**** ******* ***, ***** ************, VA ***** 804-***-**** adefkj@r.postjobfree.com adefkj@r.postjobfree.com

Keith Revis

Objective Challenging position, where my experience, exceptional leadership, problem solving, decision making and team-building skills can be effectively utilized to positively impact the business performance, while maximizing personal initiative and determination. Professional Experience

Key attributes:

● 8 years Data Analysis, Quality Assurance and Research Experience

● 23+ years Management Experience

● 31+ years Customer Service Experience

Senior Analyst/Consultant - Compliance and Risk/ CCPA (California Consumer Protection Act) - Contractor for Infinitive/Capital One - January 2020 - Present Marketing Research Analyst II

CoStar Group * Richmond, VA * May 2017-November 2019 Financial Claims Reviewer, Outreach Firm Contact, Quality Assurance Analyst Brown Greer Law Firm * Richmond, VA * March 2012-May 2017

● Class Action Settlements: Horizon Deepwater Oil Spill & ASR Hip Settlement Call Center Phone Representative – Temp positions

Staffmark Staffing Agency *Richmond, VA * October 2011-February 2012 Client Assignments:

● 310 Limited – project: 310 Limited Economic Developer

● Allianz – project: Allianz Assistance - Blue Card Eligibility Bankers Life & Casualty

Independent Insurance Agent * Richmond, VA * August 2011-October 2011 Other Professional Experience – 23+ years retail management positions

● Asst. Merchandise Manager * Kohl’s Department Store * February 1998-July 2011

● Merchandise Manager * Burlington Coat Factory * August 1995-February 1998

● Store Manager * J Riggins * December 1993-August 1995

● Asst. Manager * Morrison’s Cafeteria * August 1992-December 1993

● Fashions Manager * Kmart Fashions Corporation * August 1988- August 1992 Volunteer & Community Service/Team building Experience

● Kohls

● CoStar

● Journey

Skilled & Experienced working in a variety of diverse and dynamic work environments o Work queues (operations)

o Working under tight deadlines

o Metrics & quotas

o Fast-paced and frequent changes to include last minute adjustments o Complex and Detail oriented process & procedures o Federal, State and Industry regulated

o Legal and complex terminology

o Contact Center – routed inbound/outbound calls, routed inbound/outbound email o Routed quality control/monitoring/audit systems

o Case Management environment – interacting 1-1 and Client Group environment o Remote client territories – specifically Louisiana, Arkansas, all Gulf Coast states o Telemarketing

Education, Professional Training and Certifications

● College Education;

o University of North Carolina – Greensboro

Bachelor of Science – Marketing & Management

August 1984-May 1988

● Training:

o Various leadership and customer service training classes (CBT & IL seminars) o Virginia Life and Annuities (classroom)

o Research methods & resources (CBT & IL seminars) o Business Ethics (annual employer requirement-CBT) o Cyber Security Certification thru SANS Institute (annual employer requirement– CBT)

● Certifications:

o Virginia Life Insurance & Annuities (inactive)

Soft & Technical Skills

Soft Skills –

o Customer Service skills

o Phone skills

o Effective communicator – written and verbal communication, o Excellent problem solving and analytical skills, o Demonstrated team building skills

o Effective decision making skills,

o short & long range planning skills,

o strategic (hands-on/collaborative) leadership skills o Mentor and coaching skills

o Multi-tasking

o Remote client service skills

o Skilled mediator and negotiator

o Skilled in handling difficult and complex situations, customers and clients

● Technical Skills

o Project and process management skills

o Experienced working with Microsoft Word and Excel products o Data and Trend Analysis

o Market Analysis – ROI, Product Pricing, Investment/Profitability Viability, Market Demographics, Economic growth and development

o Skilled researcher in multiple mediums, to include such as Web, Industry repositories, media outlets, surveys and independent interviews

o Skilled in using trending and analysis software, experience with customized proprietary corporate applications/software.

o Presentation and Training skills Platform skills – performed small group seminars and team training sessions; conducted 1-1 training and mentor sessions o Audit & Quality Control/Assurance

o Fraud detection and reconciliation

o Case management

o Data base maintenance

o Retail management & marketing

o Product and Floor sets/schematics

o General payroll accounting

o SQL

o Sharepoint

References - available upon request

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