CRISSA DIANNE F. ORENCIO

Block * Lot * Meadowpark Subdivision, Molino 4, Bacoor Cavite

adefhu@r.postjobfree.com · 092********

To serve in a position that would utilize my skills, abilities and expertise; provide a qualified performance that offers professional growth while being resourceful, innovative and flexible. Likewise, I will give my best to fulfill my work.

EXPERIENCE

NOVEMBER 2011 – DECEMBER 2012

SUBJECT MATTER EXPERT, xerox inc.

Knowledgeable with the product and processes. Assisting agents answer their questions and take supervisory calls. Listen to the calls of the team and provide feedback

NOVEMBER 2013 – OCTOBER 2015

CUSTOMER SERVICE REPRESENTATIVE, concentrix phils. inc.

Answer queries of customers about their bill, programming and online account. Became one of the top performers from January 2016 – October 2016.

NOVEMBER 2015 – AUGUST 2016

TRANSITION COACH, concentrix phils. inc.

Assist and support agents in transition period. Conduct skill transfer. Listen to call and provide skill transfer. Became one of the CORE coaches and handled a mini team of coaches.

SEPTEMBER 2016 – NOVEMBER 2019

TEAM LEADER, concentrix phils. inc.

Manages and leads a team of employees. Communicates company goals. Keeps management updated on team performance. Communicates concerns and policies among management and team members. Coach and help develop team members. Recognize and celebrate team and member’s success. Motivate and inspire team.

EDUCATION

1996 – 2002, PRIMARY

REDEEMING GRACE LEARNING CENTER

MOLINO, BACOOR, CAVITE

2002 – 2006, SECONDARY

REDEEMING GRACE LEARNING CENTER

MOLINO, BACOOR, CAVITE

2006 - 2010

BACHELOR OF SCIENCE IN NURSING

UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA – MOLINO CAMPUS

MOLINO, BACOOR, CAVITE

SKILLS

Proficiency with computer and Windows PC applications

Immediate level experience using Microsoft excel

Able to clearly transmit necessary knowledge and information by substantive explanation

Able to work under pressure and able to handle multi-tasking

PERSONAL BACKGROUND

Age : 30 yrs. old

Birth Date : May 3, 1989

Birth Place : Muntinlupa City, PH

Nationality : Filipino

Civil Status : Single

Height : 5’4’’

Religion : Christian

CHARACTER REFERENCE

LYLA MYCHO ENDOZO

OPERATIONS MANAGER, CONCENTRIX PHILS. INC

091********

APRIL MAE MARTINEZ

OPERATIONS MANAGER, CONCENTRIX PHILS. INC

091********

KAREN MALANTIC

TEAM LEADER, CONCENTRIX PHILS. INC

092********

I hereby certify that all the information stated above is true and correct to the best of my knowledge and belief.

CRISSA DIANNE F. ORENCIO

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