Customer Service Cash Handling

PROFILftyra ma

PROFILE:

ADDRESS: Bur Dubai, Dubai

PHONE: +971-**-***-****

EMAIL:

****************@*****.***

VISA STATUS: Company visa

AGE: 23

CITIZENSHIP: Filipino

CIVIL STATUS: Single

OBJECTIVE:

To become more globally

competitive and innovative

passionate career woman with

experience providing outstanding

levels of hospitality and contribute

to the success of company I will be

working with.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Hotel,

Restaurant Management

and Bachelor of Science in Tourism

Management

-St. Paul University Philippines

-June 2013- June 2017

SKILLS and INTERESTS

• English fluency, Filipino

• Excellent communication

skills

• Self motivated, highly

competitive

• Customer Service Oriented

• Organized/Flexible

• Competing task without

supervision

• Dedicated to professionalism

Computer skills: MS Word, MS

PowerPoint, MS excel, MS

publication, outlook, Micros system,

OnQ Systems

TYRA KAILE C.

VILLAFUERTE

WORK EXPERIENCE

RECEPTIONIST

HILTON DUBAI CREEK

BANIYAS ROAD, DEIRA, DUBAI

PO BOX 33398, UNITED ARAB EMIRATES

SEPTEMBER 18, 2019 – March 25,2020

Duties and responsibilities:

• Trained in telephone operations and as Guest relations Officer

• Checking in & checking out of guests, Greeting and dealing with guests and inquiries,

• Understanding ONQ Properties System, Processing credit card payments,

• Handling phone calls, proper greetings

• Identifying types of bookings, Entering leisure booking-walk-in guests, Understanding booking rates,

• Updating records and files, Accommodating special requests

• Provide high level of customer service in Hilton way,

• Handle guests complaints with interest, concern and empathy. Complete all task of reception check list

• Handle incoming calls and outgoing calls and email,

• maintain cleanliness and orderliness of the reception FOOD AND BEVERAGE ASSOCIATE / HOSTESS/WAITRESS

EMBASSY SUITES BY HILTON DETROIT TROY AUBURN HILLS 850 TOWER DRIVE, TROY MICHIGAN, USA 48098-2845

MAY 7, 2018 – MAY 6, 2019

Duties and Responsibilities:

• Exposed to management activities and advanced training

• Expose in fine dining Restaurant Operations

• Responsible in Banquet Operations

• Responsible in delivering Hilton quality service in room service operations

• Responsible for serving guests in a friendly, timely, and efficient manner

• Experience in cash handling MICROS system

• Deliver an excellent Guest and Member experience

• Ensure knowledge of menu and all products

• Serve Alcoholic/non\-Alcoholic beverages, Follow Hilton SOP

• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

• Comply with hotel security, fire regulations and all health and safety legislation

• Taught how to mix cocktails and drinks

• Follow correct reporting procedures if faced with issues

• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

CHR & ADMIN ASSISTANT TRAINEE

Hotel H2o/ Manila Ocean Park

August 30, 2016- December 16, 2016

Duties and Responsibilities:

• Organize files, to keep tracks of daily record and send important documents, Follow Standard Operating Procedures

• Coordinate with different travel agencies thru phone calls

Contact this candidate