018 to Present

Rhipe is cloud computing company # 1 Microsoft distributor in Australia for cloud solutions. Working with the Sales Manager, Major Accounts and internal stakeholders on customer strategy, account planning, service delivery and sales reporting. Contribute to preparations and planning for annual budget and implement the business sales plan and deliverables. Identify and recruit partners into the Certified rhipe Solutions Partner program. Develop and implement the sales strategies with Partners through strategic account analysis, effective customer profiling and implementation of managed account plans. Proactively create strategic plays to enable solution selling and create high value opportunities.

Internally manage and work accounts to achieve budgets via contract renewals, cross-selling and upselling.

Consult with Marketing to execute marketing, seasonal and promotional activity across accounts.

Work with Vendors such as Microsoft, VMware, Citrix etc. specifically to identify new opportunities within your MAL.

Maintain and cultivate long term relationships with existing partners and key customers to generate opportunities for partner recruitment and enablement of existing partner channels.

Contact this candidate