Desktop Support Engineer

Sheeraz Sharif Khan – Resume Page * of *

SHEERAZ SHARIF KHAN

Mobile: +971-**-***-**** E-mail: **************@*******.*** Dubai, UAE Personal Details

Date of Birth 31-03-1983

Nationality Pakistan

Marital Status Married

Language

Fluency

Professional Fluency in English

Native Fluency in Urdu and Hindi

Visa Status Employment Visa – Company

Sponsorship

PROFILE SNAPSHOT

• A competent IT Professional having 20 Years of experience in System Administration with Technical Expertise in Implementation, Operations & Support functions

• Proficient in troubleshooting complex technical issues including Servers, Desktop Computers, Operating Systems, VM Ware, Networking, Barcode Scanners and Mobile Devices

• Expertise in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management

• Remote Support for UK, Qatar, Saudi, France, China offices TECHNICAL COMPETENCIES

Windows Servers, Active Directory, MS-Exchange, Office 365, Storage Administration, Manage Engine, Miradore, PABX, Networking, Biometrics and Hardware Troubleshooting EMPLOYMENT OVERVIEW

Organization Designation Location Duration

SANIPEX GROUP IT Support Officer Dubai, UAE Aug 2017 – Apr 2020 Chase up IT Engineer Pakistan Jun 2017 – Aug 2017

Jahangir Siddiqui Global Capital Ltd IT Supervising Officer Pakistan Jun 2006 – Jan 2017 Computer Research Pvt Ltd System Support Engineer Pakistan Jun 2002 – May 2006 WORK EXPERIENCE

SANIPEX GROUP – IT Support Officer AUG 2017 – APR 2020 Significant Highlights:

Merit of being an active participant in the Windows Server migration from 2008 R2 to 2016

Active member in Email Migration to Office365

Warehouse Barcode Scanner installation and barcode printer troubleshooting

Help software team to server access and software installation

Provided Support for Microsoft Dynamic AX ERP software Responsibilities:

Managed and deployed Windows Servers, Active Directory, PABX System, Routers and Switches

Administered Office 365 Tools (Adding Domains, Email Migration, Outlook, OneDrive, Skype for business, SharePoint, Microsoft Teams, Email Forwarding, Creating aliases, Global address book, Calendar Sync)

Provided additional support for day-to-day operations and administration within an Active Directory environment, DNS, DHCP, DFS Redundancy, GPO, Site and Subnet, Disk quota & directory permission

Assigned configuration of authentication and authorization of directory services, created and managed user accounts, groups and controlled access rights using Active Directory

Ensured that all employees have access only to the information systems in line with their function requirements

Ensured server data integrity and monitored performance of software applications, operating and communication systems, documents any errors and followed-up as needed

Performed network address assignment & ensured network connectivity throughout the company's LAN

Allowed remote users to access corporate network using VPN service Sheeraz Sharif Khan – Resume Page 2 of 2

Ensured server uptime and availability by strategically scheduling maintenance and upgrades during defined business off-hours with maintaining periodical desktop and laptop Backups

Installed workstations, servers, network services and peripherals ensuring effective server administration

Tested and applied new software and maintenance patches including patch management services

Maintained network infrastructure, installation, migration and configuration of network client workstations and managed local and domain-wide groups

Implemented WAN Technologies

Maintained wireless network (worked on Cisco, Aruba, Huawei, D-Link, TP-Link and Linksys)

Maintained IT Assets and created reporting (Depreciation Report, License Report, Asset Maintenance Report and Accessory Report)

Managed the hardware and software configuration of all major systems, to ensure maximum operating efficiency, making sure all systems were fully protected, updated with latest software i.e. Anti-virus & Firewall

Worked extensively over Cisco Meraki MX-84, SonicWall and Fortinet Firewall

Configured and Administered the Network Printers, Biometric Access Control System and CCTV

Troubleshooted problems reported by Users daily

Performed preventive maintenance of all hardware routinely

Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers

Provided daily onsite administrative support for software users in a variety of work environments HANDS ON EXPERIENCE

Operating Systems: Windows Server 2016, 2012 R2, 2012, 2008 R2 2008, Exchange 2013, Windows 10, 8, 7 Linux, MAC, Windows and Cloud Technology (Azure server) Firewalls: Meraki MX-84, SonicWALL TZ-300, 2600 and Fortinet 80C Switches: Avaya, Cisco, Huawei, TP-Link, Linksys and Aruba VPN: SonicWALL, Meraki and Fortinet

Backup: Symantec Backup Exec 2014, Altaro VM backup and Synology Backup Application Packages: SQL Installation and database backup scheduling, Office 365, Miradore, MS Outlook 2016/2013/2010/2007/2003, Mozilla Thunder Bird, Roundcube Security Tools: Cisco AMP, ESET NOD32, McAfee Virus Scan 4.5, Norton Antivirus, Trend Micro, Windows Security Essential

PROFESSIONAL CERTIFICATIONS

Preparation CTTC (Pvt.) Limited (MCSE)

Managing and Maintaining a Microsoft Windows XP and Windows 2003 Environment

Microsoft Windows Server 2003 Network Infrastructure

Microsoft Windows Server 2003 Active Directory Infrastructure

Microsoft Exchange Server 2003.

Advanced Networking - Computer Research Institute of Technology ACADEMIC DETAILS

COURSE SPECIALIZATION INSTITUTE/COLLEGE YEAR

Diploma Information Technology (DIT) Computer Research Institute of Technology 2002 Intermediate Commerce Board of Higher Education, Karachi 2003 Matriculation Science G.B.S.S. Major Ziauddin Abbasi Memorial School. 2001

*References available upon request

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