Manager Pharmacy
Resume:
Aparna Ambika Reghunathan
*********@*****.***
Summary
QA Lead with 10 years 8 months of IT experience in Automation, Manual Testing & Business Analysis
5+ years of experience in automated testing using Selenium and RFT
Domain expertise - US Healthcare, Telecommunication & Manufacturing
Work experience in different Software Development Life Cycles(SDLC) such as Agile, Waterfall, V model
Excellent exposure and work experience on various stages of SDLC from requirements gathering to post production deployment
Proficient in all phases of Software Testing Life Cycle(STLC) - test planning, test case design, test execution, test reporting, defect tracking and defect cycle management
Good experience in working with Onshore-Offshore model and leading and coordinating offshore test team throughout the testing life cycle
Experience executing QA efforts for small to large sized projects from requirements inception to production release, including well rounded testing skills with a firm understanding of Functional Testing, System Testing, User Acceptance Testing (UAT), Automation and Regression Testing
Proficient in testing Client/Server, Mobile & Web based applications
Worked as liaison among stakeholders to elicit, analyze, communicate & validate requirements for changes to business processes, polices and information systems
Experience in preparing Requirement Traceability Matrix(RTM) and AS-IS and TO-BE workflows for the system under design, test exertion reports and defect analysis report
Well-developed interpersonal, communication and testing skills, with exceptional ability to maintain a positive work environment and to respond to senior management and other constituencies, working well independently, in a team-oriented setting and in a supervisory capacity.
Technical Skills
Automation tools & API : Selenium Webdriver, Rational Functional Tester (RFT)
Tools: SFDC – ServiceCloud, PureCloud, Oracle Subscription Management Cloud (OSMC), CPQ, Micro Focus – Mobile Center, Jira, Azure, iSeries (AS400) – RxClaim claim adjudication system, HP-ALM, POSTMAN, Appium, Saucelabs, Confluence, GitHub, Mainframes, Rational Quality Manager (RQM), Rational Team Concert (RTC), Microsoft Office Suite (Access, Word, Excel, PowerPoint, and Visio),Eclipse, Oracle SQL Developer
Programming & Scripting Languages: Java, VBScript, JSON, HTML
Certifications
ECBA(Entry Certificate in Business Analysis) from IIBA
ISTQB Advanced Level – Test Manager from ISTQB
ISTQB Certified Tester from ISTQB
AHM 250 from AHIP
Lean Change Agent from IBM
Work Experience
QA Lead – UAT & Automation
Motorola Solutions Inc - Schaumburg, IL October 2019 to Till Date
Motorola Solutions, Inc (MSI). is an American data communications and telecommunications equipment provider.
MSI is replacing the Smart Client Solution with a scalable cloud-based Salesforce Service Cloud solution on the same instance as the existing Sales Cloud which will help provide a unified view to both Sales and Service. A service cloud native chat feature is implemented that replaces BoldChat feature used by MOL and DT applications (Shop, MSI.com and Blog).A new telephony feature – PureCloud is implemented which replaced MERX telephony system. Service Cloud in built Knowledge feature is implemented, replaced ATG knowledge. ServiceCloud application becomes new CRM application for Motorola business users.
Environment: Agile, Salesforce dot com - ServiceCloud, PureCloud, OSMC – Oracle Subscription Management Cloud, CPQ, Jira, Selenium webdriver, TestNG, Bitbucket, TestRail
Responsibilities:
Define E2E UAT strategy, roadmap to achieve strategy and align it to business initiatives
Responsible for UAT planning, test case specification, test execution, defect management and test status reporting
Define UAT entry/exit criteria and contribute to on-going development of UAT process, identify and manage risks, issues, mitigations and action items to closure
Work closely with Business SMEs, IT teams and the program management team throughout all the phases of SDLC to deliver high quality UAT testing events that support and enable successful project deployment
Develop test cases/scripts based on the identified business scenarios
Ensure requirements traceability by overseeing the mapping UAT test cases to appropriate business requirements in the Requirements Traceability Matrix with the help of TestRail and Jira
Coordinating all testing activities including and dependencies during UAT test cycle to ensure the successful acceptance by the business owner
Chair the defect triage meeting, co-ordinate among all the required participants from Business and IT to have resolution in place
Participate in and facilitate post-launch Business verification testing activities
Develop, maintain and execute automation test scripts for regression test suite using Selenium WebDriver, Java, TestNG
Onsite-Offshore coordination
QA Lead - Automation
GAF – Parsippany, NJ September 2019 to October 2019
GAF is a manufacturing company based in Parsippany, New Jersey, that has roots dating back to the late 19th century. The company has historically been primarily focused on manufacturing of roofing materials for residential and commercial applications. GAF is leading roofing manufacturer in North America, with plants strategically located across the U.S. A member of the Standard Industries family of companies, GAF is part of the largest roofing and waterproofing business in the world.
