Customer Service Front Office

Customer service professional, with over ten years experience in hospitality, tourism and clerical management.

Employment History

July30, 2018 - October 6, 2019 The Home Depot

Kennesaw, Georgia

Customer Service Representative

Provide exceptional customer experience within an inbound call center which includes taking care of all customers’ needs and answering all queries regarding orders and potential purchases. Providing accurate details at all times; being empathetic and knowledgeable are some key traits in performing this job.

July 13, 2012 - Feb 13, 2013 Hammersmith Preparatory School

Bounty Hall, Trelawny

Numeracy Coordinator/Teacher (K-3)

Facilitate in educational and social development of over 60 pupils, according to his/her educational needs, abilities and attainment potential; whilst utilizing guidelines provided by the Ministry of Education national curriculum. Undertake other duties assigned by Principal.

ensure team members math lesson plans were age/stage appropriate and consistent with curriculum

familiarized self with school and community resources

maintained classroom inventory and general quality control of resources

effectively planned and carried out lessons that were fun and fact filled whilst catering to social, emotional and cognitive development of each individual child

upheld school protocol and code

advocate for fellow team members on Parent Partnership Program

July 2005 – May 2009 Margaritaville Limited, Freeport, Montego Bay

Receptionist

As the first point of contact whether by visiting or calling the establishment, I ensured each encounter was pleasant experience for all involved. Maintained smooth daily operation of the front office, some of my duties included:

Manning high volume PBX inbound and outbound calls, maintained telephone database

Provide mail support through internet, regular mail or courier services

Screen inquiries, serve as information and communication manager for the office

Compose correspondence, create power point presentations, plan and schedule meetings/appointments

Ensure adequate office supply inventory for all departments and procure when necessary

Issued and monitored gratuity payments for all line staff.

Assisted in the creation, coordination and management of the monthly charitable events/projects.

Organized and maintained filing system (hard and soft copies)

Undertake routine administrative function

Provide training to suitable applicants for the available position of Receptionist

January 2004 – May 2005 Apple Vacations, Freeport, Montego Bay

Reservationist

Handle travel and guest arrangements. Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, and entertainment. Keep records of room availability and guest accounts, electronically. Verify the customers' credit, and ascertain how the customers will pay for the air travel and accommodation. Record guest comments or complaints, referring customers to managers as necessary.

April 2003 – November 2003 Airports Authority of Jamaica, Montego Bay

Clerk Typist

May 2000 – March 2003 Montego Bay Club Resort, Montego Bay

Receptionist

Education

Heart Trust NTA, Granville VTC, Montego Bay

Level II Certification, Early Childhood Education

Western Hospitality Institute, Rosehall, Montego Bay

Associate of Science Degree in Hospitality and Tourism Management

Herbert Morrison Technical High, Montego Bay, St. James

Diploma in Arts,

Caribbean Examination Council – Ordinary Level

Social Studies

English Literature

English Language

Principles of Accounts

Principles of Business

Other Training

Certificate in Microsoft Office Suite and Desktop Publishing

Reservation System Module Training

Tourism Product Development Company, Module Training

Reference

Available upon request

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