Sales Executive

RASHMI SHERPA

Contact:

Email: ******************@*****.***

Mobile: +971*********

Address: Burger Hub Building, AL Nahda, Sharjah, UAE.

PROFILE:

Over 8 years of Middle East experience, an individual totally committed to the service of the customers and providing excellent levels of communication, direction and delegation within the team. Develop strong self-drive in creativity and focus while utilizing my knowledge. In practical to contribute significant growth and success of the organization stimulating and challenging environment.

STRENGTHS:

Excellent communication skills – verbal and written in English.

Strong customer service skills, attention to details.

Flexibility and Adaptability, quick learning skills.

Highly motivated, goal oriented and dynamic.

Develop self-confidence regarding any field of work, management capability.

WORK EXPERIENCE

Company: M.H. Alshaya.

Concept: Dean & Deluca Food Retail.

Designation: Administrative Supervisor

Duration: Aug 2013 till present.

Duties:

Responsible for supporting the team on all areas of administration and goods receiving management.

Overseeing the administration and receiving relating to all sales processes.

Delivering sales targets and ensuring the best possible service to customers.

Liaising with suppliers.

Booking all the invoices through the system.

Processing all stock counts every end of the month.

Running inventory variance report, analyzing the high variance item and investigation the cause of variance.

Making records of every item received and verifying the products physically.

Keeping record of every item to prevent loss or shrinkage.

Processing Sales & Margin report to update Trade report and Business summary every week.

Running purchase report every week to ensure every booking has been done accurately. Making sure that each LPO tally with GRN.

Creating transfers via system (Gold) if items need to relocate from one store to another or one department to another.

Dealing with ad-hoc customer sales queries and orders.

Maintaining an accurate database of customer information including contact details, product preferences and any special terms.

Introducing new business customers to the company via appointment making and telephone sales.

Creating revised price lists as required and then issuing them to customers as appropriate.

Maintaining the Sales Executive’s appointments schedule.

Preparing powerful PowerPoint presentations.

Ensuring at all times that a professional, corporate image is projected which promotes the company brand.

Entering all sales orders onto the system.

Upholding the company’s good reputation when speaking to clients.

Helping out with the running of marketing campaigns.

Raising market awareness of the company’s products and services.

Updating hand-overs and legal completions onto the sales information system.

Soliciting feedback to improve performance.

Supervise monthly billing, staff scheduling and payroll processing activities.

Coordinating with Government Relation Departments for visa, labor card and Emirates I’d renewals for staffs.

Raising travel request and booking travel for staff and higher management.

Ensuring proper petty cash claim procedure has been followed.

Processing resignation for staff via EPAF.

Conducting exit interviews for those who leave company.

Proving support to General Manager to perform evaluation and training of staffs.

Provide guidance and support to all the staff to perform their duties effectively.

Company: Emirates Leisure Retail.

Concept: Costa Coffee.

Designation: Cashier/Admin.

Duration: May 2012 to June 2013.

Performing cashier duties.

To provide excellent service to customer as per brand standard.

Handling cash, credit cards, gift vouchers, discount cards etc. Operating a POS system to itemize and complete an average number of customer purchases.

Create and maintain an organized database to develop promotional sales.

Checking product and maintained brand standard according to improve sales abilities.

Achieve goals and service performance by applying product knowledge information. Communicate all store initiatives and promotions to the customer to generate return business.

Coordinate office activities and operations to secure efficiency and compliance to company policies.

Manage phone calls and correspondence (e-mails, fax, letters, packages etc.) Knowledge of Microsoft office, Excel, and different data base services like Oracle and SAP.

Company: City Center Cosmos, Siliguri, India (Future Group).

Concept: Pantaloons (Fashion Retail).

Designation: Sales Assistant.

Duration: Feb 2009 to March 2011.

Deliver ultimate customer experience at all times and exceed customer expectations.

Assist the customer when requested in selecting outfits, recommend alternatives if product was out of stock.

Stock replenishment, maintaining daily sales floor and departmental standards.

Informing customers about promotions and upcoming events. Serve customers at the point of sale efficiently and accurately.

Participate in physical inventory to count every products time to time, designing display to make store experience attractive.

EDUCATIONAL QUALIFICATION

Graduate (B.A.).

Computer Diploma.

Certified PIC

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