Food Safety Customer Service

CURRICULUM VITAE

NDUGWA ROBERT

SEX MALE

NATIONALITY UGANDAN

DATE OF BIRTH 03th /AUG /1993

CONTACT +971-***-***-***

EMAIL ********@*****.***

POST WAITER/BARISTA

CAREER OBJECTIVE

To work in a challenging environment as a waiter, where I will be able to provide prompt and courteous service to the customers of a restaurant, cocktail lounge or club.

5 years of experience in providing customer and personal services.

Responsible to provide good management, training and motivation to junior waiters.

Responsible to work in all environment and in group to handle restaurant services.

Responsible to manage two sections of restaurant effectively by providing punctual and friendly services to customers.

WORKING EXPERIENCE

ONELIFE KITCHEN AND CAFÉ D3 (FEB 2019-PRESENT)

Post: Barista/Waiter

Responsibilities

Received orders from customers & relayed them to baristas

Prepared large batch hot & cold brew coffee daily as well as specialty coffee & tea drink by order

Quickly & accurately handled financial transactions of all types

Completed customer orders with adherence to coffee house recipes to deliver consistent quality & optimize customer satisfaction strict

Skills

Coffee Knowledge

Brewing

Customer Service

Inventory

Detail Oriented Multitasking

STAGE CLUB MEYDAN HOTEL (2018)

Post: waiter/Runner

Responsibilities

Sending orders using Omega system network to bar attendants

Clearing up table after guest departures

Warm welcome of guests and taking their orders

Answering guest questions and Incase it needs a person above me to be called

Organizing tables before club opens

ZERO GRAVITY BEACH JUMEIRAH (2017)

Post: Runner

Responsibilities

Taking orders to waiters both at the beach and pool side

Clearing up dishes from guest tables

Taking dishes to dishes washers back of the house

Taking waiters reports from customers to chief back of the house

FIELDS OF SPECIALISATION

Good cleaning and sanitation skills

Efficient and organized

Good interpersonal and oral communication skills

Is a good team member

Completes all closing duties in an efficient manner

Dedicated to helping the kitchen run smoothly

Knowledgeable about food safety standards

KEY SKILLS AND COMPETENCES

Excellent interpersonal and social communication skills

Strong customer-service focus and hospitality management

Good knowledge of table-sides preparations

Solid experience with wines wine tasting and pouring

Effective assignation of server duties and sections

Strong ability to obtain guest satisfaction

Able to lead dining staff

EDUCATION BACKGROUND

UGANDA ADAVACED CERTIFICATE OF EDUCATION

UGANDA CERTIFICATE OF EDUCATION

LANGUAGE

English fluent

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