ALAGBALA, OLAWALE TEMITOPE
Mobile: +*** 703-***-**** Email: ******************@*****.***
LinkedIn: https://www.linkedin.com/in/temitope-olawale-426******-**, IKOSI ROAD, IKOSI KETU LAGOS
PROFILE SUMMARY
Astute, dedicated and results-driven individual with experience in knowledge transfer, clients’ relations and administrative support with demonstrated success in employee relation, staff development, complaint resolution and customer service. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Excel at resolving employer challenges with innovative solutions that help achieve organizational objectives. Demonstrated ability to work well under pressure in fast-paced deadline-driven environments. Possess excellent written and oral communication skills. Adaptable by nature, flexible and open to changing arrangements at short notice. KEY ACHIEVVEMENT
• Earned 5 – star working with the Local Government Chairman of Ogurugu community, Uzo-Uwani LGA, Enugu State as a Community Development Service Leader, Leading corp members to providing amenities for the school community.
• Worked with a team that prepared over 50 pupils for their entrance examination into top secondary schools in Enugu State, such as Adventist Group of Schools, Enugu State, Ogurugu Community High School Enugu State and other schools in Nigeria
• Recognized as an Ambassador for Youth and Development in Ogurugu Community, Uzo-Uwani, Enugu State. SKILLS AND EXPERTISE
• Administrative Abilities
• Business Development
• Customer Service
• Basic Financial Skills
• Client Relation
• Collaborative Skills
• Reporting and Documentation
• Proficiency in Microsoft Office Suite
• Administrative Skills
• Leadership & Staff Development
• Superior Communication Skills
• Key Relationship Management
• Time Management and Team Management
• Interpersonal and Organizational Skills
WORK EXPERIENCE
Multipro Consumer Products Limited (Tolaram Group) – Capability Development Manager (PAN NIGERIA) 2019-Till Date
• Coordination of the Branch Recruitment Process through collaboration with the Branch RTMs and HRM.
• Develops and manages the end to end cycle of recruitment and learning and development (including leadership, talent and succession planning) branchwise.
• Ensure that the Manpower Trackers are updated on weekly and activities put in place to fulfilling the manpower request.
• Placement of advert in the newspaper solely to update and replenish the Manpower database (Applicant Record)
• Ensure compliance that the Branch RTMs/HRMs follow the recruitment process.
• Constantly discuss with the RTMs, Business Unit Heads on their goals and the manpower required to achieve such goal in other to plan in acquiring the manpower needed
• Forward report of Capability Activities PAN Nigeria on Monthly basis
• Conduct Manpower survey for MCPLBusiness unit and forward the report of same to allow the Academy forecast, plan and prepare for supply of manpower needs.
Pension Alliance Limited (Pal Pension) - A Pension Fund Administrator/Relationship Office 2019
• Day-to-day administration of Pension scheme to prospective lead or client.
• Selling of Micro Pension Scheme to the self-employed.
• Make sure that new and existing customers policies are adequately maintained and updated (data recapture).
• Aid in opening of account for clients.
• Preparation and submission of proposals and presentation to prospective client. Wealdom Homes and Properties Limited (Real Estate) - Sales/Marketing Executive 2019
• Ability to locate and bring in new businesses.
• Manage, maintain and grow existing clients
• Preparation and coordination of action plans for effective for effective search for sales lead and prospective market.
• Marketing and selling of product to clients.
Ikechukwu Microfinance Bank (Uzo-Uwani, Enugu State) – A Loan Officer 2018
• Interview applicants to determine financial eligibility and feasibility of granting loans.
• Evaluate credit worthiness by processing loan applications and documentation within specified limits.
• Communicate with clients either to request or to provide information.
• Complete loan contracts and counsel clients on policies and restrictions
• Maintain and update account records.
• Build trust relationships, customer loyalty throughout the loan application process with client. Lagos State Agricultural Developmental Agency (LSADA)Internship - Agricultural Extension Service 2015
• Acted as an intermediary/link between Agricultural Developmental Institutions such as college of agriculture, target group.
• Carried out and disseminate agricultural extension policies to farmers.
• Linking farmers with sources of inputs and credit facilities.
• Provide timely information on innovation and practices meaningful agricultural development.
• Play an active role in rural community development.
• Professional Postgraduate Diploma (Customer Relationship Management) 2019
Chartered Institute of Customer Relationship Management (CICRM), Nsukka, Enugu State.
• Bachelor of Technology, (Agricultural Extension and Communication Technology), 2018
The Federal University of Technology, Akure, Ondo State, Nigeria. ADMINISTRATIVE EXPERIENCE
• Community Development Service Group Leader - Uzo-Uwani LGA, Enugu State. 2018 – 2019
• Prayer Unit Secretary – Christ Apostolic Church Campus Fellowship, FUTA. 2015
• Face of the week – Federal University of Technology Akure, FUTA. 2018
• Certificate of Membership – Christ Apostolic Church Campus Fellowship (CACCF FUTA)
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CERTIFICATION
• Certified Customer Relationship Professional 2019 REFREES
Available on request
EDUCATIONAL QUALIFICATION