Customer Service Aircraft

Arnold Senger

Regina, SK 306-***-**** ********@*******.***

PROFILE

A knowledgeable and efficient parts supervisor with over 20 years experience in the aviation industry. A skilled employee who focuses on excellent customer service and retention. Committed to building relationships and creating a positive experience for customers.

PROFESSIONAL EXPERIENCE

Prairie Flying Service Inc 1999 – 2020

Parts Department Supervisor

Communicate professionally with aircraft customers throughout Canada and the United States. Develop and grow relationships with return customers focusing on customer retention.

Accuratelyprocess customer orders and vendor purchases ensuring orders are completed within appropriate timelines. Prepare and complete associated paperwork and spreadsheets.

Accept, process and complete customer returns and warranty within defined timelines. Accurately complete all associated paperwork. Monitor all shipments and returns implementing follow up as necessary.

Monitor and update inventory on a regular schedule adhering to shelf life of products in inventory. Maintain inventory storage in a neat and logical manner.

Collaborate closely with mechanics and management to ensure the timely delivery of parts and service to customers while paying specific attention to orders with ‘Airplane on Ground’ situations.

Shell Canada

2005-Present

Provide friendly and efficient customer service by asking questions to help meet customer needs and offering assistance to customers in selection of store products.

Operate cash registers and handle cash with a high level of accuracy and efficiency. Prepare daily cash drops and deposits. Balance cash registers regularly and accurately complete all required paperwork at end of shift.

Assist in training and mentoring new employees. Help to develop and encourage efficient work practices while leading by example.

Assist in inventory control during each shift. Work diligently to ensure shelves are properly stocked, expired product is removed from shelves according to policy and adhere to expiry date processes

PROFESSIONAL DEVELOPMENT

Participate in online learning with Shell Canada

Dangerous goods shipping course completed at Cessna Aircraft Company in Wichita, KS during Parts Conference in 2007

VOLUNTEER EXPERIENCE

Class parent St. Mary’s Elementary and Archbishop O’Neill High School

Bingo worker 2012-2017

Saskatchewan Roughriders concessions

Mosaic Stadium – event volunteer

Brandt Center – event volunteer

Country Thunder – event volunteer

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