Operations Team Lead
Resume:
CRISSA DIANNE F. ORENCIO
Block * Lot * Meadowpark Subdivision, Molino 4, Bacoor Cavite
*************@*****.*** · 092********
To serve in a position that would utilize my skills, abilities and expertise; provide a qualified performance that offers professional growth while being resourceful, innovative and flexible. Likewise, I will give my best to fulfill my work.
EXPERIENCE
NOVEMBER 2011 – DECEMBER 2012
SUBJECT MATTER EXPERT, xerox inc.
Knowledgeable with the product and processes. Assisting agents answer their questions and take supervisory calls. Listen to the calls of the team and provide feedback
NOVEMBER 2013 – OCTOBER 2015
CUSTOMER SERVICE REPRESENTATIVE, concentrix phils. inc.
Answer queries of customers about their bill, programming and online account. Became one of the top performers from January 2016 – October 2016.
NOVEMBER 2015 – AUGUST 2016
TRANSITION COACH, concentrix phils. inc.
Assist and support agents in transition period. Conduct skill transfer. Listen to call and provide skill transfer. Became one of the CORE coaches and handled a mini team of coaches.
SEPTEMBER 2016 – NOVEMBER 2019
TEAM LEADER, concentrix phils. inc.
Manages and leads a team of employees. Communicates company goals. Keeps management updated on team performance. Communicates concerns and policies among management and team members. Coach and help develop team members. Recognize and celebrate team and member’s success. Motivate and inspire team.
EDUCATION
1996 – 2002, PRIMARY
REDEEMING GRACE LEARNING CENTER
MOLINO, BACOOR, CAVITE
2002 – 2006, SECONDARY
REDEEMING GRACE LEARNING CENTER
MOLINO, BACOOR, CAVITE
2006 - 2010
BACHELOR OF SCIENCE IN NURSING
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA – MOLINO CAMPUS
MOLINO, BACOOR, CAVITE
SKILLS
Proficiency with computer and Windows PC applications
Immediate level experience using Microsoft excel
Able to clearly transmit necessary knowledge and information by substantive explanation
Able to work under pressure and able to handle multi-tasking
PERSONAL BACKGROUND
Age : 30 yrs. old
Birth Date : May 3, 1989
Birth Place : Muntinlupa City, PH
Nationality : Filipino
Civil Status : Single
Height : 5’4’’
Religion : Christian
CHARACTER REFERENCE
LYLA MYCHO ENDOZO
OPERATIONS MANAGER, CONCENTRIX PHILS. INC
APRIL MAE MARTINEZ
OPERATIONS MANAGER, CONCENTRIX PHILS. INC
KAREN MALANTIC
TEAM LEADER, CONCENTRIX PHILS. INC
I hereby certify that all the information stated above is true and correct to the best of my knowledge and belief.
CRISSA DIANNE F. ORENCIO
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