Customer Service Front Office
Resume:
Aviation, Hotel Management and Tourism Professional
Sayonee Ghosh
24.10.1983
adefjf@r.postjobfree.com
Abu Dhabi, UAE
CCIC - CABIN CREW
IN CHARGE
JET AIRWAYS
Nov 2005 - Jul 2013
Cabin Manager on a narrow body and in charge of Economy class on a wide body aircraft of both International Carriers. Organized the service flow and dedicated team roles and responsibilities whilst ensuring the safety and
well-being of all guests, regardless of their background. Provided a
5 - star customer service and exceptional guest experience on board the aircraft in more than 100 World destinations.
CABIN SENIOR
ETIHAD AIRWAYS
Aug 2013 - Jun 2020
WORK EXPERIENCE EXPERIENCE
EDUCATION & TRAINING
INTERNSHIP
ITC MARATHA LUXURY HOTEL
Oct 2003 - Mar 2004
Dec 2013 - Jan 2014
Abu Dhabi, UAE
FRONT OFFICE
ASSISTANT
THE OBEROI GRAND
HOTEL
Sep 2004 - Oct 2005
Reception operations, concierge, business centre assistance and managerial training at one of the World’s hotels famous for brunches, at the ancient historic property.
Worked at a 5 - star luxury property along with community work and volunteering for We Are Police.
May 2002 - May 2005
Kolkata, India
Aviation professional with 15 years of work experience, knowledge and expertise, as a team-leader in the Airline Industry and Hospitality. Passionate about people-oriented roles in communication and management. Extremely dedicated, responsible, encouraging and engaging, solution focused and promoting positive work environment.
Skills & Expertise
Achievements
English Full Proficiency
Fluent Hindi & Bengali
Driving Licence
GCAA Licence (Sep 2021)
First Aid
Nanny Certificate
•Communication
•Customer Service
•Sales & Negotiation
•Team & Time Management
•Emotional Intelligence
•Problem - Solving
•Organisation
Nov 2005 - Apr 2006
Mumbai, India
Aug 2013 - Sep 2013
Abu Dhabi, UAE
NIPS, School of Hotel Management
College Degree in
Hospitality and Tourism
Norland College
Nanny Training
Etihad Airways Training Academy
(A319, A320, A321, A380, B777, B787)
Jet Airways Training Academy
(A330, A340, B777, B737, ATR - 72)
Contact this candidate