Senior analyst/consultant
Resume:
**** ******* ***, ***** ************, VA ***** 804-***-**** *******@*****.*** *******@*******.***
Keith Revis
Objective Challenging position, where my experience, exceptional leadership, problem solving, decision making and team-building skills can be effectively utilized to positively impact the business performance, while maximizing personal initiative and determination. Professional Experience
Key attributes:
● 8 years Data Analysis, Quality Assurance and Research Experience
● 23+ years Management Experience
● 31+ years Customer Service Experience
Senior Analyst/Consultant - Compliance and Risk/ CCPA (California Consumer Protection Act) - Contractor for Infinitive/Capital One - January 2020 - Present Marketing Research Analyst II
CoStar Group * Richmond, VA * May 2017-November 2019 Financial Claims Reviewer, Outreach Firm Contact, Quality Assurance Analyst Brown Greer Law Firm * Richmond, VA * March 2012-May 2017
● Class Action Settlements: Horizon Deepwater Oil Spill & ASR Hip Settlement Call Center Phone Representative – Temp positions
Staffmark Staffing Agency *Richmond, VA * October 2011-February 2012 Client Assignments:
● 310 Limited – project: 310 Limited Economic Developer
● Allianz – project: Allianz Assistance - Blue Card Eligibility Bankers Life & Casualty
Independent Insurance Agent * Richmond, VA * August 2011-October 2011 Other Professional Experience – 23+ years retail management positions
● Asst. Merchandise Manager * Kohl’s Department Store * February 1998-July 2011
● Merchandise Manager * Burlington Coat Factory * August 1995-February 1998
● Store Manager * J Riggins * December 1993-August 1995
● Asst. Manager * Morrison’s Cafeteria * August 1992-December 1993
● Fashions Manager * Kmart Fashions Corporation * August 1988- August 1992 Volunteer & Community Service/Team building Experience
● Kohls
● CoStar
● Journey
Skilled & Experienced working in a variety of diverse and dynamic work environments o Work queues (operations)
o Working under tight deadlines
o Metrics & quotas
o Fast-paced and frequent changes to include last minute adjustments o Complex and Detail oriented process & procedures o Federal, State and Industry regulated
o Legal and complex terminology
o Contact Center – routed inbound/outbound calls, routed inbound/outbound email o Routed quality control/monitoring/audit systems
o Case Management environment – interacting 1-1 and Client Group environment o Remote client territories – specifically Louisiana, Arkansas, all Gulf Coast states o Telemarketing
Education, Professional Training and Certifications
● College Education;
o University of North Carolina – Greensboro
Bachelor of Science – Marketing & Management
August 1984-May 1988
● Training:
o Various leadership and customer service training classes (CBT & IL seminars) o Virginia Life and Annuities (classroom)
o Research methods & resources (CBT & IL seminars) o Business Ethics (annual employer requirement-CBT) o Cyber Security Certification thru SANS Institute (annual employer requirement– CBT)
● Certifications:
o Virginia Life Insurance & Annuities (inactive)
Soft & Technical Skills
Soft Skills –
o Customer Service skills
o Phone skills
o Effective communicator – written and verbal communication, o Excellent problem solving and analytical skills, o Demonstrated team building skills
o Effective decision making skills,
o short & long range planning skills,
o strategic (hands-on/collaborative) leadership skills o Mentor and coaching skills
o Multi-tasking
o Remote client service skills
o Skilled mediator and negotiator
o Skilled in handling difficult and complex situations, customers and clients
● Technical Skills
o Project and process management skills
o Experienced working with Microsoft Word and Excel products o Data and Trend Analysis
o Market Analysis – ROI, Product Pricing, Investment/Profitability Viability, Market Demographics, Economic growth and development
o Skilled researcher in multiple mediums, to include such as Web, Industry repositories, media outlets, surveys and independent interviews
o Skilled in using trending and analysis software, experience with customized proprietary corporate applications/software.
o Presentation and Training skills Platform skills – performed small group seminars and team training sessions; conducted 1-1 training and mentor sessions o Audit & Quality Control/Assurance
o Fraud detection and reconciliation
o Case management
o Data base maintenance
o Retail management & marketing
o Product and Floor sets/schematics
o General payroll accounting
o SQL
o Sharepoint
References - available upon request
Contact this candidate