Front Office Manager
Resume:
C.E.O
MAHABAT KHAN
London collage of professional Studies, Uk.
Qualified and result oriented professional with over 25 year of practical work experience in Administration Hospitality & Executive, Service Industry. Experience in Front office Man- agement, customer service and Administration. Capability to perform marketing-Wholesale, indoor & outdoor sales, also maintaining adetquate relationship with vendors and to main- tain stock control. posses excellent communication, Leader- ship, organization, interpersonal and staff supervision skills with ability to provide warm guest service, building rapport with clients and achieving client satisfaction. A dynamic and self-motivated leader who performs in pressurized environ- ment and effectively priorities job responsibilities. well versed with MS Office & Computer Skills
2005 Diploma in Hotel Management
Karachi university, Karachi, Pakistan.
1989 Bachelor of Arts
Pakistan Institute of Tourism and Hotel
Management.
1987 Diploma in Hotel Management
EDUCATION
Waves water World Sports luxury yacht
Charter Dubai UAE
Dec 11 - May 19 C.E.O
Indopak Tourism Yacht Rentals, Dubai, UAE
Sept 09 - Oct 11 Managing Director
CAREER PROGRAME
ABOUT ME
CONTACT
Karachi, Pakistan
********@*****.***
LANGUAGES
English
Russian
Urdu
Arabic
SKILLS / TRAINING
MS Office
UAE License
New Hotel
Opening
Book Keeping
Communication
HOBBIES
Received " service Excellence" Award.
No.1 performer for 2 consecutive Months, super star Awards For Nov/Dec2001. Super star Awards for months of September 2001 and June 2002. Awarded as "Best Team of the Month" by Executive committee. Renaissance Dubai Hotel
ACHIEVMENTS
Asia Pacific Travel & Tourism, Dubai, UAE
March 07-Aug 09 General Manager
Sun & sands Hotel, Dubai, UAE
Sept 06 - Feb 07 Front Office Manager
Ahmed Din Group of company, London, UK
March 04-Aug 06 Manager- Customer service
Renaissance Dubai Hotel, UAE, Hotel,5 Grading, Sister Concern Marriot Int'l & Resorts
Jan 98 - May 03 Assistant Front Desk Manager
Arabian Night Restaurant, Zambia
Jun 95 - Jun 97 Regional Restaurant Manager
Holidays Inn Crown Plaza, Karachi, Pakistan
May 94 - Mar 95 Duty manager
AL Maktaba Stores, Kingdom of Saudi Arabia
Jun 90 - Mar 93 Showroom Manger
Holiday Inn Hotel,Karachi, Pakistan
Mar 88 - Jun 90 Shift Leader
Recognition Award given by the Management.
Successfully accomplished Difficult tasks in various Ares of the hotel. consistently been promoted for exemplary performance and dedication in work profile. Effectively utilized the budget of department by controlling expenses and wastages. expertise in achieving customer returns which is the highest mission of manager who manage an excellent team in a positive and healthy environment. Holiday Inn
Provide inspired leadership company wide.
Make high-level decisions about policy and strategy. Report to the board of directors and keep them informed. Develop and implement operational policies and a strategic plan. Act as the primary spokesperson for the company.
Develop the company’s culture and overall company vision. Help with recruiting new staff members when necessary. Create an environment that promotes great performance and positive morale. Oversee the company’s fiscal activity, including budgeting, reporting, and auditing. Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the executive board to determine values and mission, and plan for short and long term goals.
Identify and address problems and opportunities for the company. Managing Director / CEO:
AREAS OF EXPERTISE
Overseeing daily business operations.
Developing and implementing growth strategies.
Training low-level managers and staff.
Creating and managing budgets.
Improving revenue.
Hiring employees.
Evaluating performance and productivity.
General Manager Responsibilities:
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Operations Manager Responsibilities:
MS office, internet and E-mail applications Customized hospitality Software- Fidelio and Accounting Software
PC Skills:
English, Arabic, Urdu, Sindhi & Punjabi
Language:
Availble upon request
Refrence & certifications:
Manage and maintain the front office operations up to satisfaction levels. Supervise front Office Staff, Reservation, Concierge and telephone operators. Solve the guest's problems.
Prepare daily-Monthly report for effective front office management. Take Care of reservations for the guest/ future arrivals as on the day and time notified. sell rooms in a profitable way and maintain good contact with the hotel guests. Kept track of the staff attendance and keep record of daily duty Roster. Supervise Shift, train and motivate new staff member to archive organizational goals. Maintain Loyal Guest database and update it with accurate latest information. Handle baggage, registration,reservation, company correspondence, front office cashiering, etc.
Check daily operation and grooming of staff.
Ensure all shift reports are prepared and filling system is maintained properly. Front Office Management
AREAS OF EXPERTISE
Greet Customers and ascertain what each customer's needs or required. Follow up with customer on service deliveries, satisfaction and other related matters. Deal With Multicultural Customers; resolve their complaints-queries through effective convincing manner. Maintain good relations And ensure customer satisfaction. Keep record of existing and new customers for follow up and in order to promote services.
Furnish Prompt, on time and efficient service to customers with high level of accuracy. Attend to Client grievance; direct them to concerned person for resolving their grievance. Ensure that all Enquiries are handled carefully and meet effectively. Make Daily and weekly reports on customer complaints, issue and feedback. Customer Service:
Attended various trainings such as new hotel opening program, managing your team, service Excellence, leadership Conference, loss prevention & Fire Safety, foundation of leadership, Air Ticketing/ Tariff passenger service/ ground staff and airport handling during the tenure of service.
Training:
Contact this candidate