Environment: Agile, Selenium WebDriver, C#, Jenkins, Git, Azure, Appium, Micro Focus - Mobile Center
Responsibilities:
Lead Onsite-Offshore team to deliver high quality test artifacts
Create/Assist/Troubleshoot the development of Test Automation Framework, Standards, Procedures, Processes, and Best practices as related to test automation
Create feature files, design test scripts using BDD approach and Specflow framework
Set up simulators on Android and IOS for testing using Mobile Center
Implemented test automation scripts for mobile testing using Appium for Android and iOS applications.
Developed automation scripts for Mobile Native applications on iOS and Android platforms using Appium and Java .
Mobile testing using Appium in both IOS and Android applications using simulator and emulator
Build a testing team of professionals with appropriate skills, attitudes and motivation
Lead Consultant August 2018 to August 2019
Headstrong Services LLC (Genpact) – Richardson, Texas
Client: CVS Health
CVS Health (Caremark Corporation) is an American retail pharmacy and health care company. CVS Caremark provides comprehensive prescription benefit management services including mail order pharmacy services, specialty pharmacy and infusion services, plan design and administration, formulary management and claims processing. CVS Caremark manages the dispensing of prescription drugs for more than 75 million plan members.
Environment: Agile, Jira, iSeries -RxClaim, Web UI, Selenium WebDriver, Java, Jenkins, Git, HP-ALM, Oracle SQL Developer, FileZilla, Microsoft Access
Responsibilities:
Work in conjunction with the product owners, developers and testing team to ensure that applications meet requirements and are of high quality
Lead QA team spanning across onsite & offshore to deliver high quality test artifacts
Manual & automated testing of the Formulary Management System application and maintained defect leakage as zero or minimal
Automat web application using Selenium Webdriver, Java
Develop Hybrid framework to retrieve test actions, test data from Access DB
Well versed in handling elements in Selenium WebDriver
Perform browser compatibility testing – Chrome, Internet Explorer
Develop regression and functional test suites and automation tests are run on weekly basis and defects are reported
Attend grooming sessions, daily stand up meeting, backlog refinement meeting, provide story points
Mentor new joiners, groom the team to deliver high quality test artifacts, schedule and prioritize testing activities, communicate testing status with stakeholders, prepare mitigation plan on need basis
Onsite – Offshore coordination
Technical Team Leader September 2009 to February 2018
IBM India Pvt Ltd – Bangalore, India
Client: Express Scripts
Express Scripts(ESI) is the 22nd-largest company in the United States as well as the largest pharmacy benefit management (PBM) organization in the United States. Express Scripts provides integrated pharmacy benefit management services including network-pharmacy claims processing; home delivery pharmacy services; specialty pharmacy benefit management, through its subsidiary Accredo; benefit-design consultation; drug-utilization review; formulary management; and medical and drug data analysis services to manage drug plans for health plans, self-insured employers and government agencies.
Environment: Agile, JSON, POSTMAN, SauceLabs, Selenium WebDriver, Java, TestNG, Jira, Confluence, XML,Jenkins, Teradata
Responsibilities:
Developing and Implementing test automation frameworks and reusable components for various platforms and technologies
Developing automation business cases, establishing Return On Investment (ROI) models, tracking benefit realizations and managing the development pipeline
Automated regression and functional test suites using Selenium WebDriver, JAVA, TestNG
Involved in developing Page Object Model using PageFactory to represent web pages
Developed Data Driven framework, Keyword Driven Framework to retrieve test actions, test data from excel, text files
Involved in identifying and creating the business modules specific scripts
Performed browser compatibility testing – Chrome, Firefox, Internet Explorer
Perform database testing using Oracle DB & Teradata
Defects are captured and reported in Jira
Involved in API Testing using JSON & POSTMAN for Pharmacy Level Benefit application
Client: CVS Health
Environment: iSeries – AS400 (RxClaim), EZ Test, HP ALM, Oracle DB
Responsibilities:
Develop test plan, track the progress through out testing, assess risks, mitigate risks
Develop test cases based on Functional Requirement Specifications, conduct test case walkthrough with business and obtain approval
Ensure test cases are developed with quality and traced to software requirements for full test coverage
Ensure test execution is completed according to project plans and timelines
Ensure defects identified are recorded, prioritized and managed to closure using ALM
Conduct defect triage meeting
Conduct test results review with business, finalize test results & requirement traceability documents
Ensure entry and exit criteria are met before and after test execution respectively.
