Customer Service Quality

Natalie Brightman

***********@*****.*** 904-***-****

Career Review

High performing and result-driven associate with over fourteen years of experience in the customer service industry. Self-motivated to generate advanced quality service and contribute to company success.

Core Strengths

Strong organizational skills

Basic PC skills with proficiency in Microsoft Excel & Word

Goal-oriented

Ability to multitask and prioritize

Flexible

Strong interpersonal, verbal and written communication skills

Excellent time management skills

Strong analytical and research skills

Experience

Southeast Toyota (April 2004 – Present)

Production Supervisor (April 2016 - Present)

Performs inspections of materials, products, or equipment to detect defects or malfunctions.

Performs daily reporting to ensure delivery dates were accurate, as well as, parts were ordered accordingly.

Plans and establishes work schedules, assignments and production sequences to meet production goals.

Directs and coordinates activities of employees engaged in the production or processing of vehicles, such as inspectors, parts associates or function technicians.

Communicates with management and/or subordinates to resolve worker problems, complaints or grievances.

Communicates with fellow supervisors to coordinate operations and activities within or between departments.

Function Technician (April 2004 – April 2016)

Performed internal and external inspections of all motor vehicles.

Used superior analytical skills to accurately verify vehicle inspection numbers to ensure all numbers coincided with the work orders.

Removed all disposable materials before shipping vehicles to the dealership.

Ensured all accessories and parts listed on the work order were indeed on the vehicle.

Assisted with various cross training initiatives to help improve the quality and performance of fellow associates.

Education

2018 Currently Attending Florida State College at Jacksonville pursuing an Associate’s in Science Degree for Mortuary Science.

Awards/Accomplishments

2004 – 2011 Recipient of the Quality Associate Award

2004 – Present Presented various concepts to alleviate company losses, which were further implemented in

company policies and procedures.

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