Customer Service Food Safety

Hanirah Akankunda

Cell: +971*********

Email:*****************@*****.***

Career Overview

I am an ambitious, dedicated and focussed individual with a passion for Customer Service Excellence and providing a positive Customer Experience. My formal hospitality training and work experience ensures my interaction with all customers is professional, seamless and with positive outcomes. This has secured business growth and retention in all aspects of the work I have undertaken to date. I am experienced in working with quality brands as well as sales and business development within service sectors. I work effectively within a team as well as with autonomy when required. I have worked in UAE for over 3 years and easily adapt to the ever evolving, innovative workplace.

Qualifications and Skills

•Customer service and Guest Relations.

•Office Administration and book keeping.

•Competent at accepting credit cards of all forms.

•Microsoft word and PowerPoint knowledge.

•Exceptional verbal and written communication skills

Professional Experience:

Danat Resort,Jebel Dhanna, Abu Dhabi July 2019-April 2020

Designation: Waitress

Promptly served all food courses and alcoholic beverages to guests.

Strictly abide by all country’s alcohol regulations, particularly in regard to intoxicated persons.

Accurately balance cash register at all times.

Skillfully anticipate and address guests’ service needs.

Consistently adhere to quality expectations and standards.

Record orders and partner with team members to serve food and beverages.

Effectively use items in stock to decrease waste and profit loss.

Consistently keep bar and work areas clean and sanitary in compliance with pub standards and local, state, and federal laws.

Zam Zam Mandi Restaurant, Deira City Centre Nov 2018- June 2019

Designation: Waitress

Responsibilities:

Escort guests to their tables and ensures they are settled comfortably; offer coffee and other drinks

Present the menu to guests, answer queries about it, and make suggestions if necessary

Inform patrons the restaurant’s daily specials

Take order from guest for food and beverages, write down or memorize the orders.

Ensure that guest are enjoying their meals or that they do not have any problem with their food

Collect guest payments and prepare bills with itemized costs and appropriate taxes

Prepare and tidies up the tables, ensuring there are enough salt, sugar, pepper and cream.

Decorates dishes prior to serving

Ensure that there are adequate supplies of food, tableware, linens, and beverages

Stays alert for guest’s requests and promptly address them.

Kampala Serena Hotel, (Uganda) March 2015-June 2017

Designation: Guest service Associate

Responsibilities:

Responsible for receiving, greeting and checking in guests as well as doing check outs.

Provided guests with orientation information regarding their stay in our Hotel and their entitlements.

Collected payment from guests for their room charges and incidentals..

Attended daily the briefing.

Upsold rooms and other packages offered in the hotel like breakfast and dinner.

Coordinated with accounts office to ensure I have enough float cash before starting my shift.

Ensured that before handing over to the next shift, all my transactions are complete and balancing.

Ensured that my work station is tidy and all relevant documents filed and other sent.

Education Qualifications:

Dynamic High School Uganda

Award: Advanced Certificate in Education

Abu Dhabi Food Authority.

Award : Certificate in Food safety.

Languages Spoken:

English ( Fluent )

Arabic ( Fluent )

Personal Details:

Date of Birth: November 11, 1996 Nationality: Ugandan

Marital Status: Single

References:

Can be provided at short notice:

Contact this candidate