Administrative Assistant Executive
Resume:
D’Angelo L. Johnson
**************@*****.***
Manhattan, KS
Skills: Microsoft Office, Word, Excel, PowerPoint, Outlook, MS Publisher, MS Access, MS Dynamics, MS Visio, Lotus Notes, PeopleSoft, AS400, Siebel, SAP, Salesforce, Service Channel, SharePoint, QuickBooks, Kronos, Avaya, Banner, HTML, Photoshop, Ellucian, Monday.com, Colleague, PowerCampus, Workday, ADP Workforce Now, UltiPro, Amadeus, Jenzabar, BrassRing, Zendesk, Concur, Oracle, Orris, Jagger, Tungsten, Ariba, Open Invoice, Vendor Portal, Taulia and SQL.
Education:
Certification - The Strategy of Content Marketing
University of California, Davis - May 2020
Master of Divinity /Master of Arts in Religion and Education Dual Degree Interdenominational Theological Center Atlanta GA - 2010-2013 Bachelor's of Arts in Liberal Studies Concentrations: Business and English Shaw University Raleigh, NC 2009
Professional Experiences:
Administrative Assistant III
Voya Financial (Randstad) Redlands, CA 02/2020 - 03/2020
● File records away in alphabetical or numerical order.
● Code files for proper placement.
● Retrieve files as necessary.
● Ensure if files are loaned out that they come back.
● Clean and maintain file space.
● Manage all databases and records.
● Purge old files.
● Create new entries as needed.
Executive Assistant
Acme House Company/Solterra Development (Proper Solutions) Palm Springs, CA 10/2019-12/2019
● Act as the point of contact among executives, employees, clients and other external partners.
● Manage information flow in a timely and accurate manner.
● Manage executives’ calendars and set up meetings.
● Make travel and accommodation arrangements.
● Rack daily expenses and prepare weekly, monthly or quarterly reports.
● Oversee the performance of other clerical staff.
● Act as an office manager by keeping up with office supply inventory.
● Format information for internal and external communication – memos, emails, presentations, reports.
● Take minutes during meetings.
● Screen and direct phone calls and distribute correspondence.
● Organize and maintain the office filing system.
Invoice Administration Specialist
Ricoh (US Technology) Duluth, GA 05/2019 - 09/2019
● Responsible for invoicing in a timely manner in accordance with customer requirements and department goals.
● Performs quality control checks to verify the accuracy of invoices prior to customer presentation.
● Ensures invoices are progressed internally, in a timely manner.
● Reconciles invoices in accordance with company policy and resolves variances prior to customer presentment.
● Distributes invoices as appropriate, by mail, email, web and other electronic methods
● Uses manual data entry and/or automated programs to submit invoices in customer and third-party procurement sites.
● Responds to requests for invoice copies when appropriately assisting internal and external customers.
● Ensures resolution of issues related to day-to-day invoice processing.
● Update documented customer requirements and process changes. iOS Tier 2 Support
Apple (KellyServices) Remote 02/2019 - 06/2019
● Provide tier two technical support to Apple’s customers and resolve their technical/application queries.
● Manage escalated issues, and route to appropriate resources where appropriate.
● Promote and process sales for Apple hardware, software and service offerings and register customer information into Apple databases.
● Mentor new staff when needed.
Administrative Assistant III
UPS Corporate (Love Health LLC.) Atlanta, GA 06/2018 - 02/2019
● Manage internal vendors invoices escalation database.
● Assist in identifying current and/or potential billing issues specific to outstanding invoices.
● Present data to appropriate parties and partnering to develop resolutions.
● Updated various databases: Ariba, Oracle, Access.
● Response to vendor payment inquiries.
● Work with internal clients to integrate the procurement process and policies into regular business practice.
● Continuously analyze spend data to support Category Managers in identifying opportunities to generate savings in the indirect spend categories.
● Attend Weekly Project Meetings and type up Meeting Minutes
● Manage calendars (conference room and vacation) for Project Team. Administrative Assistant
Voya Financial (Randstad) Atlanta, GA 04/2018 - 06/2018
● Process clients and account source documents by reviewing Schedule K1's for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
● Verify entered clients and account Schedule K1's by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. HR Support/ Office Coordinator
Brightstar Corp. (KForce) Alpharetta, GA 03/2017 - 02/2018
● Manage schedule for all company conference and meeting rooms, ensuring that executive meeting needs were always met.
● Led procurement, inventory, reporting, invoice management, and cost management for all company supplies
(including office supplies and employee food and beverage).
