Social Media Office Assistant

ADAEZE MARIAN OKEKE

Address: **/**, ** ******, *** Al Rigga Rd, Beside Union Metro, Dubai, UAE.

Email: ***********@*****.*** Marital status: Single

Mobile+971-********* Gender: Female

Date of Birth: 27th Sept, 1995

Language: English (Fluent) French (Intermediate)

Summary – Customer Services/ Secretary

To provide a top quality services that meet the needs and exceed the expectations of employers by obtaining a good customer-centric character that will promote safety and best satisfaction of the customer and promote the goodwill of the company.

I have worked effectively in both self-managed and team based projects. I am also a self-motivated individual with good working skills.

WORK EXPERIENCE

June, 2019 – WINSOME DECORATIONS – Customer Services/ Secretary

Responsibilities:

Support in planning and coordinate administrative procedures and systems.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Assist with placement of orders, refunds, or exchanges.

Take payment information and other pertinent information such as addresses and phone numbers.

Act as the company gatekeeper.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation and inform customer of deals and promotions.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

April, 2018 – GUARANTEE TRUST BANK NIG. – Office Assistant

Responsibilities:

Organize a filing system for important and confidential company documents

Maintains office operations by receiving and distributing communications; collecting and mailing correspondence; and copying information.

Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; and delivering supplies to work stations.

Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; and monitoring and purchasing meter funds.

Maintains office schedule by picking up and delivering items using automobile.

Serves customers by backing up receptionist; answering questions; forwarding messages; confirming customer orders; and keeping customers informed of order status.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

May, 2017- CHRISTHILL PRIVATE SCHOOLS – Administrative Assistant

Responsibilities:

Organize travel arrangements for senior managers

Write letters and emails on behalf of other office staff

Book conference calls, rooms, taxis, couriers, hotels etc.

Cover the reception desk when required

Maintain computer and manual filing systems

Handle sensitive information in a confidential manner

Take accurate minutes of meetings

Coordinate office procedures

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Provide information by answering questions and requests

2013 – NEET NIGERIA LIMITED – Admin Officer.

Responsibilities:

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

Screening phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Anticipate the needs of others in order to ensure their seamless and positive experience.

Competencies & Skills

Admirable experience in working with co-workers and customers.

Profoundly able to communicate effectively.

Great ability to work helpfully with others.

Great ability to be flexible with work hours and schedules.

Excellent listening and problem solving skills.

EDUCATION

2009 High School Certificate (2011)

2013 Diploma (2015)

Hobbies

Meeting People, Reading, Traveling and Playing Football.

Declaration

I do hereby declare that all information stated above arse true

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