Customer Service Assistant

AREAS OF EXPERTISE

Cash management

Customer service

Communication skills

Up selling

PERSONAL SKILLS

Team work

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Adaptability/Flexibility

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Multitasking

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Patience

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Time Management

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PERSONAL DETAILS

Villa 78 Al Ezz compound Madinat khalifa North Doha Qatar

50741510

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Virginia Lanzuela Cruz

PERSONAL SUMMARY

A highly motivated and hardworking individual with four

year customer service experience. I enjoy helping the

clients, guests and individuals, and solving any problems

that they may have. As an experienced customer service

representative I take an enthusiastic approach, combined

with a friendly, genuine dedication to customer satisfaction.

WORK EXPERIENCE

Landmark Leisure – Funville

CUSTOMER SERVICE REPRESENTATIVE May 2017 – Present

• Assisting the guests, Handling complaints and providing great customer service.

• Cashiering, Performing up selling and suggestive selling of the latest promotions.

• Accomplishing the daily checklist and maintaining the cleanliness of the areas assigned on me.

• Accomplishing all end-of-the-day reports on time.

• Checking the workability and cleanliness of all the machines.

PJ Lhuillier Inc. – Cebuana Lhuillier Pawnshop

BUSINESS CLIENT RELATIONS ASSISTANT March 2015 – May 2017

• Processing local and international sending and pay out transactions.

• Updating and filing clients record.

• Processing prenda transactions.

• Processing bills payments.

• Selling micro insurance.

• Attends to all clients inquiries and concerns.

• Responsible on branch cash fund.

• Responsible for monitoring the movement of the items in and out of the vault as well as ensuring the safety of all items.

Customer Frontline Solutions – Smart Communications Inc.

CASHIER AND INVENTORY OFFICER December 2012 – March 2015

• Processing bills payment, new connect plans and retention transactions.

• Cash monitoring and making sure that the cash and reports are balance at the end of the day.

• Performing stocks inventory. Daily and monthly inventory.

• Performing stock order and inter branch request on all stocks needed.

• Performing stock return on all defective and pulled out units.

• Responsible on releasing units to CSO.

• Making sure that all daily, monthly and yearly reports are complied.

• Making sure that all the stocks are complete.

Sanford Marketing Inc. – Savemore Market

TREASURY ASSISTANT December 2011 – June 2012

• Assisting and supporting treasury staff in physical cash counting activities.

• Check, inspect and verify daily cash transactions.

• Inspect, investigate and resolve discrepancies in cash transactions.

• Document all cash transaction activities.

• Perform opening and closing of cash daily.

• Perform cashiering in Forex counter.

Cosine Industries Inc.

HR STAFF July 2011 – December 2011

• Answering employee questions.

• Creating and distributing documents.

• Responsible on employees training and development.

• Updating the organizational chart.

• 201 file custodian.

ACADEMIC QUALIFICATIONS

Bachelor of Science in Business Administration

Major in HUMAN RESOURCE DEVELOPMENT MANAGEMENT

Pamantasan ng Lungsod ng Valenzuela 2007 – 2011

REFERENCES – Available on request

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