Customer Service Contact Details
Resume:
Thembelani Mangeni
Specialty Barista
*********@*****.***
Personal information
Nationality: Zimbabwean
Date of Birth: 17th June 1991
Marital Status: Single
Language: English
Visa Status: Visit Visa
Objective
I am looking forward to joining a progressive company where I can use my skills and abilities to the maximum so I can consistently provide guests with the better coffee experience and efficient, friendly, high-level customer service and make the coffee house a nice one to be to.
Professional Barista Qualifications / Skills:
Listening
Verbal communication
Customer focus
Customer service
Basic safety
People skills
Action oriented
Organization
Selling to customer needs
Attendance
Client relationships
Work Experience
Barista/Waitress Gilroys Restaurant and Café April 2016 - January 2020
Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
Welcomed customers by determining their coffee interests and needs.
Educated customers by presenting and explaining the coffee drink menu; answering questions.
Sold coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso, café latte and cappuccino.
Generated revenues by attracting new customers; defining new and expanded services and products.
Tim Hortons Bakery And Café Al Ain, U.A.E
Position: Barista/ Service Crew Jan 2013 - March 2014
Duties
Prepared and served hot or cold drinks to customers especially coffee drinks.
Cleaned and sanitized working areas, utensils.
Receiving and processing customer payments.
Stocking customer service stations with paper and beverage preparation items.
Make and serve specialty coffee and tea beverages.
Skilled cleanliness of machines inside them and out.
Calibration of espresso machine.
POS operations.
Speak and interact with both new and regular customers. Adhere to recipes and presentations for food and beverage items.
Punctual and able to observe regular and consistent attendance.
Experienced and comfortable with working busy shifts.
Friendly, outgoing and dedicated to outstanding customer service.
Tidy and self-disciplined.
Detailed oriented and passionate about product knowledge.
Professional Trainings
CP Coffee Academy - Certificate in Barista skills and Latte art 2020. (Upon request)
Certificate in Hotel Catering and Tourism – Zimbabwe College (2009)
Referees Available upon request
Contact this candidate