Aparna Ambika Reghunathan

+1-862-***-****

adeff7@r.postjobfree.com

Summary

QA Lead with 10 years 8 months of IT experience in Automation, Manual Testing & Business Analysis

5+ years of experience in automated testing using Selenium and RFT

Domain expertise - US Healthcare, Telecommunication & Manufacturing

Work experience in different Software Development Life Cycles(SDLC) such as Agile, Waterfall, V model

Excellent exposure and work experience on various stages of SDLC from requirements gathering to post production deployment

Proficient in all phases of Software Testing Life Cycle(STLC) - test planning, test case design, test execution, test reporting, defect tracking and defect cycle management

Good experience in working with Onshore-Offshore model and leading and coordinating offshore test team throughout the testing life cycle

Experience executing QA efforts for small to large sized projects from requirements inception to production release, including well rounded testing skills with a firm understanding of Functional Testing, System Testing, User Acceptance Testing (UAT), Automation and Regression Testing

Proficient in testing Client/Server, Mobile & Web based applications

Worked as liaison among stakeholders to elicit, analyze, communicate & validate requirements for changes to business processes, polices and information systems

Experience in preparing Requirement Traceability Matrix(RTM) and AS-IS and TO-BE workflows for the system under design, test exertion reports and defect analysis report

Well-developed interpersonal, communication and testing skills, with exceptional ability to maintain a positive work environment and to respond to senior management and other constituencies, working well independently, in a team-oriented setting and in a supervisory capacity.

Technical Skills

Automation tools & API : Selenium Webdriver, Rational Functional Tester (RFT)

Tools: SFDC – ServiceCloud, PureCloud, Oracle Subscription Management Cloud (OSMC), CPQ, Micro Focus – Mobile Center, Jira, Azure, iSeries (AS400) – RxClaim claim adjudication system, HP-ALM, POSTMAN, Appium, Saucelabs, Confluence, GitHub, Mainframes, Rational Quality Manager (RQM), Rational Team Concert (RTC), Microsoft Office Suite (Access, Word, Excel, PowerPoint, and Visio),Eclipse, Oracle SQL Developer

Programming & Scripting Languages: Java, VBScript, JSON, HTML

Certifications

ECBA(Entry Certificate in Business Analysis) from IIBA

ISTQB Advanced Level – Test Manager from ISTQB

ISTQB Certified Tester from ISTQB

AHM 250 from AHIP

Lean Change Agent from IBM

Work Experience

QA Lead – UAT & Automation

Motorola Solutions Inc - Schaumburg, IL October 2019 to Till Date

Motorola Solutions, Inc (MSI). is an American data communications and telecommunications equipment provider.

MSI is replacing the Smart Client Solution with a scalable cloud-based Salesforce Service Cloud solution on the same instance as the existing Sales Cloud which will help provide a unified view to both Sales and Service. A service cloud native chat feature is implemented that replaces BoldChat feature used by MOL and DT applications (Shop, MSI.com and Blog).A new telephony feature – PureCloud is implemented which replaced MERX telephony system. Service Cloud in built Knowledge feature is implemented, replaced ATG knowledge. ServiceCloud application becomes new CRM application for Motorola business users.

Environment: Agile, Salesforce dot com - ServiceCloud, PureCloud, OSMC – Oracle Subscription Management Cloud, CPQ, Jira, Selenium webdriver, TestNG, Bitbucket, TestRail

Responsibilities:

Define E2E UAT strategy, roadmap to achieve strategy and align it to business initiatives

Responsible for UAT planning, test case specification, test execution, defect management and test status reporting

Define UAT entry/exit criteria and contribute to on-going development of UAT process, identify and manage risks, issues, mitigations and action items to closure

Work closely with Business SMEs, IT teams and the program management team throughout all the phases of SDLC to deliver high quality UAT testing events that support and enable successful project deployment

Develop test cases/scripts based on the identified business scenarios

Ensure requirements traceability by overseeing the mapping UAT test cases to appropriate business requirements in the Requirements Traceability Matrix with the help of TestRail and Jira

Coordinating all testing activities including and dependencies during UAT test cycle to ensure the successful acceptance by the business owner

Chair the defect triage meeting, co-ordinate among all the required participants from Business and IT to have resolution in place

Participate in and facilitate post-launch Business verification testing activities

Develop, maintain and execute automation test scripts for regression test suite using Selenium WebDriver, Java, TestNG

Onsite-Offshore coordination

QA Lead - Automation

GAF – Parsippany, NJ September 2019 to October 2019

GAF is a manufacturing company based in Parsippany, New Jersey, that has roots dating back to the late 19th century. The company has historically been primarily focused on manufacturing of roofing materials for residential and commercial applications. GAF is leading roofing manufacturer in North America, with plants strategically located across the U.S. A member of the Standard Industries family of companies, GAF is part of the largest roofing and waterproofing business in the world.