Attend client meetings and assist with determination of requirements
Efforts estimation, scheduling, task allocation and tracking of the project
Coordinate with team members for testing related activities & review the deliverables by the team
Monitor the execution progress and defect reports during the testing life cycle
Provide weekly status report to the Client and the senior management
Mentor new joiners’, scale them up in testing & functional areas
Revise and maintain QA checklist for best practices
Well versed with AS400 commands for file navigation, retrieval
Extensively involve in writing executing SQL statements for backend testing
Assist QA manager in creating test metrics
Perform functional and regression testing manually between different modules to determine the flow of data. Worked closely with development team at all stages of the SDLC (Functional, System, UAT, and Production).
Claim processing and analysis as part of various Service Requests’ requirements
Proficient in submitting and analyzing interactive & batch jobs, spool file reports, FTP (File Transfer Protocol), developing Macros
Client: Catamaran (OptumRx)
Catamaran Corporation (now known as OptumRx) is Schaumburg, Illinois based Pharmacy Benefit Management Company that sells services related to pharmacy benefit management and medical record keeping to businesses in the United States. Working independently of the government and insurance companies allows it to operate as a third-party verifier; the RxClaim online claim processing system allows for prescription drug claims to be processed online.
Environment: Agile, Rational Functional Tester, iSeries – AS400 (RxClaim), Rational Team Concert, Rational Quality Manager, SQL
Responsibilities:
Responsible for application test planning, test case development, requirements mapping to test cases using the SDLC Traceability Matrix, test status / results reporting and measurements to director level throughout the life of a project
Developing, documenting and executing test cases manually and generating automated scripts using Rational Functional Tester
Execution and Script enhancement is done using RFT for all releases
Proficient in submitting and analyzing interactive & batch jobs, spool file reports, FTP (File Transfer Protocol), developing Macros
Worked extensively in various RxClaim modules – Pricing, Accumulators, DUR, RxAuth, MPA & DPA, Eligibility, COB, Batch Processing (extracts & loads)
Documented the gathered business requirements into detailed Business Requirement Document (BRD)
Translated Business Requirements into Functional Requirements
Conducted feasibility study and performed scope analysis for proposed business enhancements and made recommendations to the business users
Gathered client specific business requirements are translated in a proper manner to IT team, ensured that the requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix
Facilitated business requirements review meeting with development & QA teams
Client: Medco Health
Medco health is a Pharmacy Benefit Management company (PBM) which focuses specifically on cost-effective and appropriate delivery of prescription medications to market. Prescription drug costs are rising faster than other healthcare areas, and prescription costs represent over 10% of total healthcare expenses in the United States. Healthcare organizations are seeking ways to provide cost-effective and high quality pharmaceuticals to the people they represent. Medco Health is in a position to offer this. As the nation's leading prescription drug benefit manager Medco have pioneered the business of managing prescription drug care and build reputation by creating programs and services to meet the unique requirements of customers and their members.
Environment: Mainframes, Web UI, Rational Clear Quest
Responsibilities:
Participate in end to end activities throughout the SDLC
Attend requirement analysis, technical design meetings to understand the requirement
Develop high level test scenarios based on the requirement
Convert the test scenarios to detailed test cases; walk-through with business to obtain the approval
Execute the test cases and identify the defects
Identified defects are reported and tracked with the help of Rational Clear Quest
Being part of Eligibility QA team, in Mainframe application pre-edit is run and VSAM & EPIT are verified for positive & maintenance files
Verified conversion of data file from EDI to Medco specific (1360 bytes) format
Being part of Adjustment QA team, in UI and Mainframes different type of adjustments – Flat, Re-price, Full Reversal, Mass, Med D are done and adjusted amount in claim is verified
Based on FRD, Test Case design is done & walkthrough is conducted with Business
Regression testing done in all releases for Med D mass adjustment
Education:
Bachelor of Technology in Computer Science and Engineering from Cochin University of Science and Technology (CUSAT), 2009
Achievements:
“Bronze Award” from Genpact
Achieved “Eminence & Excellence Award” from IBM-GBS Business Unit
Won “Above & Beyond” award from Catamaran for excellence in Testing
Manager Choice Award from IBM
Contact this candidate