● Booked all domestic and international travel for office.
● Managed corporate office UPS, FEDEX, USPS & DHL shipping and receiving accounts, processed claims, produced daily shipping labels (International and Domestic)
● Managed all office space reconfigurations for corporate office floors and contact centers.
● Facilitate weekly new-hire training/orientation.
● Conduct benefits orientations and explains benefits the self-enrollment system.
● Event planner for all corporate holidays and annual events.
● Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll systems for payroll deduction.
Sourcing Service Analyst
Home Depot Corporate (KForce) Atlanta, GA 11/2016 - 03/2017
● Interview third-party vendors to determine if a partnership would be mutually beneficial.
● Responsible for ensuring that internal needs are met for projects, departments, stores, new store openings, and other areas.
● Sourced new Service Provider through lead base generation: Web research, Dun and Bradstreet Database, Better Business Bureau or cold calling.
● Evaluated products and services for overall value (including price, quality, key performance indicators, service levels, of all potential vendors.
● Provided market data to support supplier selection, qualification and on-going performance management.
● Participated in sourcing data analysis, forecasting and planning.
● Facilitated supplier customer satisfaction surveys and voice of the supplier surveys for assigned. Corporate Relations Representative
Southwest Airlines Atlanta, GA 03/2016 - 09/2016
● Answer incoming phone calls, manage Email and other web-based systems.
● Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes.
● Sells tickets, processes ticket changes, creates and books reservations.
● Ensures FAA, Company and airport regulations are followed.
● Enforces safety/security measures and protects sensitive zones.
● Implements standard procedures during overbooked, irregular flights and denied boarding situations.
● Logs in tickets and completes sales reports.
Account Invoice Handler
Rubicon Global Atlanta, GA 03/2015 - 03/2016
● Answered incoming phone calls, managed email and other web-based systems.
● Handled the Walmart account with over 800 locations nationwide.
● Entered Service Requests into SharePoint based ticket system.
● Invoiced processing and disputing – audited for errors and made appropriate corrections.
● Pulled reports from MS dynamics and other systems and analyzed information in MS Excel.
● Billed vendors through MS Dynamics.
● Scheduled services with service partners.
● Updated different Portals with the status of service requests.
● Followed up on, collect and allocate payments.
● Carried out billing, collection and reporting activities according to specific deadlines,
● Performed account reconciliations.
● Researched and resolved payment discrepancies.
● Liaison between the state of California and client regarding state regulations concerning waste management. Enrollment Specialist
Brenau University Fairbun, GA 01/2014 - 03/2015
● Performs student recruitment activities by conducting telephone follow up with prospective students to answer routine inquiries, lead generation, schedules meetings and appointments with prospective students, provided assistance with incoming telephone calls and walk-ins as needed.
● Analyzes various system generated reports.
● Perform lead generation through calls, email blast, social media ads, google ad.
● Responsible for providing information to undergraduate and graduate students regarding admissions and degree completion requirements.
Customer Service Representative
Home Depot Contact Center Atlanta, GA 05/2013 - 01/2014
● Answering inbound calls from customers quickly accesses customer needs and proactively provides solutions.
● Provided superior customer service while handling inbound calls for order placement and product inquiry. Cast Member, Disney College Internship Program
Walt Disney World Lake Buena FL Spring 2006
● Receive cash bank(s) at beginning of work shift and verify accuracy by counting money in cash drawer
● Prepare various daily or weekly logs and reports, such as deposit summaries, cash fund audits.
● Cash bank balancing of all cash banks in theme park upon returning to the cash room
● Maintained merchandise presentation and stocking
● Responsible for ensuring guest satisfaction by giving prompt, friendly and knowledgeable service
● Disney Class: Experiential Learning at the Parks, grade: A, Disney University Resident Life Coordinator
Shaw University Raleigh, NC 09/2004 - 04/2009
● Selected, training and supervising the staff in their building(s)/areas.
● Assisted in planning and conducting a departmental orientation and training workshop prior to each semester.
● Providing for each Resident Advisor's individual development through periodic performance reviews.
● Facilitating on-going team building and staff development opportunities.
● Assisted with the development of techniques for evaluating the Resident Advisor program.
● Worked with the Resident Advisor staff in the development of activities designed to develop connections between residents.
● Managed Resident Life Facebook page and Resident life campus website.
● Provided hands-on leadership during the openings and closings of the residence halls.
● Participating in regular building tours and conducting Health and Safety Inspections.
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