Medical Customer

MUHAMMAD NADEEM

Khaitan Block-* Street-** Building-5

********@*****.***

+965-********

PERSONAL INFORMATION

Civil ID No. : 280*********

Date of Expiration : 15/12/2020

Visa Status : 18 Article

Date of Birth : January 02, 1980

Citizenship : Pakistani

Civil Status : Married

Religious Affiliation : Islam

Language : English (Fluent), Arabic (Fluent), Urdu, Punjabi, and Hindi

Valid Driver License : Kuwait

OBJECTIVE

To achieve high career growth through a continuous learning process and to enrich and utilize my skills in Field Service Management, sales, marketing, Parts Procurement, and Management of Medical Equipment to the best

SKILLS

•Computer Skills (Microsoft Word, Excel, Power Point, Internet Surfing, Emails and Other Computer Operations)

•Proficient in English and Arabic

•Good Management and Leadership/Organizational Skills

•Interpersonal Skills

•High Sense of Responsibilities

•Effective Communication Skills and Highly Self Motivated

•Problem Solving and Decision Making

•Able to manage, supervise and assist staff

• Positive Attitudes with Passion and Determination

•Critical/Analytical Thinking

•Creative and Energitic

RESPONSIBILITIES AND STANDARDS OF PERFORMANCE:

• Support is provided to the customer remotely by phone, internet, as determined by the

machine status or customer requirements.

• Promoting the highest level of customer satisfaction through the timely response to

customer calls, clear and effective communications, professional appearance, and efficient

repair/maintenance activities.

• Self-management of schedule and work priorities to ensure that urgent customer

requirements are addressed appropriately and customer satisfaction is optimized.

• Assist in the training of further Customer Support staff and customer on site personnel with

respect to maintenance and service activities, as required.

• Assist in identification and development of Field Support tools and test equipment.

•

Follow Company training as needed

EDUCATION

College Graduate Diploma in Bio-Medical Equipment

University of Lahore

Lahore, Pakistan

2006

WORK EXPERIENCE

Bio-Workshop & Sales Manager Technical Solutions Limited (TSL)

Al-Rai Industrial Area, Kuwait

August 2017-March 2020

Bio-Medical Technician Bushahari Clinic

Salmiya, Kuwait

2011-2017

Bio-Medical Technician THQ Hospital

Lahore, Pakistan

2009-2010

PROJECT DONE:

Microcontroller Based Heart Beat Monitor (which is used for counting heart beat per minute).

• ECHOCARDIOGRAPHY: studied different types of ultrasound probes and the transducer

techniques that are being used for the wave generation, and the transmitter receiver circuits

mounted in.

• Cobas b 123

• candela laser machines,

• spectra – lutronic laser machines

• ultra peeling machines,

• Water aqua dermabrasion machine,

• IPL/PTF machine

• Akola ultra sound machine

• Heat sealers machines

ULTRASOUND- MEDISON / X8/ KONTRON MEDICAL / IMAGIC

MAESTRO o CR system –Kodak - CR Classic o MOBIL X-RAY-

BASIC 100-30-intermadical

Anesthesia Machine-OHMEDA Modulus SE, Sys 60 PSI/Drager

Electro Surgical Unit-Pfizer Valley Lab Force FX o Laparoscopy

Monitor- Sony PVM-20M2MDE o Light Source -E- Endoscope-

STORZ 488B o Chemistry Analyzer-ERBA / COAG UNO

TRANSASIA

Electrolyte Analyzer- AVL / 9180 o Spectrophotometer- RAL

CLIMA-JR o Hematology analyzer -HORIBA ABX Pentra 60 C+ o

Patient monitor- Innocare-t/ Defibrillator- INNOMED

Storz and olympus endoscopy for three years attend surgeries

with doctors repair and check the machine including leakage

test .

The undersigned hereby certify that the information given above is true and accurate.

MUHAMMAD NADEEM

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