Environment: Agile, Selenium WebDriver, C#, Jenkins, Git, Azure, Appium, Micro Focus - Mobile Center

Responsibilities:

Lead Onsite-Offshore team to deliver high quality test artifacts

Create/Assist/Troubleshoot the development of Test Automation Framework, Standards, Procedures, Processes, and Best practices as related to test automation

Create feature files, design test scripts using BDD approach and Specflow framework

Set up simulators on Android and IOS for testing using Mobile Center

Implemented test automation scripts for mobile testing using Appium for Android and iOS applications.

Developed automation scripts for Mobile Native applications on iOS and Android platforms using Appium and Java .

Mobile testing using Appium in both IOS and Android applications using simulator and emulator

Build a testing team of professionals with appropriate skills, attitudes and motivation

Lead Consultant August 2018 to August 2019

Headstrong Services LLC (Genpact) – Richardson, Texas

Client: CVS Health

CVS Health (Caremark Corporation) is an American retail pharmacy and health care company. CVS Caremark provides comprehensive prescription benefit management services including mail order pharmacy services, specialty pharmacy and infusion services, plan design and administration, formulary management and claims processing. CVS Caremark manages the dispensing of prescription drugs for more than 75 million plan members.

Environment: Agile, Jira, iSeries -RxClaim, Web UI, Selenium WebDriver, Java, Jenkins, Git, HP-ALM, Oracle SQL Developer, FileZilla, Microsoft Access

Responsibilities:

Work in conjunction with the product owners, developers and testing team to ensure that applications meet requirements and are of high quality

Lead QA team spanning across onsite & offshore to deliver high quality test artifacts

Manual & automated testing of the Formulary Management System application and maintained defect leakage as zero or minimal

Automat web application using Selenium Webdriver, Java

Develop Hybrid framework to retrieve test actions, test data from Access DB

Well versed in handling elements in Selenium WebDriver

Perform browser compatibility testing – Chrome, Internet Explorer

Develop regression and functional test suites and automation tests are run on weekly basis and defects are reported

Attend grooming sessions, daily stand up meeting, backlog refinement meeting, provide story points

Mentor new joiners, groom the team to deliver high quality test artifacts, schedule and prioritize testing activities, communicate testing status with stakeholders, prepare mitigation plan on need basis

Onsite – Offshore coordination

Technical Team Leader September 2009 to February 2018

IBM India Pvt Ltd – Bangalore, India

Client: Express Scripts

Express Scripts(ESI) is the 22nd-largest company in the United States as well as the largest pharmacy benefit management (PBM) organization in the United States. Express Scripts provides integrated pharmacy benefit management services including network-pharmacy claims processing; home delivery pharmacy services; specialty pharmacy benefit management, through its subsidiary Accredo; benefit-design consultation; drug-utilization review; formulary management; and medical and drug data analysis services to manage drug plans for health plans, self-insured employers and government agencies.

Environment: Agile, JSON, POSTMAN, SauceLabs, Selenium WebDriver, Java, TestNG, Jira, Confluence, XML,Jenkins, Teradata

Responsibilities:

Developing and Implementing test automation frameworks and reusable components for various platforms and technologies

Developing automation business cases, establishing Return On Investment (ROI) models, tracking benefit realizations and managing the development pipeline

Automated regression and functional test suites using Selenium WebDriver, JAVA, TestNG

Involved in developing Page Object Model using PageFactory to represent web pages

Developed Data Driven framework, Keyword Driven Framework to retrieve test actions, test data from excel, text files

Involved in identifying and creating the business modules specific scripts

Performed browser compatibility testing – Chrome, Firefox, Internet Explorer

Perform database testing using Oracle DB & Teradata

Defects are captured and reported in Jira

Involved in API Testing using JSON & POSTMAN for Pharmacy Level Benefit application

Client: CVS Health

Environment: iSeries – AS400 (RxClaim), EZ Test, HP ALM, Oracle DB

Responsibilities:

Develop test plan, track the progress through out testing, assess risks, mitigate risks

Develop test cases based on Functional Requirement Specifications, conduct test case walkthrough with business and obtain approval

Ensure test cases are developed with quality and traced to software requirements for full test coverage

Ensure test execution is completed according to project plans and timelines

Ensure defects identified are recorded, prioritized and managed to closure using ALM

Conduct defect triage meeting

Conduct test results review with business, finalize test results & requirement traceability documents

Ensure entry and exit criteria are met before and after test execution respectively.

Attend client meetings and assist with determination of requirements

Efforts estimation, scheduling, task allocation and tracking of the project

Coordinate with team members for testing related activities & review the deliverables by the team

Monitor the execution progress and defect reports during the testing life cycle

Provide weekly status report to the Client and the senior management

Mentor new joiners’, scale them up in testing & functional areas

Revise and maintain QA checklist for best practices

Well versed with AS400 commands for file navigation, retrieval

Extensively involve in writing executing SQL statements for backend testing

Assist QA manager in creating test metrics

Perform functional and regression testing manually between different modules to determine the flow of data. Worked closely with development team at all stages of the SDLC (Functional, System, UAT, and Production).

Claim processing and analysis as part of various Service Requests’ requirements

Proficient in submitting and analyzing interactive & batch jobs, spool file reports, FTP (File Transfer Protocol), developing Macros

Client: Catamaran (OptumRx)

Catamaran Corporation (now known as OptumRx) is Schaumburg, Illinois based Pharmacy Benefit Management Company that sells services related to pharmacy benefit management and medical record keeping to businesses in the United States. Working independently of the government and insurance companies allows it to operate as a third-party verifier; the RxClaim online claim processing system allows for prescription drug claims to be processed online.

Environment: Agile, Rational Functional Tester, iSeries – AS400 (RxClaim), Rational Team Concert, Rational Quality Manager, SQL

Responsibilities:

Responsible for application test planning, test case development, requirements mapping to test cases using the SDLC Traceability Matrix, test status / results reporting and measurements to director level throughout the life of a project

Developing, documenting and executing test cases manually and generating automated scripts using Rational Functional Tester

Execution and Script enhancement is done using RFT for all releases

Proficient in submitting and analyzing interactive & batch jobs, spool file reports, FTP (File Transfer Protocol), developing Macros

Worked extensively in various RxClaim modules – Pricing, Accumulators, DUR, RxAuth, MPA & DPA, Eligibility, COB, Batch Processing (extracts & loads)

Documented the gathered business requirements into detailed Business Requirement Document (BRD)

Translated Business Requirements into Functional Requirements

Conducted feasibility study and performed scope analysis for proposed business enhancements and made recommendations to the business users

Gathered client specific business requirements are translated in a proper manner to IT team, ensured that the requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix

Facilitated business requirements review meeting with development & QA teams

Client: Medco Health

Medco health is a Pharmacy Benefit Management company (PBM) which focuses specifically on cost-effective and appropriate delivery of prescription medications to market. Prescription drug costs are rising faster than other healthcare areas, and prescription costs represent over 10% of total healthcare expenses in the United States. Healthcare organizations are seeking ways to provide cost-effective and high quality pharmaceuticals to the people they represent. Medco Health is in a position to offer this. As the nation's leading prescription drug benefit manager Medco have pioneered the business of managing prescription drug care and build reputation by creating programs and services to meet the unique requirements of customers and their members.

Environment: Mainframes, Web UI, Rational Clear Quest

Responsibilities:

Participate in end to end activities throughout the SDLC

Attend requirement analysis, technical design meetings to understand the requirement

Develop high level test scenarios based on the requirement

Convert the test scenarios to detailed test cases; walk-through with business to obtain the approval

Execute the test cases and identify the defects

Identified defects are reported and tracked with the help of Rational Clear Quest

Being part of Eligibility QA team, in Mainframe application pre-edit is run and VSAM & EPIT are verified for positive & maintenance files

Verified conversion of data file from EDI to Medco specific (1360 bytes) format

Being part of Adjustment QA team, in UI and Mainframes different type of adjustments – Flat, Re-price, Full Reversal, Mass, Med D are done and adjusted amount in claim is verified

Based on FRD, Test Case design is done & walkthrough is conducted with Business

Regression testing done in all releases for Med D mass adjustment

Education:

Bachelor of Technology in Computer Science and Engineering from Cochin University of Science and Technology (CUSAT), 2009

Achievements:

“Bronze Award” from Genpact

Achieved “Eminence & Excellence Award” from IBM-GBS Business Unit

Won “Above & Beyond” award from Catamaran for excellence in Testing

Manager Choice Award from IBM

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